-100
NPS
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UPrinting.com
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About UPrinting.com's Brand
Online printing website focused on quality, options and custom sizes. Among its major competitors, UPrinting.com is ranked in 4th place for NPS while raksul is 1st, and Vista is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
UPrinting.com Ranking
- #4 / 4 of its competitors
UPrinting.com NPS
UPrinting.com's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether UPrinting.com's customers would recommend using the product based on a scale of -100 to 100.
UPrinting.com Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
UPrinting.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
How Other Brands Compare
UPrinting.com is ranked #4 for NPS among its competitors. raksul and Vista come in first and second, with Circle Graphics coming in at third.
UPrinting.com |  Vista |  raksul |  Circle Graphics | |
| Global Ranking | #- | #460 | #- | #- |
| NPS | -100 | -14 | 100 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.69B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UPrinting.com NPS vs. Competitors
Compared to its competitors, UPrinting.com's NPS is rated right below Circle Graphics.
| COMPANY | NPS Score | |
|---|---|---|
| raksul | 100 |
 | Graphic Products | N/A |
| Vista | -14 |
| Circle Graphics | -50 |
| UPrinting.com | -100 |
UPrinting.com Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of UPrinting.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UPrinting.com Customer Loyalty vs. Competitors
Compared to its competitors, UPrinting.com's Customer Loyalty score is rated right above Graphic Products, and is preceded by Circle Graphics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| raksul | 100% |
| Vista | 82% |
| Circle Graphics | 47% |
| UPrinting.com | 10% |
| Graphic Products | N/A |
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UPrinting.com Product Quality
1.5/5
UPrinting.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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UPrinting.com Product Information
UPrinting.com’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.uprinting.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
UPrinting.com Product Quality vs. Competitors
Compared to its competitors, UPrinting.com's Product Quality score is rated right above Graphic Products, and is preceded by Circle Graphics.
| COMPANY | Product Quality Score | |
|---|---|---|
| raksul | 4/5 |
| Vista | 3.2/5 |
| Circle Graphics | 2.5/5 |
| UPrinting.com | 1.5/5 |
| Graphic Products | N/A |
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UPrinting.com Pricing
UPrinting.com ROI & Value For Money
1.5/5
UPrinting.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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UPrinting.com Pricing vs. Competitors
Compared to its competitors, UPrinting.com's ROI score is rated right above Graphic Products, and is preceded by Circle Graphics.
| COMPANY | Pricing Score | |
|---|---|---|
| raksul | 4/5 |
| Vista | 2.9/5 |
| Circle Graphics | 2/5 |
| UPrinting.com | 1.5/5 |
| Graphic Products | N/A |
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UPrinting.com Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UPrinting.com Customer Satisfaction vs. Competitors
Compared to its competitors, UPrinting.com's Customer Satisfaction score is rated right above Graphic Products, and is preceded by Circle Graphics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| raksul | 100% |
| Vista | 30% |
| Circle Graphics | 17% |
| UPrinting.com | 0% |
| Graphic Products | 0% |
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UPrinting.com Customer Service
1.5/5
UPrinting.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About UPrinting.com's Customer Service
Address
8000 Haskell Avenue, Van Nuys, CA 91406
Website
http://www.uprinting.com
Phone Number
+1 (888) 888-4211
UPrinting.com Customer Service vs. Competitors
Compared to its competitors, UPrinting.com's Customer Service score is rated right above Graphic Products, and is preceded by Circle Graphics.
| COMPANY | Customer Service Score | |
|---|---|---|
| raksul | 4.5/5 |
| Vista | 2.7/5 |
| Circle Graphics | 2/5 |
| UPrinting.com | 1.5/5 |
| Graphic Products | N/A |
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