-37
NPS
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WellMed Medical Management
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About WellMed Medical Management's Brand
WellMed is a group of contracted physicians providing health care to people. Among its major competitors, WellMed Medical Management is ranked in 2nd place for NPS while Humana is 1st, and WellCare is 3rd.
Brand at a Glance
70%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
WellMed Medical Management Ranking
- #2 / 4 of its competitors
WellMed Medical Management NPS
WellMed Medical Management's Net Promoter Score (NPS) is a -37 with 30% Promoters, 3% Passives, and 67% Detractors. Net Promoter Score tracks whether WellMed Medical Management's customers would recommend using the product based on a scale of -100 to 100.
WellMed Medical Management Overall NPS
| 30% | Promoters |
|---|---|
| 3% | Passives |
| 67% | Detractors |
WellMed Medical Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -36 | Mar 2024 | -36 |
Apr 2024 -38 | Apr 2024 | -38 |
May 2024 -36 | May 2024 | -36 |
Jul 2024 -34 | Jul 2024 | -34 |
Aug 2024 -36 | Aug 2024 | -36 |
Nov 2024 -36 | Nov 2024 | -36 |
Dec 2024 -40 | Dec 2024 | -40 |
Feb 2025 -40 | Feb 2025 | -40 |
Mar 2025 -42 | Mar 2025 | -42 |
Apr 2025 -43 | Apr 2025 | -43 |
Jul 2025 -41 | Jul 2025 | -41 |
Nov 2025 -37 | Nov 2025 | -37 |
How Other Brands Compare
WellMed Medical Management is ranked second for NPS among its competitors. Humana and WellCare come in first and third, with AETEA coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WellMed Medical Management NPS by Gender
Female customers rated WellMed Medical Management's NPS 15 points higher than Male customers.
Male
-53
WellMed Medical Management's NPS was rated -53 by Male customers on Comparably.
20%
Promoters
7%
Passives
73%
Detractors
Female
-38
WellMed Medical Management's NPS was rated -38 by Female customers on Comparably.
29%
Promoters
4%
Passives
67%
Detractors
WellMed Medical Management NPS by Ethnicity
WellMed Medical Management's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Other -50 | Other | -50 |
WellMed Medical Management NPS by Age
WellMed Medical Management's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
WellMed Medical Management NPS by Usage
WellMed Medical Management's NPS was rated the highest by customers who have used WellMed Medical Management's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -8 | 1 to 2 Years | -8 |
2 to 5 Years -24 | 2 to 5 Years | -24 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -60 | Over 10 Years | -60 |
WellMed Medical Management NPS vs. Competitors
Compared to its competitors, WellMed Medical Management's NPS is rated right above WellCare, and is preceded by AETEA.
| COMPANY | NPS Score | |
|---|---|---|
 | Humana | 2 |
 | AETEA | N/A |
| WellMed Medical Management | -37 |
 | WellCare | -55 |
WellMed Medical Management Customer Reviews
Out of the 6 WellMed Medical Management customer reviews 2 were positive and 4 were constructive. WellMed Medical Management customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
WellMed Medical Management Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of WellMed Medical Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WellMed Medical Management Customer Loyalty Score by Gender
Male customers rated WellMed Medical Management's Customer Loyalty score 3% higher than Female customers.
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Male
76%
Yes
Female
73%
Yes
WellMed Medical Management Customer Loyalty Score by Ethnicity
WellMed Medical Management's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
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65
out of 100
Caucasian
100
out of 100
Hispanic or Latino
66
out of 100
Other
WellMed Medical Management Customer Loyalty Score by Age
WellMed Medical Management's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
66+ 63% | 66+ | 63% |
WellMed Medical Management Customer Loyalty Score by Usage
WellMed Medical Management's Customer Loyalty score was rated the highest by customers who have used WellMed Medical Management's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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WellMed Medical Management Customer Loyalty Score by Industry
WellMed Medical Management's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
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WellMed Medical Management Customer Loyalty vs. Competitors
Compared to its competitors, WellMed Medical Management's Customer Loyalty score is rated right above WellCare, and is preceded by Humana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| WellMed Medical Management | 70% |
| WellCare | 60% |
| AETEA | N/A |
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WellMed Medical Management Product Quality
2.3/5
WellMed Medical Management has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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WellMed Medical Management Product Information
WellMed Medical Management’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated WellMed Medical Management's product the highest. Reviewers from the Hospitality industry rated WellMed Medical Management the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into WellMed Medical Management Product Quality
WellMed Medical Management's Product Quality score was rated highest by customers who have used WellMed Medical Management's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked WellMed Medical Management Product Quality the Highest
Ranked WellMed Medical Management Product Quality the Lowest
WellMed Medical Management Product Quality Score by Gender
Female customers rated WellMed Medical Management's Product Quality score 1.1 stars higher than Male customers.
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Male
1.5/5
Female
2.6/5
WellMed Medical Management Product Quality Score by Ethnicity
WellMed Medical Management's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Other 2.5 | Other | 2.5 |
WellMed Medical Management Product Quality Score by Age
WellMed Medical Management's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
WellMed Medical Management Product Quality Score by Usage
WellMed Medical Management's Product Quality score was rated the highest by customers who have used WellMed Medical Management's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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WellMed Medical Management Product Quality Score by Industry
WellMed Medical Management's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
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WellMed Medical Management Product Quality vs. Competitors
Compared to its competitors, WellMed Medical Management's Product Quality score is rated right above WellCare, and is preceded by Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.3/5 |
| WellMed Medical Management | 2.3/5 |
| WellCare | 2.1/5 |
| AETEA | N/A |
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WellMed Medical Management Pricing
WellMed Medical Management ROI & Value For Money
2.2/5
WellMed Medical Management has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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WellMed Medical Management Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Hospitality industry think that they had the lowest ROI from WellMed Medical Management.
Quick Insights into WellMed Medical Management ROI
WellMed Medical Management's ROI score was rated highest by customers who have used WellMed Medical Management's products/services for 1 to 2 Years, and rated lowest by customers who have used WellMed Medical Management's products/services for Less than 1 Year.
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Ranked WellMed Medical Management ROI the Highest
Ranked WellMed Medical Management ROI the Lowest
WellMed Medical Management ROI Score by Gender
Female customers rated WellMed Medical Management's ROI score 0.5 stars higher than Male customers.
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Male
1.8/5
Female
2.3/5
WellMed Medical Management ROI Score by Ethnicity
WellMed Medical Management's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Other 1.9 | Other | 1.9 |
WellMed Medical Management ROI Score by Age
WellMed Medical Management's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.2 | 66+ | 2.2 |
WellMed Medical Management ROI Score by Usage
WellMed Medical Management's ROI score was rated the highest by customers who have used WellMed Medical Management's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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WellMed Medical Management ROI Score by Industry
WellMed Medical Management's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
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WellMed Medical Management Pricing vs. Competitors
Compared to its competitors, WellMed Medical Management's ROI score is rated right above WellCare, and is preceded by Humana.
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.1/5 |
| WellMed Medical Management | 2.2/5 |
| WellCare | 2.2/5 |
| AETEA | N/A |
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WellMed Medical Management Customer Satisfaction (CSAT)
WellMed Medical Management Customer Satisfaction (CSAT) Score
35 / 100
WellMed Medical Management has an overall Customer Satisfaction score of 35 rated by its users and customers.
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Very Satisfied
26%
Satisfied
9%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WellMed Medical Management Customer Satisfaction
WellMed Medical Management's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 56-60.
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Ranked WellMed Medical Management Customer Satisfaction the Highest
Ranked WellMed Medical Management Customer Satisfaction the Lowest
WellMed Medical Management Customer Satisfaction Score by Gender
Female customers rated WellMed Medical Management's Customer Satisfaction score 22 points higher than Male customers.
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21 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 8% | |
Very Dissatisfied | 64% |
43 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 13% | |
Very Dissatisfied | 35% |
WellMed Medical Management Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WellMed Medical Management's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
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27 / 100
Very Satisfied
19%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
58%
CSAT according to Hispanic or Latino
WellMed Medical Management's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
CSAT according to Other
WellMed Medical Management's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
38%
WellMed Medical Management Customer Satisfaction Score by Age
WellMed Medical Management's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 16% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 25% |
WellMed Medical Management Customer Satisfaction Score by Usage
WellMed Medical Management's Customer Satisfaction score was rated the highest by customers who have used WellMed Medical Management's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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WellMed Medical Management Customer Satisfaction Score by Industry
WellMed Medical Management's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 55,
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"scoreClassName": "max",
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}WellMed Medical Management Customer Satisfaction vs. Competitors
Compared to its competitors, WellMed Medical Management's Customer Satisfaction score is rated right above WellCare, and is preceded by Humana.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Humana | 56% |
| WellMed Medical Management | 34% |
| WellCare | 26% |
| AETEA | 0% |
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WellMed Medical Management Customer Service
2.2/5
WellMed Medical Management has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About WellMed Medical Management's Customer Service
Address
8637 Fredericksburg Rd., Suite 360, San Antonio, TX
Website
http://www.wellmedmedicalmanagement.com
Phone Number
210-615-9355
Quick Insights into WellMed Medical Management Customer Service
WellMed Medical Management's Customer Service score was rated highest by customers who have used WellMed Medical Management's products/services for 1 to 2 Years, and rated lowest by customers who have used WellMed Medical Management's products/services for Over 10 Years.
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Ranked WellMed Medical Management Customer Service the Highest
Ranked WellMed Medical Management Customer Service the Lowest
WellMed Medical Management Customer Service Score by Gender
Female customers rated WellMed Medical Management's Customer Service score 0.8 stars higher than Male customers.
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Male
1.6/5
Female
2.4/5
WellMed Medical Management Customer Service Score by Ethnicity
WellMed Medical Management's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Other 2.2 | Other | 2.2 |
WellMed Medical Management Customer Service Score by Age
WellMed Medical Management's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
WellMed Medical Management Customer Service Score by Usage
WellMed Medical Management's Customer Service score was rated the highest by customers who have used WellMed Medical Management's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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WellMed Medical Management Customer Service Score by Industry
WellMed Medical Management's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
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WellMed Medical Management Customer Service vs. Competitors
Compared to its competitors, WellMed Medical Management's Customer Service score is rated right above WellCare, and is preceded by Humana.
| COMPANY | Customer Service Score | |
|---|---|---|
| Humana | 3.2/5 |
| WellMed Medical Management | 2.2/5 |
| WellCare | 1.8/5 |
| AETEA | N/A |
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WellMed Medical Management as an Employer
3.7/5
WellMed Medical Management has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
CEO of WellMed Medical Management
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
WellMed Medical Management scored a -37 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of WellMed Medical Management would recommend the brand to a friend. ENPS measures how likely WellMed Medical Management employees would recommend working at WellMed Medical Management to a friend.
Net Promoter Score
-37
NPS Score
| 30% | Promoters |
|---|---|
| 3% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
