75
NPS
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WPX Energy
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About WPX Energy's Brand
WPX has a role and place in this great endeavor, particularly in the leadership we provide in managing these extraction processes. Among its major competitors, WPX Energy is ranked in 1st place for NPS while ONEOK is 2nd, and Saudi Aramco is 3rd.Their current market cap is $5.29B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
WPX Energy Ranking
- #1 / 4 of its competitors
WPX Energy NPS
WPX Energy's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether WPX Energy's customers would recommend using the product based on a scale of -100 to 100.
WPX Energy Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
WPX Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Oct 2023 66 | Oct 2023 | 66 |
Dec 2023 75 | Dec 2023 | 75 |
How Other Brands Compare
WPX Energy is ranked first for NPS among its competitors. ONEOK and Saudi Aramco come in second and third, with Zion Oil & Gas coming in at #4. Among those competitors, it is the second most valued company behind ONEOK.
WPX Energy |  Saudi Aramco |  ONEOK |  Zion Oil & Gas | |
| Global Ranking | #- | #712 | #- | #- |
| NPS | 75 | 32 | 64 | - |
| Valuation Updated every 24 hours for public companies | $5.29B | - | $25.64B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WPX Energy NPS vs. Competitors
Compared to its competitors, WPX Energy's NPS is rated right above ONEOK.
| COMPANY | NPS Score | |
|---|---|---|
| WPX Energy | 75 |
| ONEOK | 64 |
| Saudi Aramco | 32 |
WPX Energy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WPX Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WPX Energy Customer Loyalty vs. Competitors
Compared to its competitors, WPX Energy's Customer Loyalty score is rated right above Saudi Aramco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WPX Energy | 100% |
| Saudi Aramco | 84% |
| ONEOK | 74% |
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WPX Energy Product Quality
5/5
WPX Energy has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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WPX Energy Product Information
WPX Energy’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.wpxenergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
WPX Energy Product Quality vs. Competitors
Compared to its competitors, WPX Energy's Product Quality score is rated right above ONEOK.
| COMPANY | Product Quality Score | |
|---|---|---|
| WPX Energy | 5/5 |
| ONEOK | 4.1/5 |
| Saudi Aramco | 4.1/5 |
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WPX Energy Pricing
WPX Energy ROI & Value For Money
5/5
WPX Energy has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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WPX Energy Pricing vs. Competitors
Compared to its competitors, WPX Energy's ROI score is rated right above ONEOK.
| COMPANY | Pricing Score | |
|---|---|---|
| WPX Energy | 5/5 |
| ONEOK | 4.1/5 |
| Saudi Aramco | 4/5 |
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WPX Energy Customer Satisfaction (CSAT)
WPX Energy Customer Satisfaction (CSAT) Score
100 / 100
WPX Energy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WPX Energy Customer Satisfaction vs. Competitors
Compared to its competitors, WPX Energy's Customer Satisfaction score is rated right above Saudi Aramco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WPX Energy | 100% |
| Saudi Aramco | 82% |
| ONEOK | 72% |
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WPX Energy Customer Service
5/5
WPX Energy has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About WPX Energy's Customer Service
Address
One Williams Center, Tulsa, OK
Website
http://www.wpxenergy.com/
Phone Number
(185) 597-9201
WPX Energy Customer Service vs. Competitors
Compared to its competitors, WPX Energy's Customer Service score is rated right above ONEOK.
| COMPANY | Customer Service Score | |
|---|---|---|
| WPX Energy | 5/5 |
| ONEOK | 4.2/5 |
| Saudi Aramco | 4.1/5 |
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WPX Energy as an Employer
3.8/5
WPX Energy has a 3.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
WPX Energy scored a 75 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of WPX Energy would recommend the brand to a friend. ENPS measures how likely WPX Energy employees would recommend working at WPX Energy to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
