-9
NPS
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Vestiaire Collective
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About Vestiaire Collective's Brand
Operator of an e-commerce platform designed for the resale of luxury clothing and accessories. The company's platform offers curated, verified and also ships pre-owned clothing and accessories, acting as an intermediary between buyers and sellers. Among its major competitors, Vestiaire Collective is ranked in 3rd place for NPS while Levi Strauss & Co. is 1st, and Matches Fashion is 2nd.
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Vestiaire Collective Ranking
- #3 / 4 of its competitors
Vestiaire Collective NPS
Vestiaire Collective's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether Vestiaire Collective's customers would recommend using the product based on a scale of -100 to 100.
Vestiaire Collective Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
Vestiaire Collective NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
May 2020 0 | May 2020 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -17 | May 2023 | -17 |
Nov 2023 -37 | Nov 2023 | -37 |
Jan 2024 -22 | Jan 2024 | -22 |
Feb 2024 -10 | Feb 2024 | -10 |
Sep 2024 -9 | Sep 2024 | -9 |
How Other Brands Compare
Vestiaire Collective is ranked third for NPS among its competitors. Levi Strauss & Co. and Matches Fashion come in first and second, with Modern Citizen coming in at #4.
Vestiaire Collective |  Levi Strauss & Co. |  Matches Fashion |  Modern Citizen | |
| Global Ranking | #- | #113 | #- | #- |
| NPS | -9 | 17 | 9 | - |
| Valuation Updated every 24 hours for public companies | - | $1.91B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vestiaire Collective NPS vs. Competitors
Compared to its competitors, Vestiaire Collective's NPS is rated right below Matches Fashion.
| COMPANY | NPS Score | |
|---|---|---|
| Levi Strauss & Co. | 17 |
| Matches Fashion | 9 |
| Vestiaire Collective | -9 |
Vestiaire Collective Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Vestiaire Collective users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vestiaire Collective Customer Loyalty vs. Competitors
Compared to its competitors, Vestiaire Collective's Customer Loyalty score is rated right below Levi Strauss & Co..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Matches Fashion | 83% |
| Levi Strauss & Co. | 74% |
| Vestiaire Collective | 66% |
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Vestiaire Collective Product Quality
3.2/5
Vestiaire Collective has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Vestiaire Collective Product Information
Vestiaire Collective’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.vestiairecollective.com
- Company Size
- 51-200 Employees
Vestiaire Collective Product Quality vs. Competitors
Compared to its competitors, Vestiaire Collective's Product Quality score is rated right below Levi Strauss & Co..
| COMPANY | Product Quality Score | |
|---|---|---|
| Matches Fashion | 4.1/5 |
| Levi Strauss & Co. | 4.1/5 |
| Vestiaire Collective | 3.2/5 |
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Vestiaire Collective Pricing
Vestiaire Collective ROI & Value For Money
3/5
Vestiaire Collective has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Vestiaire Collective Pricing vs. Competitors
Compared to its competitors, Vestiaire Collective's ROI score is rated right below Levi Strauss & Co..
| COMPANY | Pricing Score | |
|---|---|---|
| Matches Fashion | 4/5 |
| Levi Strauss & Co. | 3.9/5 |
| Vestiaire Collective | 3/5 |
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Vestiaire Collective Customer Satisfaction (CSAT)
Vestiaire Collective Customer Satisfaction (CSAT) Score
72 / 100
Vestiaire Collective has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vestiaire Collective Customer Satisfaction vs. Competitors
Compared to its competitors, Vestiaire Collective's Customer Satisfaction score is rated right below Levi Strauss & Co..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Matches Fashion | 100% |
| Levi Strauss & Co. | 78% |
| Vestiaire Collective | 72% |
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Vestiaire Collective Customer Service
3.1/5
Vestiaire Collective has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Vestiaire Collective's Customer Service
Address
75015 France
Website
www.vestiairecollective.com
Vestiaire Collective Customer Service vs. Competitors
Compared to its competitors, Vestiaire Collective's Customer Service score is rated right below Levi Strauss & Co..
| COMPANY | Customer Service Score | |
|---|---|---|
| Matches Fashion | 3.9/5 |
| Levi Strauss & Co. | 3.8/5 |
| Vestiaire Collective | 3.1/5 |
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Vestiaire Collective as an Employer
Consumer vs. Employees
Vestiaire Collective scored a -9 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Vestiaire Collective would recommend the brand to a friend. ENPS measures how likely Vestiaire Collective employees would recommend working at Vestiaire Collective to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
