-100
NPS
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West Unified Communications Services
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About West Unified Communications Services' Brand
Among its major competitors, West Unified Communications Services is ranked in 3rd place for NPS while GoTo is 1st, and Microsoft is 2nd.
Brand at a Glance
1.5/5
Product Quality
West Unified Communications Services Ranking
- #3 / 4 of its competitors
West Unified Communications Services NPS
West Unified Communications Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether West Unified Communications Services's customers would recommend using the product based on a scale of -100 to 100.
West Unified Communications Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
West Unified Communications Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
How Other Brands Compare
West Unified Communications Services is ranked third for NPS among its competitors. GoTo and Microsoft come in first and second, with ZOOM+ coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
West Unified Communications Services NPS vs. Competitors
Compared to its competitors, West Unified Communications Services's NPS is rated right below ZOOM+.
| COMPANY | NPS Score | |
|---|---|---|
 | GoTo | 59 |
 | Microsoft | 38 |
 | ZOOM+ | N/A |
| West Unified Communications Services | -100 |
West Unified Communications Services Product Quality
1.5/5
West Unified Communications Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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West Unified Communications Services Product Information
West Unified Communications Services’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.westuc.com/en-us
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Tech
West Unified Communications Services Product Quality vs. Competitors
Compared to its competitors, West Unified Communications Services's Product Quality score is rated right above ZOOM+, and is preceded by Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoTo | 4.4/5 |
| Microsoft | 4.1/5 |
| West Unified Communications Services | 1.5/5 |
| ZOOM+ | N/A |
Unlock West Unified Communications Services Product Quality vs. Competitors Data
VS
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West Unified Communications Services Customer Satisfaction (CSAT)
West Unified Communications Services Customer Satisfaction (CSAT) Score
100 / 100
West Unified Communications Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
West Unified Communications Services Customer Satisfaction vs. Competitors
Compared to its competitors, West Unified Communications Services's Customer Satisfaction score is rated right above GoTo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| West Unified Communications Services | 100% |
| GoTo | 89% |
| Microsoft | 80% |
| ZOOM+ | 0% |
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Consumer vs. Employees
West Unified Communications Services scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of West Unified Communications Services would recommend the brand to a friend. ENPS measures how likely West Unified Communications Services employees would recommend working at West Unified Communications Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
