100
NPS
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Westamerica Bancorporation
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About Westamerica Bancorporation's Brand
Among its major competitors, Westamerica Bancorporation is ranked in 1st place for NPS while Citi is 2nd, and CenterState Bank is 3rd.Their current market cap is $1.70B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Westamerica Bancorporation Ranking
- #1 / 4 of its competitors
Westamerica Bancorporation NPS
Westamerica Bancorporation's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Westamerica Bancorporation's customers would recommend using the product based on a scale of -100 to 100.
Westamerica Bancorporation Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Westamerica Bancorporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
How Other Brands Compare
Westamerica Bancorporation is ranked first for NPS among its competitors. Citi and CenterState Bank come in second and third, with Penns Woods Bancorp coming in at #4. Among those competitors, it is the third most valued company behind Citi.
Westamerica Bancorporation |  Citi |  CenterState Bank | Penns Woods Bancorp | |
| Global Ranking | #- | #402 | #- | #- |
| NPS | 100 | 22 | -10 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.70B | $152.62B | $2.27B | $173.24M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westamerica Bancorporation NPS vs. Competitors
Compared to its competitors, Westamerica Bancorporation's NPS is rated right above Citi.
| COMPANY | NPS Score | |
|---|---|---|
| Westamerica Bancorporation | 100 |
| Citi | 22 |
| CenterState Bank | -10 |
| Penns Woods Bancorp | -100 |
Westamerica Bancorporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Westamerica Bancorporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Westamerica Bancorporation Customer Loyalty vs. Competitors
Compared to its competitors, Westamerica Bancorporation's Customer Loyalty score is rated right above Citi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Westamerica Bancorporation | 100% |
| Citi | 78% |
| CenterState Bank | 74% |
| Penns Woods Bancorp | 10% |
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Westamerica Bancorporation Product Quality
5/5
Westamerica Bancorporation has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Westamerica Bancorporation Product Information
Westamerica Bancorporation’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.westamerica.com
Westamerica Bancorporation Product Quality vs. Competitors
Compared to its competitors, Westamerica Bancorporation's Product Quality score is rated right above Citi.
| COMPANY | Product Quality Score | |
|---|---|---|
| Westamerica Bancorporation | 5/5 |
| Citi | 3.8/5 |
| CenterState Bank | 3.1/5 |
| Penns Woods Bancorp | 1.5/5 |
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Westamerica Bancorporation Pricing
Westamerica Bancorporation ROI & Value For Money
5/5
Westamerica Bancorporation has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Westamerica Bancorporation Pricing vs. Competitors
Compared to its competitors, Westamerica Bancorporation's ROI score is rated right above Citi.
| COMPANY | Pricing Score | |
|---|---|---|
| Westamerica Bancorporation | 5/5 |
| Citi | 3.7/5 |
| CenterState Bank | 3/5 |
| Penns Woods Bancorp | 1.5/5 |
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Westamerica Bancorporation Customer Satisfaction (CSAT)
Westamerica Bancorporation Customer Satisfaction (CSAT) Score
100 / 100
Westamerica Bancorporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Westamerica Bancorporation Customer Satisfaction vs. Competitors
Compared to its competitors, Westamerica Bancorporation's Customer Satisfaction score is rated right above CenterState Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Westamerica Bancorporation | 100% |
| CenterState Bank | 100% |
| Citi | 73% |
| Penns Woods Bancorp | 0% |
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Westamerica Bancorporation Customer Service
5/5
Westamerica Bancorporation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Westamerica Bancorporation's Customer Service
Website
http://www.westamerica.com
Westamerica Bancorporation Customer Service vs. Competitors
Compared to its competitors, Westamerica Bancorporation's Customer Service score is rated right above Citi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Westamerica Bancorporation | 5/5 |
| Citi | 3.8/5 |
| CenterState Bank | 3.1/5 |
| Penns Woods Bancorp | 1.5/5 |
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Westamerica Bancorporation as an Employer
3.2/5
Westamerica Bancorporation has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Westamerica Bancorporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Westamerica Bancorporation scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Westamerica Bancorporation would recommend the brand to a friend. ENPS measures how likely Westamerica Bancorporation employees would recommend working at Westamerica Bancorporation to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
