25
NPS
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Midea Group Company
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About Midea Group Company's Brand
Among its major competitors, Midea Group Company is ranked in 2nd place for NPS while Arcelik is 1st, and Samsung is 3rd.
Brand at a Glance
69%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Midea Group Company Ranking
- #2 / 4 of its competitors
Midea Group Company NPS
Midea Group Company's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Midea Group Company's customers would recommend using the product based on a scale of -100 to 100.
Midea Group Company Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Midea Group Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 25 | Dec 2023 | 25 |
Feb 2024 40 | Feb 2024 | 40 |
May 2024 34 | May 2024 | 34 |
Dec 2024 43 | Dec 2024 | 43 |
May 2025 25 | May 2025 | 25 |
How Other Brands Compare
Midea Group Company is ranked second for NPS among its competitors. Arcelik and Samsung come in first and third, with Electrolux coming in at #4.
Midea Group Company |  Samsung |  Electrolux |  Arcelik | |
| Global Ranking | #- | #103 | #312 | #- |
| NPS | 25 | 14 | -26 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $263.86B | $4.03B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Midea Group Company NPS vs. Competitors
Compared to its competitors, Midea Group Company's NPS is rated right above Samsung, and is preceded by Arcelik.
| COMPANY | NPS Score | |
|---|---|---|
| Arcelik | 34 |
| Midea Group Company | 25 |
| Samsung | 14 |
 | Daikin Industries | N/A |
 | Carrier Corporation | -14 |
| Electrolux | -26 |
Midea Group Company Customer Reviews
Out of the 2 Midea Group Company customer reviews 2 were positive and 0 were constructive. Midea Group Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Midea Group Company Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Midea Group Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Midea Group Company Customer Loyalty vs. Competitors
Compared to its competitors, Midea Group Company's Customer Loyalty score is rated right above Carrier Corporation, and is preceded by Samsung.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arcelik | 83% |
| Samsung | 82% |
| Midea Group Company | 69% |
| Carrier Corporation | 69% |
| Electrolux | 68% |
| Daikin Industries | N/A |
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Midea Group Company Product Quality
4.2/5
Midea Group Company has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Midea Group Company Product Information
Midea Group Company’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.midea.com
- Company Size
- 10,000+ Employees
Midea Group Company Product Quality vs. Competitors
Compared to its competitors, Midea Group Company's Product Quality score is rated right above Samsung.
| COMPANY | Product Quality Score | |
|---|---|---|
| Midea Group Company | 4.2/5 |
| Samsung | 3.6/5 |
| Arcelik | 3.1/5 |
| Carrier Corporation | 3/5 |
| Electrolux | 2.5/5 |
| Daikin Industries | N/A |
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Midea Group Company Pricing
Midea Group Company ROI & Value For Money
4/5
Midea Group Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Midea Group Company Pricing vs. Competitors
Compared to its competitors, Midea Group Company's ROI score is rated right above Samsung, and is preceded by Arcelik.
| COMPANY | Pricing Score | |
|---|---|---|
| Arcelik | 4/5 |
| Midea Group Company | 4/5 |
| Samsung | 3.5/5 |
| Carrier Corporation | 3.1/5 |
| Electrolux | 2.3/5 |
| Daikin Industries | N/A |
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Midea Group Company Customer Satisfaction (CSAT)
Midea Group Company Customer Satisfaction (CSAT) Score
100 / 100
Midea Group Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Midea Group Company Customer Satisfaction vs. Competitors
Compared to its competitors, Midea Group Company's Customer Satisfaction score is rated right above Samsung.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Midea Group Company | 100% |
| Samsung | 69% |
| Arcelik | 67% |
| Carrier Corporation | 50% |
| Electrolux | 35% |
| Daikin Industries | 0% |
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Midea Group Company Customer Service
3.9/5
Midea Group Company has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Midea Group Company's Customer Service
Address
No. 6 Midea Avenue, Foshan, 528311 British Indian Ocean
Website
www.midea.com
Phone Number
7
Midea Group Company Customer Service vs. Competitors
Compared to its competitors, Midea Group Company's Customer Service score is rated right above Samsung, and is preceded by Arcelik.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arcelik | 4/5 |
| Midea Group Company | 3.9/5 |
| Samsung | 3.5/5 |
| Carrier Corporation | 3.4/5 |
| Electrolux | 2.3/5 |
| Daikin Industries | N/A |
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Midea Group Company as an Employer
Consumer vs. Employees
Midea Group Company scored a 25 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Midea Group Company would recommend the brand to a friend. ENPS measures how likely Midea Group Company employees would recommend working at Midea Group Company to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
