100
NPS
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Vestel
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About Vestel's Brand
Vestel is a major player in consumer electronics. Among its major competitors, Vestel is ranked in 1st place for NPS while Indesit Company is 2nd, and Arcelik is 3rd.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Vestel Ranking
- #1 / 4 of its competitors
Vestel NPS
Vestel's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Vestel's customers would recommend using the product based on a scale of -100 to 100.
Vestel Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Vestel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Aug 2025 100 | Aug 2025 | 100 |
How Other Brands Compare
Vestel is ranked first for NPS among its competitors. Indesit Company and Arcelik come in second and third, with LG coming in at #4.
Vestel |  LG |  Indesit Company |  Arcelik | |
| Global Ranking | #- | #398 | #- | #- |
| NPS | 100 | 10 | 100 | 34 |
| Valuation Updated every 24 hours for public companies | - | $7.17B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vestel NPS vs. Competitors
Compared to its competitors, Vestel's NPS is rated right above Indesit Company.
| COMPANY | NPS Score | |
|---|---|---|
| Vestel | 100 |
| Indesit Company | 100 |
| Arcelik | 34 |
| LG | 10 |
| Bosc | N/A |
Vestel Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Vestel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vestel Customer Loyalty vs. Competitors
Compared to its competitors, Vestel's Customer Loyalty score is rated right above Bosc, and is preceded by LG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Indesit Company | 100% |
| Arcelik | 83% |
| LG | 77% |
| Vestel | 68% |
| Bosc | N/A |
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Vestel Product Quality
4/5
Vestel has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Vestel Product Information
Vestel’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.vestel.com.tr/
- Company Size
- 10,000+ Employees
Vestel Product Quality vs. Competitors
Compared to its competitors, Vestel's Product Quality score is rated right above LG.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vestel | 4/5 |
| LG | 3.5/5 |
| Arcelik | 3.1/5 |
| Indesit Company | 1.5/5 |
| Bosc | N/A |
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Vestel Pricing
Vestel ROI & Value For Money
4/5
Vestel has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Vestel Pricing vs. Competitors
Compared to its competitors, Vestel's ROI score is rated right above Arcelik.
| COMPANY | Pricing Score | |
|---|---|---|
| Vestel | 4/5 |
| Arcelik | 4/5 |
| Indesit Company | 3.5/5 |
| LG | 3.3/5 |
| Bosc | N/A |
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Vestel Customer Satisfaction (CSAT)
Vestel Customer Satisfaction (CSAT) Score
100 / 100
Vestel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vestel Customer Satisfaction vs. Competitors
Compared to its competitors, Vestel's Customer Satisfaction score is rated right above LG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vestel | 100% |
| LG | 69% |
| Arcelik | 67% |
| Indesit Company | 0% |
| Bosc | 0% |
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Vestel Customer Service
4/5
Vestel has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Vestel's Customer Service
Website
http://www.vestel.com.tr/
Vestel Customer Service vs. Competitors
Compared to its competitors, Vestel's Customer Service score is rated right above Arcelik.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vestel | 4/5 |
| Arcelik | 4/5 |
| Indesit Company | 3.5/5 |
| LG | 3.2/5 |
| Bosc | N/A |
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Vestel as an Employer
Consumer vs. Employees
Vestel scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Vestel would recommend the brand to a friend. ENPS measures how likely Vestel employees would recommend working at Vestel to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
