0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
WideOpenWest
Marketing or Exec? Claim Your Free Account
About WideOpenWest's Brand
WideOpenWest, is the 13th largest cable provider in the United States. Among its major competitors, WideOpenWest is ranked in 2nd place for NPS while Verizon is 1st, and AT&T is 3rd.Their current valuation is $1.19B
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
WideOpenWest Ranking
- #2 / 4 of its competitors
WideOpenWest NPS
WideOpenWest's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether WideOpenWest's customers would recommend using the product based on a scale of -100 to 100.
WideOpenWest Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
WideOpenWest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
How Other Brands Compare
WideOpenWest is ranked second for NPS among its competitors. Verizon and AT&T come in first and third, with Comcast coming in at #4. Among those competitors, it is the lowest valued company behind Comcast.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WideOpenWest NPS vs. Competitors
Compared to its competitors, WideOpenWest's NPS is rated right above AT&T, and is preceded by Verizon.
| COMPANY | NPS Score | |
|---|---|---|
 | Verizon | 1 |
| WideOpenWest | 0 |
 | AT&T | -18 |
 | Comcast | -31 |
 | Lumen (formerly CenturyLink) | -77 |
 | Spectrum | -78 |
WideOpenWest Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of WideOpenWest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WideOpenWest Customer Loyalty vs. Competitors
Compared to its competitors, WideOpenWest's Customer Loyalty score is rated right below Lumen (formerly CenturyLink).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verizon | 80% |
| AT&T | 77% |
| Spectrum | 74% |
| Comcast | 72% |
| Lumen (formerly CenturyLink) | 68% |
| WideOpenWest | 55% |
Unlock WideOpenWest Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WideOpenWest Customer Loyalty vs. Competitors data and gain insights into your customers today.
WideOpenWest Product Quality
2.7/5
WideOpenWest has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock WideOpenWest's overall Product Quality score rated by its users and customers.
WideOpenWest Product Information
WideOpenWest’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.wowway.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Content
Hardware and Devices
Media
SaaS
Sports & Entertainment
WideOpenWest Product Quality vs. Competitors
Compared to its competitors, WideOpenWest's Product Quality score is rated right above Comcast, and is preceded by AT&T.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verizon | 3.3/5 |
| AT&T | 2.9/5 |
| WideOpenWest | 2.7/5 |
| Comcast | 2.5/5 |
| Spectrum | 1.6/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
Unlock WideOpenWest Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WideOpenWest Product Quality vs. Competitors data and gain insights into your customers today.
WideOpenWest Pricing
WideOpenWest ROI & Value For Money
2.7/5
WideOpenWest has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock WideOpenWest's overall ROI score rated by its users and customers.
WideOpenWest Pricing vs. Competitors
Compared to its competitors, WideOpenWest's ROI score is rated right above AT&T, and is preceded by Verizon.
| COMPANY | Pricing Score | |
|---|---|---|
| Verizon | 3.1/5 |
| WideOpenWest | 2.7/5 |
| AT&T | 2.7/5 |
| Comcast | 2.1/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
| Spectrum | 1.5/5 |
Unlock WideOpenWest ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WideOpenWest ROI vs. Competitors data and gain insights into your customers today.
WideOpenWest Customer Satisfaction (CSAT)
WideOpenWest Customer Satisfaction (CSAT) Score
50 / 100
WideOpenWest has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WideOpenWest Customer Satisfaction vs. Competitors
Compared to its competitors, WideOpenWest's Customer Satisfaction score is rated right above AT&T, and is preceded by Verizon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verizon | 55% |
| WideOpenWest | 50% |
| AT&T | 45% |
| Comcast | 27% |
| Lumen (formerly CenturyLink) | 14% |
| Spectrum | 14% |
Unlock WideOpenWest Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WideOpenWest Customer Satisfaction vs. Competitors data and gain insights into your customers today.
WideOpenWest Customer Service
2.7/5
WideOpenWest has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock WideOpenWest's overall Customer Service score rated by its users and customers.
About WideOpenWest's Customer Service
Address
15510 State Avenue, Suite 1A, Basehor, KS
Website
http://www.wowway.com
WideOpenWest Customer Service vs. Competitors
Compared to its competitors, WideOpenWest's Customer Service score is rated right above AT&T, and is preceded by Verizon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Verizon | 3.2/5 |
| WideOpenWest | 2.7/5 |
| AT&T | 2.6/5 |
| Comcast | 2.2/5 |
| Spectrum | 1.5/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
Unlock WideOpenWest Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WideOpenWest Customer Service vs. Competitors data and gain insights into your customers today.
WideOpenWest as an Employer
2.6/5
WideOpenWest has a 2.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
WideOpenWest scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of WideOpenWest would recommend the brand to a friend. ENPS measures how likely WideOpenWest employees would recommend working at WideOpenWest to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
