6
NPS
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Westfield
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About Westfield's Brand
"Westfield is an Australian shopping center group undertaking ownership, development, construction, property management & marketing activities." Among its major competitors, Westfield is ranked in 2nd place for NPS while Levy Restaurants is 1st, and HMSHost is 3rd.
Brand at a Glance
62%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Westfield Ranking
- #2 / 4 of its competitors
Westfield NPS
Westfield's Net Promoter Score (NPS) is a 6 with 47% Promoters, 12% Passives, and 41% Detractors. Net Promoter Score tracks whether Westfield's customers would recommend using the product based on a scale of -100 to 100.
Westfield Overall NPS
| 47% | Promoters |
|---|---|
| 12% | Passives |
| 41% | Detractors |
Westfield NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 30 | Aug 2023 | 30 |
Oct 2023 29 | Oct 2023 | 29 |
Dec 2023 22 | Dec 2023 | 22 |
Feb 2024 26 | Feb 2024 | 26 |
May 2024 21 | May 2024 | 21 |
Jul 2024 16 | Jul 2024 | 16 |
Aug 2024 11 | Aug 2024 | 11 |
Apr 2025 7 | Apr 2025 | 7 |
May 2025 10 | May 2025 | 10 |
Jun 2025 3 | Jun 2025 | 3 |
Sep 2025 5 | Sep 2025 | 5 |
Nov 2025 6 | Nov 2025 | 6 |
How Other Brands Compare
Westfield is ranked second for NPS among its competitors. Levy Restaurants and HMSHost come in first and third, with Macy's coming in at #4.
Westfield |  Macy's |  Levy Restaurants |  HMSHost | |
| Global Ranking | #- | #254 | #533 | #- |
| NPS | 6 | -11 | 32 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.88B | - | $3.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westfield NPS by Gender
Westfield's NPS was rated -100 by Female customers on Comparably.
Female
-100
Westfield's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Westfield's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Westfield NPS by Ethnicity
Westfield's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Westfield NPS by Usage
Westfield's NPS was rated -34 points by customers who have used Westfield's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Westfield NPS vs. Competitors
Compared to its competitors, Westfield's NPS is rated right above HMSHost, and is preceded by Levy Restaurants.
| COMPANY | NPS Score | |
|---|---|---|
| Levy Restaurants | 32 |
| Westfield | 6 |
| HMSHost | 4 |
 | Growth | N/A |
 | Landsec | N/A |
| Macy's | -11 |
 | Simon Data | -100 |
Westfield Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Westfield users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Westfield Customer Loyalty Score by Gender
Westfield's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
Westfield Customer Loyalty Score by Ethnicity
Westfield's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Westfield Customer Loyalty Score by Usage
Westfield's Customer Loyalty score was rated 70% by customers who have used Westfield's products/services for Over 10 Years.
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Westfield Customer Loyalty vs. Competitors
Compared to its competitors, Westfield's Customer Loyalty score is rated right above HMSHost, and is preceded by Macy's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Levy Restaurants | 79% |
| Macy's | 77% |
| Westfield | 62% |
| HMSHost | 61% |
| Simon Data | 10% |
| Growth | N/A |
| Landsec | N/A |
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Westfield Product Quality
3.2/5
Westfield has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Westfield Product Information
Westfield’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Quick Insights into Westfield Product Quality
Westfield's Product Quality score was rated highest by customers who have used Westfield's products/services for Over 10 Years.
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Ranked Westfield Product Quality the Highest
Westfield Product Quality Score by Gender
Westfield's Product Quality score was rated 1.7 by Female customers on Comparably.
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Female
1.7/5
Male
N/A
Westfield Product Quality Score by Ethnicity
Westfield's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Westfield Product Quality Score by Usage
Westfield's Product Quality score was rated 2.6 stars by customers who have used Westfield's products/services for Over 10 Years.
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Westfield Product Quality vs. Competitors
Compared to its competitors, Westfield's Product Quality score is rated right above Macy's, and is preceded by HMSHost.
| COMPANY | Product Quality Score | |
|---|---|---|
| Levy Restaurants | 3.4/5 |
| HMSHost | 3.3/5 |
| Westfield | 3.2/5 |
| Macy's | 3.1/5 |
| Simon Data | 2.5/5 |
| Growth | N/A |
| Landsec | N/A |
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Westfield Pricing
Westfield ROI & Value For Money
3.3/5
Westfield has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Westfield ROI
Westfield's ROI score was rated highest by customers who have used Westfield's products/services for Over 10 Years.
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Ranked Westfield ROI the Highest
Westfield ROI Score by Gender
Westfield's ROI score was rated 2.2 by Female customers on Comparably.
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Female
2.2/5
Male
N/A
Westfield ROI Score by Ethnicity
Westfield's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Westfield ROI Score by Usage
Westfield's ROI score was rated 2.8 stars by customers who have used Westfield's products/services for Over 10 Years.
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Westfield Pricing vs. Competitors
Compared to its competitors, Westfield's ROI score is rated right above HMSHost, and is preceded by Simon Data.
| COMPANY | Pricing Score | |
|---|---|---|
| Levy Restaurants | 3.7/5 |
| Simon Data | 3.5/5 |
| Westfield | 3.3/5 |
| HMSHost | 3.2/5 |
| Macy's | 3.1/5 |
| Growth | N/A |
| Landsec | N/A |
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Westfield Customer Satisfaction (CSAT)
Westfield Customer Satisfaction (CSAT) Score
68 / 100
Westfield has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
47%
Satisfied
21%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Westfield Customer Satisfaction
Westfield's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Westfield Customer Satisfaction the Highest
Westfield Customer Satisfaction Score by Gender
Westfield's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Westfield Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Westfield's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
Westfield Customer Satisfaction vs. Competitors
Compared to its competitors, Westfield's Customer Satisfaction score is rated right above HMSHost.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Westfield | 68% |
| HMSHost | 66% |
| Levy Restaurants | 63% |
| Macy's | 52% |
| Simon Data | 0% |
| Growth | 0% |
| Landsec | 0% |
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Westfield Customer Service
3.3/5
Westfield has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Westfield's Customer Service
Address
Sydney, FL
Website
http://corporate.westfield.com/
Quick Insights into Westfield Customer Service
Westfield's Customer Service score was rated highest by customers who have used Westfield's products/services for Over 10 Years.
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Ranked Westfield Customer Service the Highest
Westfield Customer Service Score by Gender
Westfield's Customer Service score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Westfield Customer Service Score by Ethnicity
Westfield's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Westfield Customer Service Score by Usage
Westfield's Customer Service score was rated 2.8 stars by customers who have used Westfield's products/services for Over 10 Years.
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Westfield Customer Service vs. Competitors
Compared to its competitors, Westfield's Customer Service score is rated right above Macy's, and is preceded by HMSHost.
| COMPANY | Customer Service Score | |
|---|---|---|
| Levy Restaurants | 3.7/5 |
| Simon Data | 3.5/5 |
| HMSHost | 3.4/5 |
| Westfield | 3.3/5 |
| Macy's | 2.9/5 |
| Growth | N/A |
| Landsec | N/A |
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Westfield as an Employer
4.1/5
Westfield has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Westfield scored a 6 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Westfield would recommend the brand to a friend. ENPS measures how likely Westfield employees would recommend working at Westfield to a friend.
Net Promoter Score
6
NPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 30% | Promoters |
|---|---|
| 35% | Passive |
| 35% | Detractors |
