0
NPS
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VERISIGN
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About VERISIGN's Brand
Verisign operates the infrastructure for the .com, .net, .tv, .cc, .name, .jobs, .edu and .gov top-level domains. Among its major competitors, VERISIGN is ranked in 3rd place for NPS while Docusign is 1st, and DigiCert is 2nd.Their current market cap is $22.77B
Brand at a Glance
90%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
VERISIGN Ranking
- #3 / 4 of its competitors
VERISIGN NPS
VERISIGN's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether VERISIGN's customers would recommend using the product based on a scale of -100 to 100.
VERISIGN Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
VERISIGN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Sep 2021 -25 | Sep 2021 | -25 |
Jun 2022 -20 | Jun 2022 | -20 |
Nov 2022 -15 | Nov 2022 | -15 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -10 | Feb 2023 | -10 |
Jul 2023 -18 | Jul 2023 | -18 |
Feb 2024 -25 | Feb 2024 | -25 |
Sep 2024 -16 | Sep 2024 | -16 |
Nov 2024 -8 | Nov 2024 | -8 |
May 2025 0 | May 2025 | 0 |
How Other Brands Compare
VERISIGN is ranked third for NPS among its competitors. Docusign and DigiCert come in first and second, with GoDaddy coming in at #4. Among those competitors, it is the third most valued company behind Docusign.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VERISIGN NPS vs. Competitors
Compared to its competitors, VERISIGN's NPS is rated right above GFI Software, and is preceded by DigiCert.
| COMPANY | NPS Score | |
|---|---|---|
 | Docusign | 38 |
 | DigiCert | 30 |
| VERISIGN | 0 |
 | GFI Software | N/A |
 | GoDaddy | -35 |
VERISIGN Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of VERISIGN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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VERISIGN Customer Loyalty vs. Competitors
Compared to its competitors, VERISIGN's Customer Loyalty score is rated right above Docusign.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| VERISIGN | 90% |
| Docusign | 77% |
| GoDaddy | 75% |
| DigiCert | 74% |
| GFI Software | N/A |
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VERISIGN Product Quality
3.9/5
VERISIGN has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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VERISIGN Product Information
VERISIGN’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.verisigninc.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
VERISIGN Product Quality vs. Competitors
Compared to its competitors, VERISIGN's Product Quality score is rated right above GoDaddy, and is preceded by DigiCert.
| COMPANY | Product Quality Score | |
|---|---|---|
| Docusign | 4.1/5 |
| DigiCert | 4/5 |
| VERISIGN | 3.9/5 |
| GoDaddy | 2.2/5 |
| GFI Software | N/A |
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VERISIGN Pricing
VERISIGN ROI & Value For Money
3.7/5
VERISIGN has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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VERISIGN Pricing vs. Competitors
Compared to its competitors, VERISIGN's ROI score is rated right above GoDaddy, and is preceded by DigiCert.
| COMPANY | Pricing Score | |
|---|---|---|
| Docusign | 3.9/5 |
| DigiCert | 3.8/5 |
| VERISIGN | 3.7/5 |
| GoDaddy | 2/5 |
| GFI Software | N/A |
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VERISIGN Customer Satisfaction (CSAT)
VERISIGN Customer Satisfaction (CSAT) Score
76 / 100
VERISIGN has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VERISIGN Customer Satisfaction vs. Competitors
Compared to its competitors, VERISIGN's Customer Satisfaction score is rated right above Docusign, and is preceded by DigiCert.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DigiCert | 76% |
| VERISIGN | 76% |
| Docusign | 72% |
| GoDaddy | 16% |
| GFI Software | 0% |
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VERISIGN Customer Service
4/5
VERISIGN has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About VERISIGN's Customer Service
Address
Bluemont, VA 20190
Website
http://www.verisigninc.com/
VERISIGN Customer Service vs. Competitors
Compared to its competitors, VERISIGN's Customer Service score is rated right above Docusign.
| COMPANY | Customer Service Score | |
|---|---|---|
| VERISIGN | 4/5 |
| Docusign | 3.8/5 |
| DigiCert | 3.8/5 |
| GoDaddy | 1.6/5 |
| GFI Software | N/A |
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Consumer vs. Employees
VERISIGN scored a 0 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of VERISIGN would recommend the brand to a friend. ENPS measures how likely VERISIGN employees would recommend working at VERISIGN to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 17% | Promoters |
|---|---|
| 24% | Passive |
| 59% | Detractors |
