100
NPS
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Vivo Energy
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About Vivo Energy's Brand
Vivo Energy is the company behind the Shell brand in Africa and is jointly owned by Vitol, Helios Investment Partners and Shell. Among its major competitors, Vivo Energy is ranked in 1st place for NPS while Royal Dutch Shell is 2nd, and Vitol is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Vivo Energy Ranking
- #1 / 3 of its competitors
Vivo Energy NPS
Vivo Energy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Vivo Energy's customers would recommend using the product based on a scale of -100 to 100.
Vivo Energy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Vivo Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
How Other Brands Compare
Vivo Energy is ranked first for NPS among its competitors. Royal Dutch Shell and Vitol come in second and third.
Vivo Energy |  Royal Dutch Shell |  Vitol | |
| Global Ranking | #- | #496 | #- |
| NPS | 100 | 34 | 30 |
| Valuation Updated every 24 hours for public companies | - | $63.46B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vivo Energy NPS vs. Competitors
Compared to its competitors, Vivo Energy's NPS is rated right above Royal Dutch Shell.
| COMPANY | NPS Score | |
|---|---|---|
| Vivo Energy | 100 |
| Royal Dutch Shell | 34 |
| Vitol | 30 |
Vivo Energy Customer Reviews
Out of the 2 Vivo Energy customer reviews 2 were positive and 0 were constructive. Vivo Energy customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Vivo Energy Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Vivo Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vivo Energy Customer Loyalty vs. Competitors
Compared to its competitors, Vivo Energy's Customer Loyalty score is rated right above Royal Dutch Shell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vivo Energy | 83% |
| Royal Dutch Shell | 82% |
| Vitol | 76% |
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Vivo Energy Product Quality
4.1/5
Vivo Energy has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Vivo Energy Product Information
Vivo Energy’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.vivoenergy.com/
- Company Size
- 1,001-5,000 Employees
Vivo Energy Product Quality vs. Competitors
Compared to its competitors, Vivo Energy's Product Quality score is rated right above Royal Dutch Shell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vivo Energy | 4.1/5 |
| Royal Dutch Shell | 4.1/5 |
| Vitol | 3.6/5 |
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Vivo Energy Pricing
Vivo Energy ROI & Value For Money
4/5
Vivo Energy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Vivo Energy Pricing vs. Competitors
Compared to its competitors, Vivo Energy's ROI score is rated right above Royal Dutch Shell.
| COMPANY | Pricing Score | |
|---|---|---|
| Vivo Energy | 4/5 |
| Royal Dutch Shell | 4/5 |
| Vitol | 3.8/5 |
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Vivo Energy Customer Satisfaction (CSAT)
Vivo Energy Customer Satisfaction (CSAT) Score
100 / 100
Vivo Energy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vivo Energy Customer Satisfaction vs. Competitors
Compared to its competitors, Vivo Energy's Customer Satisfaction score is rated right above Royal Dutch Shell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vivo Energy | 100% |
| Royal Dutch Shell | 82% |
| Vitol | 73% |
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Vivo Energy Customer Service
4/5
Vivo Energy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Vivo Energy's Customer Service
Website
http://www.vivoenergy.com/
Vivo Energy Customer Service vs. Competitors
Compared to its competitors, Vivo Energy's Customer Service score is rated right above Vitol, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Service Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| Vivo Energy | 4/5 |
| Vitol | 3.9/5 |
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Consumer vs. Employees
Vivo Energy scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Vivo Energy would recommend the brand to a friend. ENPS measures how likely Vivo Energy employees would recommend working at Vivo Energy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
