-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Vkontakte
Marketing or Exec? Claim Your Free Account
About Vkontakte's Brand
VK.com is a Russia-based social network focused on mobile apps for all platforms. Among its major competitors, Vkontakte is ranked in 3rd place for NPS while Yandex is 1st, and Meta is 2nd.
Brand at a Glance
2.5/5
Product Quality
Vkontakte Ranking
- #3 / 4 of its competitors
Vkontakte NPS
Vkontakte's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Vkontakte's customers would recommend using the product based on a scale of -100 to 100.
Vkontakte Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Vkontakte NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
How Other Brands Compare
Vkontakte is ranked third for NPS among its competitors. Yandex and Meta come in first and second, with AirXP coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vkontakte Product Quality
2.5/5
Vkontakte has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vkontakte's overall Product Quality score rated by its users and customers.
Vkontakte Product Information
Vkontakte’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.vk.com
Industry
Tech
Media
Mobile App
SaaS
Social
Sports & Entertainment
Vkontakte Product Quality vs. Competitors
Compared to its competitors, Vkontakte's Product Quality score is rated right above hi5, and is preceded by Meta.
Unlock Vkontakte Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vkontakte Product Quality vs. Competitors data and gain insights into your customers today.
Vkontakte Customer Satisfaction (CSAT)
Vkontakte Customer Satisfaction (CSAT) Score
100 / 100
Vkontakte has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vkontakte Customer Satisfaction vs. Competitors
Compared to its competitors, Vkontakte's Customer Satisfaction score is rated right above Yandex.
Unlock Vkontakte Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vkontakte Customer Satisfaction vs. Competitors data and gain insights into your customers today.
