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NPS
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West 49
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About West 49 Brand
Retailer of youth action sports apparel and equipment. The company's youth action sports apparel and equipment include clothing, footwear, accessories and equipment related to skateboarding, surfing, snowboarding, BMX, motorcross and the music scene. Among its major competitors, West 49 is ranked in 3rd place for NPS while Zumiez is 1st, and Billabong is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
West 49 Ranking
- #3 / 3 of its competitors
West 49 NPS
West 49's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether West 49's customers would recommend using the product based on a scale of -100 to 100.
West 49 Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
West 49 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
West 49 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of West 49 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
West 49 Customer Loyalty vs. Competitors
Compared to its competitors, West 49's Customer Loyalty score is rated right above Billabong.
Unlock West 49 Customer Loyalty vs. Competitors Data
VS
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West 49 Product Quality
4.5/5
West 49 has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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West 49 Product Information
West 49’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.west49.com
- Company Size
- 1,001-5,000 Employees
West 49 Product Quality vs. Competitors
Compared to its competitors, West 49's Product Quality score is rated right above Billabong.
Unlock West 49 Product Quality vs. Competitors Data
VS
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West 49 Pricing
West 49 ROI & Value For Money
3.7/5
West 49 has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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West 49 Pricing vs. Competitors
Compared to its competitors, West 49's ROI score is rated right above Zumiez, and is preceded by Billabong.
Unlock West 49 ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full West 49 ROI vs. Competitors data and gain insights into your customers today.
West 49 Customer Satisfaction (CSAT)
West 49 Customer Satisfaction (CSAT) Score
100 / 100
West 49 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
West 49 Customer Satisfaction vs. Competitors
Compared to its competitors, West 49's Customer Satisfaction score is rated right above Zumiez.
Unlock West 49 Customer Satisfaction vs. Competitors Data
VS
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West 49 Customer Service
3.7/5
West 49 has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About West 49's Customer Service
Address
1100 Burloak Drive, Burlington, L7L 6B2
Website
www.west49.com
West 49 Customer Service vs. Competitors
Compared to its competitors, West 49's Customer Service score is rated right below Billabong.
Unlock West 49 Customer Service vs. Competitors Data
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Consumer vs. Employees
West 49 scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of West 49 would recommend the brand to a friend. ENPS measures how likely West 49 employees would recommend working at West 49 to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
