52
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Vend
Marketing or Exec? Claim Your Free Account
About Vend's Brand
Provider of web-based point of sale and retail management software. The company provides cloud-based point-of-sale software to enable retailers to process sales, track inventory and manage customers. Among its major competitors, Vend is ranked in 2nd place for NPS while Bindo is 1st, and Shopify is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
3.9/5
Customer Service
Vend Ranking
- #2 / 4 of its competitors
Vend NPS
Vend's Net Promoter Score (NPS) is a 52 with 63% Promoters, 26% Passives, and 11% Detractors. Net Promoter Score tracks whether Vend's customers would recommend using the product based on a scale of -100 to 100.
Vend Overall NPS
| 63% | Promoters |
|---|---|
| 26% | Passives |
| 11% | Detractors |
Vend NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Aug 2020 50 | Aug 2020 | 50 |
How Other Brands Compare
Vend is ranked second for NPS among its competitors. Bindo and Shopify come in first and third, with ShopKeep coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vend NPS by Usage
Vend's NPS was rated the highest by customers who have used Vend's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Vend Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Vend users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vend Customer Loyalty vs. Competitors
Compared to its competitors, Vend's Customer Loyalty score is rated right above ShopKeep.
Unlock Vend Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vend Customer Loyalty vs. Competitors data and gain insights into your customers today.
Vend Product Quality
4.2/5
Vend has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Vend's overall Product Quality score rated by its users and customers.
Vend Product Information
Vend serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Vend supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Vend’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.vendhq.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Point of Sale (POS) Software
Payment Gateway Software
Inventory Management Software
Apparel Management Software
Catalog Management Software
Inventory Control Software
Retail Management Software
Retail Store Software
Retail POS System Software
iPad POS Software
Multi-Channel eCommerce Software
Jewelry Store Management Software
Vend Product Quality vs. Competitors
Compared to its competitors, Vend's Product Quality score is rated right above Shopify.
Unlock Vend Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vend Product Quality vs. Competitors data and gain insights into your customers today.
Vend Pricing
Vend ROI & Value For Money
4.3/5
Vend has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Vend's overall ROI score rated by its users and customers.
Vend Pricing Plans
Vend has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Vend uses a subscription model.
Who Uses Vend?
Small Businesses
Medium Businesses
Large Enterprises
Vend Pricing vs. Competitors
Compared to its competitors, Vend's ROI score is rated right above Shopify.
Unlock Vend ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vend ROI vs. Competitors data and gain insights into your customers today.
Vend Customer Service
3.9/5
Vend has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Vend's overall Customer Service score rated by its users and customers.
About Vend's Customer Service
Address
Level 1, 2-36 Nuffield Street, Auckland, 1023 New Zealand
Website
www.vendhq.com
Vend Customer Service vs. Competitors
Compared to its competitors, Vend's Customer Service score is rated right above ShopKeep, and is preceded by Shopify.
Unlock Vend Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vend Customer Service vs. Competitors data and gain insights into your customers today.
