100
NPS
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Wallet Factory
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About Wallet Factory's Brand
A FinTech provider of digital finance services and enterprise-grade platforms. Wallet Factory enables financial businesses of any size with access to digital opportunities, like market-ready eWallets, payment solutions, card tokenization services, customer loyalty programs, and more. Delivering our software solutions to banks, wallet operators, telecoms and large retailers, Wallet Factory now takes pride in launching over 25 revenue-generating projects in 12 countries across 5 continents, with over 4.5M of end customers worldwide. Among its major competitors, Wallet Factory is ranked in 1st place for NPS while Reply.io is 2nd, and Stripe is 3rd.
Brand at a Glance
5/5
Product Quality
Wallet Factory Ranking
- #1 / 3 of its competitors
Wallet Factory NPS
Wallet Factory's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Wallet Factory's customers would recommend using the product based on a scale of -100 to 100.
Wallet Factory Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Wallet Factory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 100 | Dec 2024 | 100 |
How Other Brands Compare
Wallet Factory is ranked first for NPS among its competitors. Reply.io and Stripe come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wallet Factory NPS vs. Competitors
Compared to its competitors, Wallet Factory's NPS is rated right above Reply.io.
| COMPANY | NPS Score | |
|---|---|---|
| Wallet Factory | 100 |
 | Reply.io | 81 |
 | Stripe | 26 |
Wallet Factory Product Quality
5/5
Wallet Factory has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Wallet Factory Product Information
Wallet Factory’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://walletfactory.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
SaaS
Wallet Factory Product Quality vs. Competitors
Compared to its competitors, Wallet Factory's Product Quality score is rated right above Reply.io.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wallet Factory | 5/5 |
| Reply.io | 4.4/5 |
| Stripe | 3.8/5 |
Unlock Wallet Factory Product Quality vs. Competitors Data
VS
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Wallet Factory Customer Satisfaction (CSAT)
Wallet Factory Customer Satisfaction (CSAT) Score
100 / 100
Wallet Factory has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wallet Factory Customer Satisfaction vs. Competitors
Compared to its competitors, Wallet Factory's Customer Satisfaction score is rated right above Stripe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wallet Factory | 100% |
| Stripe | 68% |
| Reply.io | 0% |
Unlock Wallet Factory Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wallet Factory Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Wallet Factory as an Employer
4.7/5
Wallet Factory has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wallet Factory scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Wallet Factory would recommend the brand to a friend. ENPS measures how likely Wallet Factory employees would recommend working at Wallet Factory to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
