60
NPS
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Virbela
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About Virbela's Brand
During doctoral research, Virbela founders discovered the key to high-performing remote teams: social and emotional connection. Virtual worlds create the deeply social spaces people miss when working from home, learning online, or attending virtual events. Since 2012, we've been engineering and designing immersive 3D environments that provide the presence and emotional connection of being together in person. Among its major competitors, Virbela is ranked in 1st place for NPS while Mozilla is 2nd, and Unity is 3rd.Their current market cap is $5.00B
Brand at a Glance
82%
Customer Loyalty
4.4/5
Product Quality
4.7/5
Pricing
4.9/5
Customer Service
Virbela Ranking
- #1 / 3 of its competitors
Virbela NPS
Virbela's Net Promoter Score (NPS) is a 60 with 60% Promoters, 40% Passives, and 0% Detractors. Net Promoter Score tracks whether Virbela's customers would recommend using the product based on a scale of -100 to 100.
Virbela Overall NPS
| 60% | Promoters |
|---|---|
| 40% | Passives |
| 0% | Detractors |
Virbela NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Sep 2021 75 | Sep 2021 | 75 |
Apr 2023 60 | Apr 2023 | 60 |
How Other Brands Compare
Virbela is ranked first for NPS among its competitors. Mozilla and Unity come in second and third. Among those competitors, it is the most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virbela Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Virbela users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Virbela Customer Loyalty vs. Competitors
Compared to its competitors, Virbela's Customer Loyalty score is rated right above Mozilla.
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Virbela Product Quality
4.4/5
Virbela has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Virbela Product Information
Virbela’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.virbela.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Virbela Product Quality vs. Competitors
Compared to its competitors, Virbela's Product Quality score is rated right above Mozilla.
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Virbela Pricing
Virbela ROI & Value For Money
4.7/5
Virbela has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Virbela Pricing vs. Competitors
Compared to its competitors, Virbela's ROI score is rated right above Mozilla.
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Virbela Customer Satisfaction (CSAT)
Virbela Customer Satisfaction (CSAT) Score
100 / 100
Virbela has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Virbela Customer Satisfaction vs. Competitors
Compared to its competitors, Virbela's Customer Satisfaction score is rated right above Mozilla.
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Virbela Customer Service
4.9/5
Virbela has an overall Customer Service score of 4.9 out of 5 stars rated by its users and customers.
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About Virbela's Customer Service
Address
2219 Rimland Dr suite 301, Bellingham, WA 98225
Website
https://www.virbela.com
Phone Number
1-866-562-4550
Virbela's Social Links
Virbela Customer Service vs. Competitors
Compared to its competitors, Virbela's Customer Service score is rated right above Mozilla.
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Virbela as an Employer
4.5/5
Virbela has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Virbela scored a 60 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Virbela would recommend the brand to a friend. ENPS measures how likely Virbela employees would recommend working at Virbela to a friend.
Net Promoter Score
60
NPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 71% | Promoters |
|---|---|
| 19% | Passive |
| 10% | Detractors |
