100
NPS
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Webscale
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About Webscale's Brand
Webscale provides complete control for web applications: predictive auto scaling, single screen monitoring, self-healing and multi-cloud. Among its major competitors, Webscale is ranked in 1st place for NPS while Cloudflare is 2nd, and ScienceLogic is 3rd.Their current valuation is $100.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Webscale Ranking
- #1 / 4 of its competitors
Webscale NPS
Webscale's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Webscale's customers would recommend using the product based on a scale of -100 to 100.
Webscale Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Webscale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
How Other Brands Compare
Webscale is ranked first for NPS among its competitors. Cloudflare and ScienceLogic come in second and third, with Instart coming in at #4. Among those competitors, it is the lowest valued company behind Cloudflare.
Webscale |  Cloudflare |  Instart |  ScienceLogic | |
| Global Ranking | #- | #869 | #- | #- |
| NPS | 100 | 37 | - | 35 |
| Valuation Updated every 24 hours for public companies | $100.00M | $25.25B | $350.00M | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Webscale NPS vs. Competitors
Compared to its competitors, Webscale's NPS is rated right above Cloudflare.
| COMPANY | NPS Score | |
|---|---|---|
| Webscale | 100 |
| Cloudflare | 37 |
| ScienceLogic | 35 |
| Instart | N/A |
 | Enzu | N/A |
 | Numecent | N/A |
Webscale Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Webscale users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Webscale Customer Loyalty vs. Competitors
Compared to its competitors, Webscale's Customer Loyalty score is rated right above ScienceLogic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Webscale | 100% |
| ScienceLogic | 92% |
| Cloudflare | 77% |
| Instart | N/A |
| Enzu | N/A |
| Numecent | N/A |
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VS
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Webscale Product Quality
5/5
Webscale has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Webscale Product Information
Webscale’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Hardware and Devices
SaaS
Webscale Product Quality vs. Competitors
Compared to its competitors, Webscale's Product Quality score is rated right above Cloudflare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Webscale | 5/5 |
| Cloudflare | 4/5 |
| ScienceLogic | 3.9/5 |
| Instart | N/A |
| Enzu | N/A |
| Numecent | N/A |
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VS
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Webscale Pricing
Webscale ROI & Value For Money
5/5
Webscale has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Webscale Pricing vs. Competitors
Compared to its competitors, Webscale's ROI score is rated right above ScienceLogic.
| COMPANY | Pricing Score | |
|---|---|---|
| Webscale | 5/5 |
| ScienceLogic | 4/5 |
| Cloudflare | 4/5 |
| Instart | N/A |
| Enzu | N/A |
| Numecent | N/A |
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VS
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Webscale Customer Satisfaction (CSAT)
Webscale Customer Satisfaction (CSAT) Score
100 / 100
Webscale has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Webscale Customer Satisfaction vs. Competitors
Compared to its competitors, Webscale's Customer Satisfaction score is rated right above ScienceLogic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Webscale | 100% |
| ScienceLogic | 92% |
| Cloudflare | 67% |
| Instart | 0% |
| Enzu | 0% |
| Numecent | 0% |
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Webscale Customer Service
5/5
Webscale has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Webscale's Customer Service
Address
201 Ravendale Drive, Mountain View, CA 94043
Website
http://www.webscalenetworks.com
Phone Number
(650)525-4433
Webscale Customer Service vs. Competitors
Compared to its competitors, Webscale's Customer Service score is rated right above ScienceLogic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Webscale | 5/5 |
| ScienceLogic | 4/5 |
| Cloudflare | 3.8/5 |
| Instart | N/A |
| Enzu | N/A |
| Numecent | N/A |
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Webscale as an Employer
4.2/5
Webscale has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Webscale scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Webscale would recommend the brand to a friend. ENPS measures how likely Webscale employees would recommend working at Webscale to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
