-57
NPS
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Wiredrive
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About Wiredrive's Brand
Wiredrive is a cloud-based media asset management firm. Among its major competitors, Wiredrive is ranked in 4th place for NPS while Simian is 1st, and Hightail is 2nd.
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Wiredrive Ranking
- #4 / 4 of its competitors
Wiredrive NPS
Wiredrive's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Wiredrive's customers would recommend using the product based on a scale of -100 to 100.
Wiredrive Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Wiredrive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -33 | Mar 2022 | -33 |
May 2022 -50 | May 2022 | -50 |
Jul 2022 -60 | Jul 2022 | -60 |
Feb 2023 -51 | Feb 2023 | -51 |
Aug 2023 -57 | Aug 2023 | -57 |
How Other Brands Compare
Wiredrive is ranked #4 for NPS among its competitors. Simian and Hightail come in first and second, with Dropbox coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wiredrive Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Wiredrive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wiredrive Customer Loyalty vs. Competitors
Compared to its competitors, Wiredrive's Customer Loyalty score is rated right above Hightail, and is preceded by Dropbox.
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Wiredrive Product Quality
2.9/5
Wiredrive has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Wiredrive Product Information
Wiredrive’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://wiredrive.com
- Company Size
- 11-50 Employees
Industry
Tech
Big Data
Media
SaaS
Wiredrive Product Quality vs. Competitors
Compared to its competitors, Wiredrive's Product Quality score is rated right above Remark, and is preceded by Hightail.
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Wiredrive Pricing
Wiredrive ROI & Value For Money
3/5
Wiredrive has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Wiredrive Pricing vs. Competitors
Compared to its competitors, Wiredrive's ROI score is rated right above Remark, and is preceded by Dropbox.
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Wiredrive Customer Satisfaction (CSAT)
Wiredrive Customer Satisfaction (CSAT) Score
50 / 100
Wiredrive has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wiredrive Customer Satisfaction vs. Competitors
Compared to its competitors, Wiredrive's Customer Satisfaction score is rated right above Hightail, and is preceded by Dropbox.
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Wiredrive Customer Service
3.5/5
Wiredrive has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Wiredrive's Customer Service
Address
Los Angeles, CA
Website
http://wiredrive.com
Wiredrive Customer Service vs. Competitors
Compared to its competitors, Wiredrive's Customer Service score is rated right above Hightail, and is preceded by Dropbox.
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Wiredrive as an Employer
3.4/5
Wiredrive has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wiredrive scored a -57 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Wiredrive would recommend the brand to a friend. ENPS measures how likely Wiredrive employees would recommend working at Wiredrive to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
