30
NPS
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Venetian Casino Resort
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About Venetian Casino Resort's Brand
Venetian Casino Resort, LLC operates a casino hotel in Las Vegas, Nevada. Among its major competitors, Venetian Casino Resort is ranked in 1st place for NPS while Wynn Resorts is 2nd, and Caesars Entertainment is 3rd.Their current valuation is $47.25B
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.3/5
Customer Service
Venetian Casino Resort Ranking
- #1 / 3 of its competitors
Venetian Casino Resort NPS
Venetian Casino Resort's Net Promoter Score (NPS) is a 30 with 59% Promoters, 12% Passives, and 29% Detractors. Net Promoter Score tracks whether Venetian Casino Resort's customers would recommend using the product based on a scale of -100 to 100.
Venetian Casino Resort Overall NPS
| 59% | Promoters |
|---|---|
| 12% | Passives |
| 29% | Detractors |
Venetian Casino Resort NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 55 | Nov 2022 | 55 |
Dec 2022 49 | Dec 2022 | 49 |
Jan 2023 55 | Jan 2023 | 55 |
Apr 2023 50 | Apr 2023 | 50 |
May 2023 45 | May 2023 | 45 |
Jun 2023 34 | Jun 2023 | 34 |
Jul 2023 21 | Jul 2023 | 21 |
Oct 2023 23 | Oct 2023 | 23 |
Jun 2024 26 | Jun 2024 | 26 |
Oct 2024 25 | Oct 2024 | 25 |
May 2025 28 | May 2025 | 28 |
How Other Brands Compare
Venetian Casino Resort is ranked first for NPS among its competitors. Wynn Resorts and Caesars Entertainment come in second and third. Among those competitors, it is the most valued company.
Venetian Casino Resort |  Wynn Resorts |  Caesars Entertainment | |
| Global Ranking | #- | #156 | #- |
| NPS | 30 | 25 | -22 |
| Valuation Updated every 24 hours for public companies | $47.25B | $13.34B | $14.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Venetian Casino Resort NPS by Gender
Male customers rated Venetian Casino Resort's NPS 17 points higher than Female customers.
Male
50
Venetian Casino Resort's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
33
Venetian Casino Resort's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Venetian Casino Resort NPS by Ethnicity
Venetian Casino Resort's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Venetian Casino Resort NPS by Age
Venetian Casino Resort's NPS was rated 34 points by customers ages 41-45 on Comparably.
Venetian Casino Resort NPS by Usage
Venetian Casino Resort's NPS was rated -33 points by customers who have used Venetian Casino Resort's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -33 | 5 to 10 Years | -33 |
Venetian Casino Resort NPS vs. Competitors
Compared to its competitors, Venetian Casino Resort's NPS is rated right above Wynn Resorts.
| COMPANY | NPS Score | |
|---|---|---|
| Venetian Casino Resort | 30 |
| Wynn Resorts | 25 |
| Caesars Entertainment | -22 |
Venetian Casino Resort Customer Reviews
Out of the 3 Venetian Casino Resort customer reviews 3 were positive and 0 were constructive. Venetian Casino Resort customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Venetian Casino Resort Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Venetian Casino Resort users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Venetian Casino Resort Customer Loyalty Score by Gender
Female customers rated Venetian Casino Resort's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Venetian Casino Resort Customer Loyalty Score by Ethnicity
Venetian Casino Resort's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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70
out of 100
Asian or Pacific Islander
Venetian Casino Resort Customer Loyalty Score by Age
Venetian Casino Resort's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Venetian Casino Resort Customer Loyalty Score by Usage
Venetian Casino Resort's Customer Loyalty score was rated 100% by customers who have used Venetian Casino Resort's products/services for 5 to 10 Years.
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Venetian Casino Resort Customer Loyalty vs. Competitors
Compared to its competitors, Venetian Casino Resort's Customer Loyalty score is rated right above Caesars Entertainment.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Venetian Casino Resort | 84% |
| Caesars Entertainment | 80% |
| Wynn Resorts | 78% |
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Venetian Casino Resort Product Quality
4.2/5
Venetian Casino Resort has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Venetian Casino Resort Product Information
Venetian Casino Resort’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.venetian.com/
- Company Size
- 10,000+ Employees
Quick Insights into Venetian Casino Resort Product Quality
Venetian Casino Resort's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Venetian Casino Resort Product Quality the Highest
Ranked Venetian Casino Resort Product Quality the Lowest
Venetian Casino Resort Product Quality Score by Gender
Female customers rated Venetian Casino Resort's Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
Venetian Casino Resort Product Quality Score by Ethnicity
Venetian Casino Resort's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Venetian Casino Resort.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Venetian Casino Resort Product Quality Score by Age
Venetian Casino Resort's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Venetian Casino Resort Product Quality Score by Usage
Venetian Casino Resort's Product Quality score was rated 2.8 stars by customers who have used Venetian Casino Resort's products/services for 5 to 10 Years.
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Venetian Casino Resort Product Quality vs. Competitors
Compared to its competitors, Venetian Casino Resort's Product Quality score is rated right above Wynn Resorts.
| COMPANY | Product Quality Score | |
|---|---|---|
| Venetian Casino Resort | 4.2/5 |
| Wynn Resorts | 4/5 |
| Caesars Entertainment | 2.7/5 |
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Venetian Casino Resort Pricing
Venetian Casino Resort ROI & Value For Money
3.9/5
Venetian Casino Resort has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Venetian Casino Resort ROI
Venetian Casino Resort's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Venetian Casino Resort ROI the Highest
Ranked Venetian Casino Resort ROI the Lowest
Venetian Casino Resort ROI Score by Gender
Male customers rated Venetian Casino Resort's ROI score 0.1 stars higher than Female customers.
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Male
3.6/5
Female
3.5/5
Venetian Casino Resort ROI Score by Ethnicity
Venetian Casino Resort's ROI score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Venetian Casino Resort.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Venetian Casino Resort ROI Score by Age
Venetian Casino Resort's ROI score was rated 3.1 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
Venetian Casino Resort ROI Score by Usage
Venetian Casino Resort's ROI score was rated 2 stars by customers who have used Venetian Casino Resort's products/services for 5 to 10 Years.
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Venetian Casino Resort Pricing vs. Competitors
Compared to its competitors, Venetian Casino Resort's ROI score is rated right above Wynn Resorts.
| COMPANY | Pricing Score | |
|---|---|---|
| Venetian Casino Resort | 3.9/5 |
| Wynn Resorts | 3.8/5 |
| Caesars Entertainment | 2.7/5 |
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Venetian Casino Resort Customer Satisfaction (CSAT)
Venetian Casino Resort Customer Satisfaction (CSAT) Score
79 / 100
Venetian Casino Resort has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
54%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Venetian Casino Resort Customer Satisfaction
Venetian Casino Resort's Customer Satisfaction score was rated highest by Male customers.
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Ranked Venetian Casino Resort Customer Satisfaction the Highest
Venetian Casino Resort Customer Satisfaction Score by Gender
Venetian Casino Resort's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Venetian Casino Resort Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Venetian Casino Resort's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Venetian Casino Resort Customer Satisfaction Score by Age
Venetian Casino Resort's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
Venetian Casino Resort Customer Satisfaction vs. Competitors
Compared to its competitors, Venetian Casino Resort's Customer Satisfaction score is rated right above Wynn Resorts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Venetian Casino Resort | 79% |
| Wynn Resorts | 71% |
| Caesars Entertainment | 46% |
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Venetian Casino Resort Customer Service
4.3/5
Venetian Casino Resort has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Venetian Casino Resort's Customer Service
Address
Las Vegas, NV 89109
Website
http://www.venetian.com/
Phone Number
(866)659-9643
Quick Insights into Venetian Casino Resort Customer Service
Venetian Casino Resort's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Venetian Casino Resort Customer Service the Highest
Ranked Venetian Casino Resort Customer Service the Lowest
Venetian Casino Resort Customer Service Score by Gender
Male customers rated Venetian Casino Resort's Customer Service score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
Venetian Casino Resort Customer Service Score by Ethnicity
Venetian Casino Resort's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Venetian Casino Resort Customer Service Score by Age
Venetian Casino Resort's Customer Service score was rated 3.5 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Venetian Casino Resort Customer Service Score by Usage
Venetian Casino Resort's Customer Service score was rated 2 stars by customers who have used Venetian Casino Resort's products/services for 5 to 10 Years.
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Venetian Casino Resort Customer Service vs. Competitors
Compared to its competitors, Venetian Casino Resort's Customer Service score is rated right above Wynn Resorts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Venetian Casino Resort | 4.3/5 |
| Wynn Resorts | 4/5 |
| Caesars Entertainment | 2.8/5 |
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Venetian Casino Resort as an Employer
4.3/5
Venetian Casino Resort has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
CEO of Venetian Casino Resort
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Venetian Casino Resort scored a 30 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Venetian Casino Resort would recommend the brand to a friend. ENPS measures how likely Venetian Casino Resort employees would recommend working at Venetian Casino Resort to a friend.
Net Promoter Score
30
NPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
