49
NPS
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Wonder
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About Wonder's Brand
WONDER is a true tech startup. We celebrate the pursuit of play and wonder and plan to create the ultimate mobile gaming experience. Among its major competitors, Wonder is ranked in 2nd place for NPS while Mystery Science is 1st, and Wiley is 3rd.
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Wonder Ranking
- #2 / 4 of its competitors
Wonder NPS
Wonder's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Wonder's customers would recommend using the product based on a scale of -100 to 100.
Wonder Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Wonder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
May 2024 33 | May 2024 | 33 |
Aug 2024 50 | Aug 2024 | 50 |
Nov 2024 60 | Nov 2024 | 60 |
Dec 2024 49 | Dec 2024 | 49 |
How Other Brands Compare
Wonder is ranked second for NPS among its competitors. Mystery Science and Wiley come in first and third, with Survios coming in at #4.
Wonder |  Wiley |  Survios |  Mystery Science | |
| Global Ranking | #- | #473 | #- | #- |
| NPS | 49 | 22 | - | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.04B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wonder NPS vs. Competitors
Compared to its competitors, Wonder's NPS is rated right above Wiley, and is preceded by Mystery Science.
| COMPANY | NPS Score | |
|---|---|---|
| Mystery Science | 100 |
| Wonder | 49 |
| Wiley | 22 |
| Survios | N/A |
 | KickUp | N/A |
Wonder Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Wonder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wonder Customer Loyalty vs. Competitors
Compared to its competitors, Wonder's Customer Loyalty score is rated right above Survios, and is preceded by Wiley.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mystery Science | 87% |
| Wiley | 78% |
| Wonder | 53% |
| Survios | N/A |
| KickUp | N/A |
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Wonder Product Quality
3.5/5
Wonder has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Wonder Product Information
Wonder’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://WONDER.com
- Company Size
- 11-50 Employees
Industry
Tech
Gaming
Hardware and Devices
Mobile App
Wonder Product Quality vs. Competitors
Compared to its competitors, Wonder's Product Quality score is rated right above Survios, and is preceded by Wiley.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mystery Science | 4.3/5 |
| Wiley | 4/5 |
| Wonder | 3.5/5 |
| Survios | N/A |
| KickUp | N/A |
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Wonder Pricing
Wonder ROI & Value For Money
3.7/5
Wonder has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Wonder Pricing vs. Competitors
Compared to its competitors, Wonder's ROI score is rated right above Survios, and is preceded by Wiley.
| COMPANY | Pricing Score | |
|---|---|---|
| Mystery Science | 4.3/5 |
| Wiley | 3.8/5 |
| Wonder | 3.7/5 |
| Survios | N/A |
| KickUp | N/A |
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Wonder Customer Satisfaction (CSAT)
Wonder Customer Satisfaction (CSAT) Score
67 / 100
Wonder has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wonder Customer Satisfaction vs. Competitors
Compared to its competitors, Wonder's Customer Satisfaction score is rated right above Survios, and is preceded by Mystery Science.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wiley | 78% |
| Mystery Science | 67% |
| Wonder | 67% |
| Survios | 0% |
| KickUp | 0% |
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Wonder Customer Service
3.3/5
Wonder has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Wonder's Customer Service
Address
12921 W Washington Blvd, WONDER, Los Angeles, CA 90066
Website
http://WONDER.com
Wonder's Social Links
Wonder Customer Service vs. Competitors
Compared to its competitors, Wonder's Customer Service score is rated right above Survios, and is preceded by Wiley.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mystery Science | 4.3/5 |
| Wiley | 3.9/5 |
| Wonder | 3.3/5 |
| Survios | N/A |
| KickUp | N/A |
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Wonder as an Employer
3.4/5
Wonder has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Wonder scored a 49 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Wonder would recommend the brand to a friend. ENPS measures how likely Wonder employees would recommend working at Wonder to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
