15
NPS
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VERITAS
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About VERITAS' Brand
"Veritas provides business continuity, backup and recovery solutions for data centers, remote offices and virtual environments." Among its major competitors, VERITAS is ranked in 4th place for NPS while Commvault is 1st, and NetApp is 2nd.
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
VERITAS Ranking
- #4 / 4 of its competitors
VERITAS NPS
VERITAS's Net Promoter Score (NPS) is a 15 with 47% Promoters, 21% Passives, and 32% Detractors. Net Promoter Score tracks whether VERITAS's customers would recommend using the product based on a scale of -100 to 100.
VERITAS Overall NPS
| 47% | Promoters |
|---|---|
| 21% | Passives |
| 32% | Detractors |
VERITAS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 85 | May 2022 | 85 |
Jul 2022 87 | Jul 2022 | 87 |
Aug 2022 66 | Aug 2022 | 66 |
Sep 2022 72 | Sep 2022 | 72 |
Oct 2022 59 | Oct 2022 | 59 |
Dec 2022 46 | Dec 2022 | 46 |
Jan 2023 43 | Jan 2023 | 43 |
May 2023 40 | May 2023 | 40 |
Jun 2023 31 | Jun 2023 | 31 |
Sep 2023 28 | Sep 2023 | 28 |
Nov 2023 23 | Nov 2023 | 23 |
Jan 2024 16 | Jan 2024 | 16 |
How Other Brands Compare
VERITAS is ranked #4 for NPS among its competitors. Commvault and NetApp come in first and second, with Symantec coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VERITAS NPS by Gender
VERITAS's NPS was rated 50 by Male customers on Comparably.
Male
50
VERITAS's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
N/A
VERITAS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
VERITAS Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of VERITAS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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VERITAS Customer Loyalty Score by Gender
VERITAS's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
VERITAS Customer Loyalty vs. Competitors
Compared to its competitors, VERITAS's Customer Loyalty score is rated right above Symantec, and is preceded by NetApp.
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VERITAS Product Quality
3.8/5
VERITAS has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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VERITAS Product Information
VERITAS’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- veritas.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into VERITAS Product Quality
VERITAS's Product Quality score was rated highest by Male customers.
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Ranked VERITAS Product Quality the Highest
VERITAS Product Quality Score by Gender
VERITAS's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
VERITAS Product Quality vs. Competitors
Compared to its competitors, VERITAS's Product Quality score is rated right above Symantec, and is preceded by Commvault.
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VS
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VERITAS Pricing
VERITAS ROI & Value For Money
3.9/5
VERITAS has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into VERITAS ROI
VERITAS's ROI score was rated highest by Male customers.
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Ranked VERITAS ROI the Highest
VERITAS ROI Score by Gender
VERITAS's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
VERITAS Pricing vs. Competitors
Compared to its competitors, VERITAS's ROI score is rated right above Symantec, and is preceded by NetApp.
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VERITAS Customer Satisfaction (CSAT)
VERITAS Customer Satisfaction (CSAT) Score
64 / 100
VERITAS has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VERITAS Customer Satisfaction
VERITAS's Customer Satisfaction score was rated highest by Male customers.
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Ranked VERITAS Customer Satisfaction the Highest
VERITAS Customer Satisfaction Score by Gender
VERITAS's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of VERITAS.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
VERITAS Customer Satisfaction vs. Competitors
Compared to its competitors, VERITAS's Customer Satisfaction score is rated right above Symantec, and is preceded by Commvault.
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VERITAS Customer Service
4.2/5
VERITAS has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About VERITAS's Customer Service
Address
Mountain View, CA United States of America
Website
veritas.com
Quick Insights into VERITAS Customer Service
VERITAS's Customer Service score was rated highest by Male customers.
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Ranked VERITAS Customer Service the Highest
VERITAS Customer Service Score by Gender
VERITAS's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of VERITAS.
Male
4.5/5
Female
N/A
VERITAS Customer Service vs. Competitors
Compared to its competitors, VERITAS's Customer Service score is rated right above NetApp.
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VERITAS as an Employer
3.0/5
VERITAS has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
VERITAS scored a 15 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of VERITAS would recommend the brand to a friend. ENPS measures how likely VERITAS employees would recommend working at VERITAS to a friend.
Net Promoter Score
15
NPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 40% | Promoters |
|---|---|
| 22% | Passive |
| 38% | Detractors |
