34
NPS
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Arcelik
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About Arcelik's Brand
Manufacturer and marketer of consumer durable goods. Among its major competitors, Arcelik is ranked in 3rd place for NPS while Vestel is 1st, and Siemens is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Arcelik Ranking
- #3 / 4 of its competitors
Arcelik NPS
Arcelik's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Arcelik's customers would recommend using the product based on a scale of -100 to 100.
Arcelik Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Arcelik NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 60 | May 2022 | 60 |
May 2023 33 | May 2023 | 33 |
How Other Brands Compare
Arcelik is ranked third for NPS among its competitors. Vestel and Siemens come in first and second, with Midea Group Company coming in at #4.
Arcelik |  Siemens |  Vestel |  Midea Group Company | |
| Global Ranking | #- | #499 | #- | #- |
| NPS | 34 | 37 | 100 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arcelik NPS vs. Competitors
Compared to its competitors, Arcelik's NPS is rated right above Midea Group Company, and is preceded by Siemens.
| COMPANY | NPS Score | |
|---|---|---|
| Vestel | 100 |
| Siemens | 37 |
| Arcelik | 34 |
| Midea Group Company | 25 |
 | Altus Group | 0 |
| Bosc | N/A |
| Stovekraft | N/A |
Arcelik Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Arcelik users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Arcelik Customer Loyalty vs. Competitors
Compared to its competitors, Arcelik's Customer Loyalty score is rated right above Siemens, and is preceded by Altus Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Altus Group | 100% |
| Arcelik | 83% |
| Siemens | 80% |
| Midea Group Company | 69% |
| Vestel | 68% |
| Bosc | N/A |
| Stovekraft | N/A |
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Arcelik Product Quality
3.1/5
Arcelik has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Arcelik Product Information
Arcelik’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.arcelik.com
- Company Size
- 10,000+ Employees
Arcelik Product Quality vs. Competitors
Compared to its competitors, Arcelik's Product Quality score is rated right above Bosc, and is preceded by Vestel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Altus Group | 4.5/5 |
| Midea Group Company | 4.2/5 |
| Siemens | 4/5 |
| Vestel | 4/5 |
| Arcelik | 3.1/5 |
| Bosc | N/A |
| Stovekraft | N/A |
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Arcelik Pricing
Arcelik ROI & Value For Money
4/5
Arcelik has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Arcelik Pricing vs. Competitors
Compared to its competitors, Arcelik's ROI score is rated right above Midea Group Company, and is preceded by Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
| Vestel | 4/5 |
| Siemens | 4/5 |
| Arcelik | 4/5 |
| Midea Group Company | 4/5 |
| Altus Group | 3.7/5 |
| Bosc | N/A |
| Stovekraft | N/A |
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Arcelik Customer Satisfaction (CSAT)
Arcelik Customer Satisfaction (CSAT) Score
67 / 100
Arcelik has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arcelik Customer Satisfaction vs. Competitors
Compared to its competitors, Arcelik's Customer Satisfaction score is rated right above Altus Group, and is preceded by Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vestel | 100% |
| Midea Group Company | 100% |
| Siemens | 78% |
| Arcelik | 67% |
| Altus Group | 50% |
| Bosc | 0% |
| Stovekraft | 0% |
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Arcelik Customer Service
4/5
Arcelik has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Arcelik's Customer Service
Address
Karaagac Caddesi No: 2-6, Istanbul, 34445 Solomon Islands
Website
www.arcelik.com
Phone Number
7
Arcelik Customer Service vs. Competitors
Compared to its competitors, Arcelik's Customer Service score is rated right above Midea Group Company, and is preceded by Vestel.
| COMPANY | Customer Service Score | |
|---|---|---|
| Siemens | 4/5 |
| Vestel | 4/5 |
| Arcelik | 4/5 |
| Midea Group Company | 3.9/5 |
| Altus Group | 3.5/5 |
| Bosc | N/A |
| Stovekraft | N/A |
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Consumer vs. Employees
Arcelik scored a 34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Arcelik would recommend the brand to a friend. ENPS measures how likely Arcelik employees would recommend working at Arcelik to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
