-41
NPS
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Intelligrated
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About Intelligrated's Brand
Intelligrated is a leading North American-based, single-source provider of intelligent automated material handling solutions. Among its major competitors, Intelligrated is ranked in 4th place for NPS while Wynright Corporation is 1st, and Honeywell is 2nd.
Brand at a Glance
62%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Intelligrated Ranking
- #4 / 4 of its competitors
Intelligrated NPS
Intelligrated's Net Promoter Score (NPS) is a -41 with 17% Promoters, 25% Passives, and 58% Detractors. Net Promoter Score tracks whether Intelligrated's customers would recommend using the product based on a scale of -100 to 100.
Intelligrated Overall NPS
| 17% | Promoters |
|---|---|
| 25% | Passives |
| 58% | Detractors |
Intelligrated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Dec 2020 -50 | Dec 2020 | -50 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 25 | Dec 2021 | 25 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 -15 | Mar 2023 | -15 |
May 2023 -25 | May 2023 | -25 |
Oct 2023 -22 | Oct 2023 | -22 |
Nov 2023 -30 | Nov 2023 | -30 |
Mar 2024 -36 | Mar 2024 | -36 |
May 2024 -42 | May 2024 | -42 |
How Other Brands Compare
Intelligrated is ranked #4 for NPS among its competitors. Wynright Corporation and Honeywell come in first and second, with Dematic coming in at third.
Intelligrated |  Honeywell |  Dematic |  Wynright Corporation | |
| Global Ranking | #- | #179 | #- | #- |
| NPS | -41 | 9 | 6 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $141.58B | $5.71B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intelligrated NPS by Gender
Intelligrated's NPS was rated -34 by Male customers on Comparably.
Male
-34
Intelligrated's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Intelligrated's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Intelligrated NPS vs. Competitors
Compared to its competitors, Intelligrated's NPS is rated right above Vanderlande Industries, and is preceded by Dematic.
| COMPANY | NPS Score | |
|---|---|---|
| Wynright Corporation | 14 |
| Honeywell | 9 |
| Dematic | 6 |
| Intelligrated | -41 |
 | Vanderlande Industries | -50 |
Intelligrated Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Intelligrated users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intelligrated Customer Loyalty Score by Gender
Intelligrated's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Intelligrated Customer Loyalty vs. Competitors
Compared to its competitors, Intelligrated's Customer Loyalty score is rated right below Vanderlande Industries.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dematic | 82% |
| Wynright Corporation | 73% |
| Honeywell | 73% |
| Vanderlande Industries | 68% |
| Intelligrated | 62% |
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Intelligrated Product Quality
3/5
Intelligrated has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Intelligrated Product Information
Intelligrated’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.intelligrated.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Enterprise
On Demand
Productivity
Travel
Quick Insights into Intelligrated Product Quality
Intelligrated's Product Quality score was rated highest by Male customers.
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Ranked Intelligrated Product Quality the Highest
Intelligrated Product Quality Score by Gender
Intelligrated's Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Intelligrated Product Quality vs. Competitors
Compared to its competitors, Intelligrated's Product Quality score is rated right below Wynright Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dematic | 3.8/5 |
| Honeywell | 3.6/5 |
| Vanderlande Industries | 3.4/5 |
| Wynright Corporation | 3/5 |
| Intelligrated | 3/5 |
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Intelligrated Pricing
Intelligrated ROI & Value For Money
2.7/5
Intelligrated has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Intelligrated ROI
Intelligrated's ROI score was rated highest by Male customers.
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Ranked Intelligrated ROI the Highest
Intelligrated ROI Score by Gender
Intelligrated's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Intelligrated Pricing vs. Competitors
Compared to its competitors, Intelligrated's ROI score is rated right below Wynright Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Dematic | 3.6/5 |
| Honeywell | 3.5/5 |
| Vanderlande Industries | 3.4/5 |
| Wynright Corporation | 3.2/5 |
| Intelligrated | 2.7/5 |
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Intelligrated Customer Satisfaction (CSAT)
Intelligrated Customer Satisfaction (CSAT) Score
40 / 100
Intelligrated has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intelligrated Customer Satisfaction
Intelligrated's Customer Satisfaction score was rated highest by Male customers.
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Ranked Intelligrated Customer Satisfaction the Highest
Intelligrated Customer Satisfaction Score by Gender
Intelligrated's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Intelligrated Customer Satisfaction vs. Competitors
Compared to its competitors, Intelligrated's Customer Satisfaction score is rated right below Wynright Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vanderlande Industries | 75% |
| Dematic | 67% |
| Honeywell | 64% |
| Wynright Corporation | 50% |
| Intelligrated | 40% |
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Intelligrated Customer Service
2.8/5
Intelligrated has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Intelligrated's Customer Service
Address
Mason, OH
Website
http://www.intelligrated.com
Phone Number
(877)315-3400
Quick Insights into Intelligrated Customer Service
Intelligrated's Customer Service score was rated highest by Male customers.
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Ranked Intelligrated Customer Service the Highest
Intelligrated Customer Service Score by Gender
Intelligrated's Customer Service score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Intelligrated Customer Service vs. Competitors
Compared to its competitors, Intelligrated's Customer Service score is rated right below Wynright Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dematic | 3.6/5 |
| Honeywell | 3.5/5 |
| Vanderlande Industries | 3.5/5 |
| Wynright Corporation | 3.2/5 |
| Intelligrated | 2.8/5 |
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Intelligrated as an Employer
2.6/5
Intelligrated has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Intelligrated scored a -41 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Intelligrated would recommend the brand to a friend. ENPS measures how likely Intelligrated employees would recommend working at Intelligrated to a friend.
Net Promoter Score
-41
NPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 21% | Promoters |
|---|---|
| 16% | Passive |
| 63% | Detractors |
