100
NPS
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WeeCare
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About WeeCare's Brand
WeeCare is the largest network of childcare providers in the United States. Our employer-sponsored childcare benefit program allows working families to have access to affordable, high-quality childcare. WeeCare’s Childcare Benefits result in decreased employee absenteeism, reduced job turnover, and increased job satisfaction. Among its major competitors, WeeCare is ranked in 1st place for NPS while Bright Horizons Family Solutions is 2nd, and Care.com is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
WeeCare Ranking
- #1 / 3 of its competitors
WeeCare NPS
WeeCare's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether WeeCare's customers would recommend using the product based on a scale of -100 to 100.
WeeCare Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
WeeCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
How Other Brands Compare
WeeCare is ranked first for NPS among its competitors. Bright Horizons Family Solutions and Care.com come in second and third.
WeeCare |  Care.com |  Bright Horizons Family Solutions | |
| Global Ranking | #- | #410 | #- |
| NPS | 100 | -18 | -8 |
| Valuation Updated every 24 hours for public companies | - | $496.92M | $10.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WeeCare NPS vs. Competitors
Compared to its competitors, WeeCare's NPS is rated right above Bright Horizons Family Solutions.
| COMPANY | NPS Score | |
|---|---|---|
| WeeCare | 100 |
| Bright Horizons Family Solutions | -8 |
| Care.com | -18 |
WeeCare Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WeeCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WeeCare Customer Loyalty vs. Competitors
Compared to its competitors, WeeCare's Customer Loyalty score is rated right above Care.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WeeCare | 100% |
| Care.com | 65% |
| Bright Horizons Family Solutions | 50% |
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WeeCare Product Quality
5/5
WeeCare has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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WeeCare Product Information
WeeCare’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://weecare.co/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Education
Marketplaces
WeeCare Product Quality vs. Competitors
Compared to its competitors, WeeCare's Product Quality score is rated right above Bright Horizons Family Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| WeeCare | 5/5 |
| Bright Horizons Family Solutions | 3/5 |
| Care.com | 2.5/5 |
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WeeCare Pricing
WeeCare ROI & Value For Money
5/5
WeeCare has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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WeeCare Pricing vs. Competitors
Compared to its competitors, WeeCare's ROI score is rated right above Bright Horizons Family Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| WeeCare | 5/5 |
| Bright Horizons Family Solutions | 2.7/5 |
| Care.com | 2.3/5 |
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WeeCare Customer Satisfaction (CSAT)
WeeCare Customer Satisfaction (CSAT) Score
100 / 100
WeeCare has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WeeCare Customer Satisfaction vs. Competitors
Compared to its competitors, WeeCare's Customer Satisfaction score is rated right above Bright Horizons Family Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WeeCare | 100% |
| Bright Horizons Family Solutions | 52% |
| Care.com | 38% |
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WeeCare Customer Service
5/5
WeeCare has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About WeeCare's Customer Service
Address
N/A - Remote, Los Angeles, CA 90292
Website
https://weecare.co/
WeeCare's Social Links
WeeCare Customer Service vs. Competitors
Compared to its competitors, WeeCare's Customer Service score is rated right above Bright Horizons Family Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| WeeCare | 5/5 |
| Bright Horizons Family Solutions | 2.8/5 |
| Care.com | 2.4/5 |
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WeeCare as an Employer
4.7/5
WeeCare has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WeeCare scored a 100 for Net Promoter Score and a 95 for Employee Net Promoter Score. NPS gauges how likely a customer of WeeCare would recommend the brand to a friend. ENPS measures how likely WeeCare employees would recommend working at WeeCare to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
95
eNPS Score
| 95% | Promoters |
|---|---|
| 5% | Passive |
| 0% | Detractors |
