Vrbo NPS & Customer Reviews

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Vrbo

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Vrbo

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About Vrbo's Brand

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. Among its major competitors, Vrbo is ranked in 5th place for NPS while Airbnb is 1st, and Tripadvisor is 2nd.Their current market cap is $24.35B

Brand at a Glance

63%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Vrbo Ranking

^#4 / 4 of its competitors

Vrbo NPS

Vrbo's Net Promoter Score (NPS) is a -88 with 5% Promoters, 2% Passives, and 93% Detractors. Net Promoter Score tracks whether Vrbo's customers would recommend using the product based on a scale of -100 to 100.

Vrbo Overall NPS

-88

NPS

5%	Promoters
2%	Passives
93%	Detractors

Vrbo NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -87	Feb 2025	-87
Mar 2025 -87	Mar 2025	-87
Apr 2025 -87	Apr 2025	-87
May 2025 -87	May 2025	-87
Jun 2025 -87	Jun 2025	-87
Jul 2025 -87	Jul 2025	-87
Aug 2025 -87	Aug 2025	-87
Sep 2025 -89	Sep 2025	-89
Oct 2025 -89	Oct 2025	-89
Nov 2025 -89	Nov 2025	-89
Dec 2025 -89	Dec 2025	-89
Jan 2026 -89	Jan 2026	-89

How Other Brands Compare

Vrbo is ranked #4 for NPS among its competitors. Airbnb and Tripadvisor come in first and second, with Booking.com coming in at third. Among those competitors, it is the second most valued company behind Booking.com.

	Vrbo	Airbnb	Tripadvisor	Booking.com
Global Ranking	#-	#78	#369	#588
NPS	-88	24	21	-1
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$24.35B	$18.00B	$4.86B	$97.57B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vrbo NPS by Gender

Female customers rated Vrbo's NPS 2 points higher than Male customers.

Male

-96

Vrbo's NPS was rated -96 by Male customers on Comparably.

Promoters

Passives

97%

Detractors

Female

-94

Vrbo's NPS was rated -94 by Female customers on Comparably.

Promoters

Passives

96%

Detractors

Vrbo NPS by Ethnicity

Vrbo's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -96	Caucasian	-96
Hispanic or Latino -100	Hispanic or Latino	-100
African American/Black -91	African American/Black	-91
Asian or Pacific Islander -70	Asian or Pacific Islander	-70
Native American -100	Native American	-100
Other -97	Other	-97

Vrbo NPS by Age

Vrbo's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

13%

80%

26-30

100%

31-35

97%

36-40

95%

41-45

94%

46-50

94%

51-55

96%

56-60

99%

61-65

100%

66+

96%

Vrbo NPS by Usage

Vrbo's NPS was rated the highest by customers who have used Vrbo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -97	Less than 1 Year	-97
1 to 2 Years -91	1 to 2 Years	-91
2 to 5 Years -94	2 to 5 Years	-94
5 to 10 Years -95	5 to 10 Years	-95
Over 10 Years -94	Over 10 Years	-94

Vrbo NPS vs. Competitors

Compared to its competitors, Vrbo's NPS is rated right below Booking.com.

COMPANY		NPS Score
	Airbnb	24
	Tripadvisor	21
	Expedia Group	5
	Booking.com	-1
	Vrbo	-88

Vrbo Customer Reviews

Out of the 186 Vrbo customer reviews 6 were positive and 180 were constructive. Vrbo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Vrbo Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Vrbo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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63%

37%

Vrbo Customer Loyalty Score by Gender

Female customers rated Vrbo's Customer Loyalty score 2% higher than Male customers.

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Male

63%

Yes

Female

65%

Yes

Vrbo Customer Loyalty Score by Ethnicity

Vrbo's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Vrbo Customer Loyalty Score by Age

Vrbo's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 40%	18-25	40%
26-30 42%	26-30	42%
31-35 54%	31-35	54%
36-40 43%	36-40	43%
41-45 70%	41-45	70%
46-50 66%	46-50	66%
51-55 63%	51-55	63%
56-60 72%	56-60	72%
61-65 70%	61-65	70%
66+ 66%	66+	66%

Vrbo Customer Loyalty Score by Usage

Vrbo's Customer Loyalty score was rated the highest by customers who have used Vrbo's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	37%
1 to 2 Years	48%
2 to 5 Years	76%
5 to 10 Years	72%
Over 10 Years	82%

Vrbo Customer Loyalty Score by Industry

Vrbo's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Commercial Real Estate industry customers.

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Tech	56%
Accounting	66%
Aerospace and Aviation	61%
Fashion and Beauty	100%
Architecture and Planning	44%
Arts and Entertainment	69%
Banking and Financial Services	55%
Biotech and Pharmaceuticals	82%
Business and Consumer Services	61%
Commercial Real Estate	28%
Construction	82%
Consulting	94%
Consumer Goods	64%
Consumer Services	49%
Education	61%
Environmental Services	70%
Events Services	70%
Facilities Services	70%
Government and Public Policy	36%
Healthcare, Hospitals and Medicine	68%
Hospitality	70%
Insurance	40%
Legal	55%
Travel and Hospitality	66%
Logistics and Supply Chain	55%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	78%
Media and Entertainment	66%
Military and Defense	85%
Non-Profit	67%
Energy and Manufacturing	66%
Professional Services	78%
Public Relations and Communications	70%
Public Safety	100%
Real Estate	79%
Restaurants	40%
Retail	70%
Telecommunications	78%
Transportation	78%
Utilities	55%

Vrbo Customer Loyalty vs. Competitors

Compared to its competitors, Vrbo's Customer Loyalty score is rated right below Booking.com.

COMPANY		Customer Loyalty Score
	Airbnb	76%
	Expedia Group	71%
	Tripadvisor	69%
	Booking.com	68%
	Vrbo	63%

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Vrbo Product Quality

1.5/5

Vrbo has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Vrbo Product Information

Vrbo’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Vrbo's product the highest. Reviewers from the Tech industry rated Vrbo the lowest at 1.5.

Website: http://www.vrbo.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Ecommerce and Marketplaces

Marketplaces

Mobile App

Travel

Quick Insights into Vrbo Product Quality

Vrbo's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Utilities industry.

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Ranked Vrbo Product Quality the Highest

Fashion and Beauty	2
1 to 2 Years	1.5
18-25	1.5

Ranked Vrbo Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Vrbo Product Quality Score by Gender

Vrbo's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Vrbo Product Quality Score by Ethnicity

Vrbo's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Vrbo Product Quality Score by Age

Vrbo's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Vrbo Product Quality Score by Usage

Vrbo's Product Quality score was rated 1.5 stars by customers who have used Vrbo's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Vrbo Product Quality Score by Industry

Vrbo's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	2
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Commercial Real Estate	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Events Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Public Safety	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Telecommunications	1.5
Transportation	1.9
Utilities	1.5

Vrbo Product Quality vs. Competitors

Compared to its competitors, Vrbo's Product Quality score is rated right below Booking.com.

COMPANY		Product Quality Score
	Tripadvisor	4/5
	Airbnb	3.7/5
	Expedia Group	3.2/5
	Booking.com	3.1/5
	Vrbo	1.5/5

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Vrbo Pricing

Vrbo ROI & Value For Money

1.5/5

Vrbo has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Vrbo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Accounting industry think that they had the lowest ROI from Vrbo.

Quick Insights into Vrbo ROI

Vrbo's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Utilities industry.

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Ranked Vrbo ROI the Highest

Fashion and Beauty	2
Native American	1.6
1 to 2 Years	1.5

Ranked Vrbo ROI the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Vrbo ROI Score by Gender

Vrbo's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Vrbo ROI Score by Ethnicity

Vrbo's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.6	Native American	1.6
Other 1.5	Other	1.5

Vrbo ROI Score by Age

Vrbo's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Vrbo ROI Score by Usage

Vrbo's ROI score was rated 1.5 stars by customers who have used Vrbo's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Vrbo ROI Score by Industry

Vrbo's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	2
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Commercial Real Estate	1.6
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Events Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Public Safety	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.9
Telecommunications	1.9
Transportation	1.6
Utilities	1.5

Vrbo Pricing vs. Competitors

Compared to its competitors, Vrbo's ROI score is rated right below Booking.com.

COMPANY		Pricing Score
	Tripadvisor	3.8/5
	Airbnb	3.5/5
	Expedia Group	3.1/5
	Booking.com	3/5
	Vrbo	1.5/5

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Vrbo Customer Satisfaction (CSAT)

Vrbo Customer Satisfaction (CSAT) Score

9 / 100

Vrbo has an overall Customer Satisfaction score of 9 rated by its users and customers.

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Very Satisfied	6%
Satisfied	3%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	11%
Very Dissatisfied	78%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

78%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Vrbo Customer Satisfaction

Vrbo's Customer Satisfaction score was rated highest by customers from the Military and Defense industry, and rated lowest by customers from the Utilities industry.

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Ranked Vrbo Customer Satisfaction the Highest

Military and Defense	25%
Asian or Pacific Islander	12%
18-25	10%

Ranked Vrbo Customer Satisfaction the Lowest

Less than 1 Year	2%
Native American	0%
Utilities	0%

Vrbo Customer Satisfaction Score by Gender

Vrbo's Customer Satisfaction score was rated 5 by both Female and Male customers on Comparably.

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5 / 100

Male

	Very Satisfied	3%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	12%
	Very Dissatisfied	82%

5 / 100

Female

	Very Satisfied	3%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	11%
	Very Dissatisfied	82%

Vrbo Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Vrbo's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.

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5 / 100

Very Satisfied	3%
Satisfied	2%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	12%
Very Dissatisfied	81%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

81%

CSAT according to Hispanic or Latino

Vrbo's Customer Satisfaction (CSAT) score was rated 8% according to Hispanic or Latino users and customers.

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8 / 100

Very Satisfied	8%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	22%
Very Dissatisfied	70%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

22%

Very Dissatisfied

70%

CSAT according to African American/Black

Vrbo's Customer Satisfaction (CSAT) score was rated 9% according to African American/Black users and customers.

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9 / 100

Very Satisfied	6%
Satisfied	3%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	0%
Very Dissatisfied	88%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

88%

CSAT according to Asian or Pacific Islander

Vrbo's Customer Satisfaction (CSAT) score was rated 12% according to Asian or Pacific Islander users and customers.

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12 / 100

Very Satisfied	0%
Satisfied	12%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	75%

Very Satisfied

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

75%

CSAT according to Native American

Vrbo's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	43%
Very Dissatisfied	57%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

43%

Very Dissatisfied

57%

CSAT according to Other

Vrbo's Customer Satisfaction (CSAT) score was rated 4% according to Other users and customers.

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4 / 100

Very Satisfied	3%
Satisfied	1%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	10%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

85%

Vrbo Customer Satisfaction Score by Age

Vrbo's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

10%

26-30

31-35

36-40

41-45

46-50

51-55

56-60

61-65

66+

Vrbo Customer Satisfaction Score by Usage

Vrbo's Customer Satisfaction score was rated the highest by customers who have used Vrbo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2
1 to 2 Years	8
2 to 5 Years	5
5 to 10 Years	6
Over 10 Years	7

Vrbo Customer Satisfaction Score by Industry

Vrbo's Customer Satisfaction score was rated the highest by Military and Defense industry customers, and the lowest by Utilities industry customers.

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{
	"title": "Vrbo Customer Satisfaction Score by Industry",
	"text": "Vrbo's Customer Satisfaction score was rated the highest by Military and Defense industry customers, and the lowest by Utilities industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Vrbo's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Vrbo's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Vrbo's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 3,
			"stars": 0,
			"csatScore": 3,
			"text": "Vrbo's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 3
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Commercial Real Estate",
			"groupId": 508,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Commercial Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Vrbo's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Vrbo's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 2,
			"stars": 0,
			"csatScore": 2,
			"text": "Vrbo's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 2
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Facilities Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Vrbo's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Vrbo's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Vrbo's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Vrbo's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Vrbo's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Vrbo's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 25
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "Vrbo's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Vrbo's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "Vrbo's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vrbo's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	6
Accounting	13
Aerospace and Aviation	0
Architecture and Planning	13
Arts and Entertainment	0
Banking and Financial Services	3
Business and Consumer Services	0
Commercial Real Estate	0
Construction	7
Consulting	12
Consumer Goods	0
Consumer Services	0
Education	2
Environmental Services	0
Facilities Services	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	4
Hospitality	0
Insurance	0
Legal	0
Travel and Hospitality	14
Logistics and Supply Chain	17
Manufacturing and Machinery	0
Marketing, Advertising and Research	12
Media and Entertainment	14
Military and Defense	25
Non-Profit	0
Energy and Manufacturing	0
Professional Services	9
Public Relations and Communications	0
Public Safety	0
Real Estate	14
Restaurants	0
Retail	9
Telecommunications	0
Transportation	0
Utilities	0

Vrbo Customer Satisfaction vs. Competitors

Compared to its competitors, Vrbo's Customer Satisfaction score is rated right below Booking.com.

COMPANY		Customer Satisfaction (CSAT) Score
	Tripadvisor	78%
	Airbnb	72%
	Expedia Group	55%
	Booking.com	54%
	Vrbo	9%

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Vrbo Customer Service

1.5/5

Vrbo has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Vrbo's Customer Service

Address

11800 Domain Blvd. Ste. 300, Austin, TX 78759

Website

http://www.vrbo.com

Phone Number

1-512-684-1100

Vrbo's Social Links

Quick Insights into Vrbo Customer Service

Vrbo's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.

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Ranked Vrbo Customer Service the Highest

18-25	1.7
Fashion and Beauty	1.6
1 to 2 Years	1.5

Ranked Vrbo Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Vrbo Customer Service Score by Gender

Vrbo's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Vrbo Customer Service Score by Ethnicity

Vrbo's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Vrbo Customer Service Score by Age

Vrbo's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.7	18-25	1.7
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Vrbo Customer Service Score by Usage

Vrbo's Customer Service score was rated 1.5 stars by customers who have used Vrbo's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Vrbo Customer Service Score by Industry

Vrbo's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.6
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Commercial Real Estate	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Events Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Public Safety	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	1.5

Vrbo Customer Service vs. Competitors

Compared to its competitors, Vrbo's Customer Service score is rated right below Booking.com.

COMPANY		Customer Service Score
	Tripadvisor	3.7/5
	Airbnb	3.5/5
	Expedia Group	3.1/5
	Booking.com	2.9/5
	Vrbo	1.5/5

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Vrbo as an Employer

3.8/5

Vrbo has a 3.8/5 stars for its overall company culture rated by their employees

top

40%

CEO of Vrbo

Jeff Hurst

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vrbo scored a -88 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Vrbo would recommend the brand to a friend. ENPS measures how likely Vrbo employees would recommend working at Vrbo to a friend.

Net Promoter Score

-88

NPS Score

5%	Promoters
2%	Passive
93%	Detractors

Employee Net Promoter Score

eNPS Score

37%	Promoters
26%	Passive
37%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail