-100
NPS
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Western Stone & Metal Corp.
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About Western Stone & Metal Corp. Brand
Operating as Shane Co., we are one of the country's premier independent jewelers. Among its major competitors, Western Stone & Metal Corp. is ranked in 5th place for NPS while Ritani is 1st, and Tiffany & Co is 2nd.
Western Stone & Metal Corp. Ranking
- #4 / 4 of its competitors
Western Stone & Metal Corp. NPS
Western Stone & Metal Corp.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Western Stone & Metal Corp.'s customers would recommend using the product based on a scale of -100 to 100.
Western Stone & Metal Corp. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Western Stone & Metal Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
How Other Brands Compare
Western Stone & Metal Corp. is ranked #4 for NPS among its competitors. Ritani and Tiffany & Co come in first and second, with Brilliant Earth coming in at third.
Western Stone & Metal Corp. |  Tiffany & Co |  Ritani |  Brilliant Earth | |
| Global Ranking | #- | #54 | #- | #- |
| NPS | -100 | 31 | 100 | -39 |
| Valuation Updated every 24 hours for public companies | - | $15.96B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Western Stone & Metal Corp. NPS vs. Competitors
Compared to its competitors, Western Stone & Metal Corp.'s NPS is rated right below Blue Nile.
| COMPANY | NPS Score | |
|---|---|---|
| Ritani | 100 |
| Tiffany & Co | 31 |
| Brilliant Earth | -39 |
 | Blue Nile | -47 |
| Western Stone & Metal Corp. | -100 |
