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NPS
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Dematic
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About Dematic's Brand
Dematic is a leading supplier of integrated automated technology, software, and services to optimize the supply chain. Among its major competitors, Dematic is ranked in 2nd place for NPS while Business.com is 1st, and Dyson is 3rd.Their current market cap is $5.71B
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Dematic Ranking
- #2 / 4 of its competitors
Dematic NPS
Dematic's Net Promoter Score (NPS) is a 6 with 40% Promoters, 26% Passives, and 34% Detractors. Net Promoter Score tracks whether Dematic's customers would recommend using the product based on a scale of -100 to 100.
Dematic Overall NPS
| 40% | Promoters |
|---|---|
| 26% | Passives |
| 34% | Detractors |
Dematic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 1 | Jan 2023 | 1 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 2 | Apr 2023 | 2 |
Jul 2023 1 | Jul 2023 | 1 |
Aug 2023 2 | Aug 2023 | 2 |
Sep 2023 3 | Sep 2023 | 3 |
Nov 2023 5 | Nov 2023 | 5 |
Jan 2024 6 | Jan 2024 | 6 |
Apr 2024 4 | Apr 2024 | 4 |
May 2024 5 | May 2024 | 5 |
Aug 2024 7 | Aug 2024 | 7 |
Nov 2024 7 | Nov 2024 | 7 |
How Other Brands Compare
Dematic is ranked second for NPS among its competitors. Business.com and Dyson come in first and third, with Intelligrated coming in at #4. Among those competitors, it is the second most valued company.
Dematic |  Dyson |  Business.com |  Intelligrated | |
| Global Ranking | #- | #182 | #- | #- |
| NPS | 6 | -12 | 34 | -41 |
| Valuation Updated every 24 hours for public companies | $5.71B | $293.98M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dematic NPS by Gender
Dematic's NPS was rated 22 by Male customers on Comparably.
Male
22
Dematic's NPS was rated 22 by Male customers on Comparably.
44%
Promoters
34%
Passives
22%
Detractors
Female
N/A
Dematic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dematic NPS by Ethnicity
Dematic's NPS was rated 25 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 25 | Other | 25 |
Dematic NPS by Age
Dematic's NPS was rated -33 points by customers ages 36-40 on Comparably.
Dematic NPS by Usage
Dematic's NPS was rated the highest by customers who have used Dematic's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
2 to 5 Years -16 | 2 to 5 Years | -16 |
Over 10 Years 75 | Over 10 Years | 75 |
Dematic NPS vs. Competitors
Compared to its competitors, Dematic's NPS is rated right above Rethink Robotics, and is preceded by Business.com.
| COMPANY | NPS Score | |
|---|---|---|
| Business.com | 34 |
| Dematic | 6 |
 | Rethink Robotics | N/A |
| Swisslog Group. | N/A |
| Dyson | -12 |
| Intelligrated | -41 |
Dematic Customer Reviews
Out of the 3 Dematic customer reviews 2 were positive and 1 was constructive. Dematic customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Dematic Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Dematic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dematic Customer Loyalty Score by Gender
Dematic's Customer Loyalty score was rated 90 by Male customers on Comparably.
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Male
90%
Yes
Female
N/A
Yes
Dematic Customer Loyalty Score by Ethnicity
Dematic's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Dematic Customer Loyalty Score by Age
Dematic's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Dematic Customer Loyalty Score by Usage
Dematic's Customer Loyalty score was rated the highest by customers who have used Dematic's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Dematic Customer Loyalty Score by Industry
Dematic's Customer Loyalty score was rated 70% by Accounting industry customers.
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Dematic Customer Loyalty vs. Competitors
Compared to its competitors, Dematic's Customer Loyalty score is rated right above Dyson, and is preceded by Business.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Business.com | 100% |
| Dematic | 82% |
| Dyson | 73% |
| Intelligrated | 62% |
| Rethink Robotics | N/A |
| Swisslog Group. | N/A |
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Dematic Product Quality
3.8/5
Dematic has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Dematic Product Information
Dematic’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Dematic's product the highest.
- Website
- http://www.dematic.com
- Company Size
- 5,001-10,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Dematic Product Quality
Dematic's Product Quality score was rated highest by customers who have used Dematic's products/services for Less than 1 Year, and rated lowest by customers who have used Dematic's products/services for 2 to 5 Years.
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Ranked Dematic Product Quality the Highest
Ranked Dematic Product Quality the Lowest
Dematic Product Quality Score by Gender
Dematic's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Dematic Product Quality Score by Ethnicity
Dematic's Product Quality score was rated 4.2 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.2 | Other | 4.2 |
Dematic Product Quality Score by Age
Dematic's Product Quality score was rated 4.3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
Dematic Product Quality Score by Usage
Dematic's Product Quality score was rated the highest by customers who have used Dematic's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Dematic Product Quality Score by Industry
Dematic's Product Quality score was rated 3.1 stars by Accounting industry customers.
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Dematic Product Quality vs. Competitors
Compared to its competitors, Dematic's Product Quality score is rated right above Dyson, and is preceded by Business.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Business.com | 4.5/5 |
| Dematic | 3.8/5 |
| Dyson | 3.1/5 |
| Intelligrated | 3/5 |
| Rethink Robotics | N/A |
| Swisslog Group. | N/A |
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Dematic Pricing
Dematic ROI & Value For Money
3.6/5
Dematic has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Dematic Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Dematic ROI
Dematic's ROI score was rated highest by customers who have used Dematic's products/services for Less than 1 Year, and rated lowest by customers who have used Dematic's products/services for 2 to 5 Years.
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Ranked Dematic ROI the Highest
Ranked Dematic ROI the Lowest
Dematic ROI Score by Gender
Dematic's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Dematic ROI Score by Ethnicity
Dematic's ROI score was rated 4 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4 | Other | 4 |
Dematic ROI Score by Age
Dematic's ROI score was rated 4.1 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
Dematic ROI Score by Usage
Dematic's ROI score was rated the highest by customers who have used Dematic's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Dematic ROI Score by Industry
Dematic's ROI score was rated 4.3 stars by Accounting industry customers.
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Dematic Pricing vs. Competitors
Compared to its competitors, Dematic's ROI score is rated right above Dyson.
| COMPANY | Pricing Score | |
|---|---|---|
| Dematic | 3.6/5 |
| Dyson | 2.8/5 |
| Business.com | 2.7/5 |
| Intelligrated | 2.7/5 |
| Rethink Robotics | N/A |
| Swisslog Group. | N/A |
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Dematic Customer Satisfaction (CSAT)
Dematic Customer Satisfaction (CSAT) Score
67 / 100
Dematic has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dematic Customer Satisfaction
Dematic's Customer Satisfaction score was rated highest by customers ages 36-40.
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Ranked Dematic Customer Satisfaction the Highest
Dematic Customer Satisfaction Score by Gender
Dematic's Customer Satisfaction score was rated 66 by Male customers on Comparably.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Dematic Customer Satisfaction Score by Ethnicity
CSAT according to Other
Dematic's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Dematic Customer Satisfaction Score by Age
Dematic's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Dematic Customer Satisfaction Score by Usage
Dematic's Customer Satisfaction score was rated 34 points by customers who have used Dematic's products/services for 2 to 5 Years.
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Dematic Customer Satisfaction vs. Competitors
Compared to its competitors, Dematic's Customer Satisfaction score is rated right above Dyson, and is preceded by Business.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Business.com | 100% |
| Dematic | 67% |
| Dyson | 47% |
| Intelligrated | 40% |
| Rethink Robotics | 0% |
| Swisslog Group. | 0% |
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Dematic Customer Service
3.6/5
Dematic has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Dematic's Customer Service
Address
3550 Lenox Rd NE, Atlanta, GA 30326
Website
http://www.dematic.com
Phone Number
1-877-725-7500
Dematic's Social Links
Quick Insights into Dematic Customer Service
Dematic's Customer Service score was rated highest by customers who have used Dematic's products/services for Less than 1 Year, and rated lowest by customers who have used Dematic's products/services for 2 to 5 Years.
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Ranked Dematic Customer Service the Highest
Ranked Dematic Customer Service the Lowest
Dematic Customer Service Score by Gender
Dematic's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Dematic Customer Service Score by Ethnicity
Dematic's Customer Service score was rated 3.7 stars by Other customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.7 | Other | 3.7 |
Dematic Customer Service Score by Age
Dematic's Customer Service score was rated 4 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
Dematic Customer Service Score by Usage
Dematic's Customer Service score was rated the highest by customers who have used Dematic's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Dematic Customer Service Score by Industry
Dematic's Customer Service score was rated 4.3 stars by Accounting industry customers.
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Dematic Customer Service vs. Competitors
Compared to its competitors, Dematic's Customer Service score is rated right above Intelligrated.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dematic | 3.6/5 |
| Intelligrated | 2.8/5 |
| Business.com | 2.7/5 |
| Dyson | 2.6/5 |
| Rethink Robotics | N/A |
| Swisslog Group. | N/A |
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Dematic as an Employer
4.2/5
Dematic has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Dematic scored a 6 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Dematic would recommend the brand to a friend. ENPS measures how likely Dematic employees would recommend working at Dematic to a friend.
Net Promoter Score
6
NPS Score
| 40% | Promoters |
|---|---|
| 26% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 39% | Promoters |
|---|---|
| 26% | Passive |
| 35% | Detractors |
