0
NPS
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Versar
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About Versar's Brand
Versar is a global project management company delivering construction management, environmental sciences and engineering infrastructure Among its major competitors, Versar is ranked in 2nd place for NPS while AECOM is 1st, and Cumming is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Versar Ranking
- #2 / 4 of its competitors
Versar NPS
Versar's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Versar's customers would recommend using the product based on a scale of -100 to 100.
Versar Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Versar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Nov 2024 -50 | Nov 2024 | -50 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
Versar is ranked second for NPS among its competitors. AECOM and Cumming come in first and third, with Advanced Disposal coming in at #4.
Versar |  AECOM |  Advanced Disposal |  Cumming | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 0 | 12 | - | -67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | $2.75B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Versar NPS vs. Competitors
Compared to its competitors, Versar's NPS is rated right above Advanced Disposal, and is preceded by AECOM.
| COMPANY | NPS Score | |
|---|---|---|
| AECOM | 12 |
| Versar | 0 |
| Advanced Disposal | N/A |
 | ACTenviro | N/A |
| Cumming | -67 |
Versar Customer Reviews
Out of the 2 Versar customer reviews 1 was positive and 1 was constructive. Versar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Versar Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Versar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Versar Customer Loyalty vs. Competitors
Compared to its competitors, Versar's Customer Loyalty score is rated right above Cumming, and is preceded by AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AECOM | 68% |
| Versar | 68% |
| Cumming | 55% |
| Advanced Disposal | N/A |
| ACTenviro | N/A |
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Versar Product Quality
3.3/5
Versar has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Versar Product Information
Versar’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://versar.com
- Company Size
- 201-500 Employees
Industry
Tech
Aerospace and Aviation
Enterprise
Versar Product Quality vs. Competitors
Compared to its competitors, Versar's Product Quality score is rated right above Advanced Disposal, and is preceded by Cumming.
| COMPANY | Product Quality Score | |
|---|---|---|
| AECOM | 3.8/5 |
| Cumming | 3.5/5 |
| Versar | 3.3/5 |
| Advanced Disposal | N/A |
| ACTenviro | N/A |
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Versar Pricing
Versar ROI & Value For Money
3/5
Versar has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Versar Pricing vs. Competitors
Compared to its competitors, Versar's ROI score is rated right above Advanced Disposal, and is preceded by AECOM.
| COMPANY | Pricing Score | |
|---|---|---|
| Cumming | 4/5 |
| AECOM | 3.7/5 |
| Versar | 3/5 |
| Advanced Disposal | N/A |
| ACTenviro | N/A |
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Versar Customer Satisfaction (CSAT)
Versar Customer Satisfaction (CSAT) Score
33 / 100
Versar has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Versar Customer Satisfaction vs. Competitors
Compared to its competitors, Versar's Customer Satisfaction score is rated right above Advanced Disposal, and is preceded by AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cumming | 67% |
| AECOM | 65% |
| Versar | 33% |
| Advanced Disposal | 0% |
| ACTenviro | 0% |
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Versar Customer Service
3.4/5
Versar has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Versar's Customer Service
Address
6850 Versar Center, Springfield, VA
Website
http://versar.com
Phone Number
(703) 642-6942
Versar Customer Service vs. Competitors
Compared to its competitors, Versar's Customer Service score is rated right above Advanced Disposal, and is preceded by Cumming.
| COMPANY | Customer Service Score | |
|---|---|---|
| AECOM | 3.8/5 |
| Cumming | 3.7/5 |
| Versar | 3.4/5 |
| Advanced Disposal | N/A |
| ACTenviro | N/A |
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Versar as an Employer
2.6/5
Versar has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Versar scored a 0 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Versar would recommend the brand to a friend. ENPS measures how likely Versar employees would recommend working at Versar to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
