-100
NPS
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W. Newell & Co
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About W. Newell & Co's Brand
W. Newell & Co., LLC distributes fresh produce to retailers in the United States. Among its major competitors, W. Newell & Co is ranked in 3rd place for NPS while The Kraft Heinz Company is 1st, and SUPERVALU is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
3/5
Customer Service
W. Newell & Co Ranking
- #3 / 4 of its competitors
W. Newell & Co NPS
W. Newell & Co's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether W. Newell & Co's customers would recommend using the product based on a scale of -100 to 100.
W. Newell & Co Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
W. Newell & Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
How Other Brands Compare
W. Newell & Co is ranked third for NPS among its competitors. The Kraft Heinz Company and SUPERVALU come in first and second, with COOLS coming in at #4.
W. Newell & Co |  The Kraft Heinz Company |  SUPERVALU |  COOLS | |
| Global Ranking | #- | #203 | #- | #- |
| NPS | -100 | 13 | -6 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $48.93B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
W. Newell & Co NPS vs. Competitors
Compared to its competitors, W. Newell & Co's NPS is rated right below SUPERVALU.
| COMPANY | NPS Score | |
|---|---|---|
| The Kraft Heinz Company | 13 |
| SUPERVALU | -6 |
| W. Newell & Co | -100 |
W. Newell & Co Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of W. Newell & Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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W. Newell & Co Customer Loyalty vs. Competitors
Compared to its competitors, W. Newell & Co's Customer Loyalty score is rated right above SUPERVALU.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| W. Newell & Co | 100% |
| SUPERVALU | 75% |
| The Kraft Heinz Company | 74% |
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W. Newell & Co Product Quality
1.5/5
W. Newell & Co has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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W. Newell & Co Product Information
W. Newell & Co’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.wnewell.com/
- Company Size
- 1-10 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
W. Newell & Co Product Quality vs. Competitors
Compared to its competitors, W. Newell & Co's Product Quality score is rated right below SUPERVALU.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Kraft Heinz Company | 3.8/5 |
| SUPERVALU | 3/5 |
| W. Newell & Co | 1.5/5 |
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W. Newell & Co Pricing
W. Newell & Co ROI & Value For Money
1.5/5
W. Newell & Co has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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W. Newell & Co Pricing vs. Competitors
Compared to its competitors, W. Newell & Co's ROI score is rated right below SUPERVALU.
| COMPANY | Pricing Score | |
|---|---|---|
| The Kraft Heinz Company | 3.6/5 |
| SUPERVALU | 2.9/5 |
| W. Newell & Co | 1.5/5 |
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W. Newell & Co Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
W. Newell & Co Customer Satisfaction vs. Competitors
Compared to its competitors, W. Newell & Co's Customer Satisfaction score is rated right below SUPERVALU.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Kraft Heinz Company | 74% |
| SUPERVALU | 64% |
| W. Newell & Co | 0% |
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W. Newell & Co Customer Service
3/5
W. Newell & Co has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About W. Newell & Co's Customer Service
Address
P.O. Box 9028, Champaign, IL 61826
Website
http://www.wnewell.com/
W. Newell & Co Customer Service vs. Competitors
Compared to its competitors, W. Newell & Co's Customer Service score is rated right below SUPERVALU.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Kraft Heinz Company | 3.6/5 |
| SUPERVALU | 3.1/5 |
| W. Newell & Co | 3/5 |
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W. Newell & Co as an Employer
3.5/5
W. Newell & Co has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
W. Newell & Co scored a -100 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of W. Newell & Co would recommend the brand to a friend. ENPS measures how likely W. Newell & Co employees would recommend working at W. Newell & Co to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 40% | Promoters |
|---|---|
| 23% | Passive |
| 37% | Detractors |
