34
NPS
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Business.com
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About Business.com's Brand
Simply put, our mission is to help people grow their businesses. Among its major competitors, Business.com is ranked in 1st place for NPS while iRobot is 2nd, and Dematic is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Business.com Ranking
- #1 / 4 of its competitors
Business.com NPS
Business.com's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Business.com's customers would recommend using the product based on a scale of -100 to 100.
Business.com Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Business.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
How Other Brands Compare
Business.com is ranked first for NPS among its competitors. essence digital and Dyson come in second and third, with Electrolux coming in at #4.
Business.com |  Dyson |  Electrolux |  essence digital | |
| Global Ranking | #- | #182 | #312 | #- |
| NPS | 34 | -12 | -26 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $293.98M | $4.03B | $15.61B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Business.com NPS vs. Competitors
Compared to its competitors, Business.com's NPS is rated right above iRobot.
| COMPANY | NPS Score | |
|---|---|---|
| Business.com | 34 |
 | iRobot | 11 |
 | Dematic | 6 |
| essence digital | 0 |
 | RedZone Robotics | N/A |
| Dyson | -12 |
| Electrolux | -26 |
 | Marketing Evolution | -100 |
Business.com Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Business.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Business.com Customer Loyalty vs. Competitors
Compared to its competitors, Business.com's Customer Loyalty score is rated right above Marketing Evolution.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Business.com | 100% |
| Marketing Evolution | 100% |
| Dematic | 82% |
| Dyson | 73% |
| iRobot | 71% |
| essence digital | 68% |
| Electrolux | 68% |
| RedZone Robotics | N/A |
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Business.com Product Quality
4.5/5
Business.com has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Business.com Product Information
Business.com’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.business.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Content
Business.com Product Quality vs. Competitors
Compared to its competitors, Business.com's Product Quality score is rated right above Dematic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Business.com | 4.5/5 |
| Dematic | 3.8/5 |
| essence digital | 3.4/5 |
| iRobot | 3.3/5 |
| Dyson | 3.1/5 |
| Electrolux | 2.5/5 |
| Marketing Evolution | 1.5/5 |
| RedZone Robotics | N/A |
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Business.com Pricing
Business.com ROI & Value For Money
2.7/5
Business.com has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Business.com Pricing vs. Competitors
Compared to its competitors, Business.com's ROI score is rated right above Electrolux, and is preceded by Dyson.
| COMPANY | Pricing Score | |
|---|---|---|
| Dematic | 3.6/5 |
| iRobot | 3.3/5 |
| essence digital | 3.3/5 |
| Dyson | 2.8/5 |
| Business.com | 2.7/5 |
| Electrolux | 2.3/5 |
| Marketing Evolution | 1.5/5 |
| RedZone Robotics | N/A |
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Business.com Customer Satisfaction (CSAT)
Business.com Customer Satisfaction (CSAT) Score
100 / 100
Business.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Business.com Customer Satisfaction vs. Competitors
Compared to its competitors, Business.com's Customer Satisfaction score is rated right above Dematic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Business.com | 100% |
| Dematic | 67% |
| iRobot | 60% |
| essence digital | 50% |
| Dyson | 47% |
| Electrolux | 35% |
| Marketing Evolution | 0% |
| RedZone Robotics | 0% |
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Business.com Customer Service
2.7/5
Business.com has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Business.com's Customer Service
Address
1900 Wright Place, Suite 250, Carlsbad, CA 92008
Website
http://www.business.com
Phone Number
+1 (888) 441-4466
Business.com Customer Service vs. Competitors
Compared to its competitors, Business.com's Customer Service score is rated right above Dyson, and is preceded by essence digital.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dematic | 3.6/5 |
| iRobot | 3.4/5 |
| essence digital | 3.4/5 |
| Business.com | 2.7/5 |
| Dyson | 2.6/5 |
| Electrolux | 2.3/5 |
| Marketing Evolution | 1.5/5 |
| RedZone Robotics | N/A |
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Business.com as an Employer
3.7/5
Business.com has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Business.com scored a 34 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Business.com would recommend the brand to a friend. ENPS measures how likely Business.com employees would recommend working at Business.com to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
