-50
NPS
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Vanderlande Industries
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About Vanderlande Industries' Brand
Manufacturer and designer of automated material handling and logistics automation systems. The company provides baggage handling, value-added automated parcel handling software, value-added warehouse automation and warehouse management systems at airports and in the parcel market. It focuses on the optimization of its customers' business processes and competitive positions through close cooperation and strives for the improvement of their operational activities and the expansion of their logistical achievements. Among its major competitors, Vanderlande Industries is ranked in 4th place for NPS while ASML is 1st, and Beumer is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Vanderlande Industries Ranking
- #4 / 4 of its competitors
Vanderlande Industries NPS
Vanderlande Industries's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Vanderlande Industries's customers would recommend using the product based on a scale of -100 to 100.
Vanderlande Industries Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Vanderlande Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jun 2023 -50 | Jun 2023 | -50 |
How Other Brands Compare
Vanderlande Industries is ranked #4 for NPS among its competitors. ASML and Beumer come in first and second, with Dematic coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vanderlande Industries NPS vs. Competitors
Compared to its competitors, Vanderlande Industries's NPS is rated right below Toyota Industries.
| COMPANY | NPS Score | |
|---|---|---|
 | ASML | 42 |
 | Beumer | 25 |
 | Dematic | 6 |
 | Swisslog Holding | N/A |
 | Toyota Industries | N/A |
| Vanderlande Industries | -50 |
Vanderlande Industries Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Vanderlande Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vanderlande Industries Customer Loyalty vs. Competitors
Compared to its competitors, Vanderlande Industries's Customer Loyalty score is rated right above Swisslog Holding, and is preceded by Beumer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dematic | 82% |
| ASML | 81% |
| Beumer | 68% |
| Vanderlande Industries | 68% |
| Swisslog Holding | N/A |
| Toyota Industries | N/A |
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Vanderlande Industries Product Quality
3.4/5
Vanderlande Industries has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Vanderlande Industries Product Information
Vanderlande Industries’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.vanderlande.com
- Company Size
- 1,001-5,000 Employees
Vanderlande Industries Product Quality vs. Competitors
Compared to its competitors, Vanderlande Industries's Product Quality score is rated right above Swisslog Holding, and is preceded by Beumer.
| COMPANY | Product Quality Score | |
|---|---|---|
| ASML | 4/5 |
| Dematic | 3.8/5 |
| Beumer | 3.5/5 |
| Vanderlande Industries | 3.4/5 |
| Swisslog Holding | N/A |
| Toyota Industries | N/A |
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Vanderlande Industries Pricing
Vanderlande Industries ROI & Value For Money
3.4/5
Vanderlande Industries has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Vanderlande Industries Pricing vs. Competitors
Compared to its competitors, Vanderlande Industries's ROI score is rated right above Swisslog Holding, and is preceded by Beumer.
| COMPANY | Pricing Score | |
|---|---|---|
| ASML | 4.1/5 |
| Dematic | 3.6/5 |
| Beumer | 3.4/5 |
| Vanderlande Industries | 3.4/5 |
| Swisslog Holding | N/A |
| Toyota Industries | N/A |
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Vanderlande Industries Customer Satisfaction (CSAT)
Vanderlande Industries Customer Satisfaction (CSAT) Score
75 / 100
Vanderlande Industries has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vanderlande Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Vanderlande Industries's Customer Satisfaction score is rated right above Dematic, and is preceded by Beumer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ASML | 79% |
| Beumer | 75% |
| Vanderlande Industries | 75% |
| Dematic | 67% |
| Swisslog Holding | 0% |
| Toyota Industries | 0% |
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Vanderlande Industries Customer Service
3.5/5
Vanderlande Industries has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Vanderlande Industries's Customer Service
Address
Vanderlandelaan 2, Veghel, 5466 RB Azerbaijan
Website
www.vanderlande.com
Vanderlande Industries Customer Service vs. Competitors
Compared to its competitors, Vanderlande Industries's Customer Service score is rated right above Beumer, and is preceded by Dematic.
| COMPANY | Customer Service Score | |
|---|---|---|
| ASML | 4.1/5 |
| Dematic | 3.6/5 |
| Vanderlande Industries | 3.5/5 |
| Beumer | 3.3/5 |
| Swisslog Holding | N/A |
| Toyota Industries | N/A |
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Vanderlande Industries as an Employer
4.1/5
Vanderlande Industries has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
CEO of Vanderlande Industries
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Vanderlande Industries scored a -50 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Vanderlande Industries would recommend the brand to a friend. ENPS measures how likely Vanderlande Industries employees would recommend working at Vanderlande Industries to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 52% | Promoters |
|---|---|
| 20% | Passive |
| 28% | Detractors |
