-100
NPS
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WKS Restaurant
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About WKS Restaurant's Brand
WKS Restaurant Corporation operates as a franchisee of El Pollo Loco restaurant chain. WKS Restaurant Corporation offers management Among its major competitors, WKS Restaurant is ranked in 3rd place for NPS while Dennys is 1st, and El Pollo Loco is 2nd.
WKS Restaurant Ranking
- #3 / 3 of its competitors
WKS Restaurant NPS
WKS Restaurant's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether WKS Restaurant's customers would recommend using the product based on a scale of -100 to 100.
WKS Restaurant Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
WKS Restaurant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
How Other Brands Compare
WKS Restaurant is ranked third for NPS among its competitors. Dennys and El Pollo Loco come in first and second.
WKS Restaurant |  Dennys |  El Pollo Loco | |
| Global Ranking | #- | #243 | #- |
| NPS | -100 | 2 | -19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.17B | $598.31M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WKS Restaurant NPS vs. Competitors
Compared to its competitors, WKS Restaurant's NPS is rated right below El Pollo Loco.
| COMPANY | NPS Score | |
|---|---|---|
| Dennys | 2 |
| El Pollo Loco | -19 |
| WKS Restaurant | -100 |
WKS Restaurant as an Employer
2.4/5
WKS Restaurant has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
WKS Restaurant scored a -100 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of WKS Restaurant would recommend the brand to a friend. ENPS measures how likely WKS Restaurant employees would recommend working at WKS Restaurant to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 14% | Promoters |
|---|---|
| 19% | Passive |
| 67% | Detractors |
