50
NPS
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Xapo
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About Xapo's Brand
At Xapo, we’re building a way for users all over the world to send, receive, spend, and store their money globally and safely. We're firm believers that no matter who you are or where you're from, you deserve easy access to digital financial services. Launched in 2014 by Wences Casares (CEO) & Federico Murrone (COO), Xapo has made an unparalleled investment in security infrastructure, assembled a renowned advisory board, and raised $40M from top venture capital firms in Silicon Valley & the world. Xapo has a global, remote workforce in over fifty countries. We hire the best – and in exchange we offer autonomy, flexibility, meaningful work, a collaborative team environment, and top tier compensation, regardless of your location. Among its major competitors, Xapo is ranked in 1st place for NPS while Coinbase is 2nd, and BitPay is 3rd.Their current valuation is $100.00M
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Xapo Ranking
- #1 / 4 of its competitors
Xapo NPS
Xapo's Net Promoter Score (NPS) is a 50 with 65% Promoters, 20% Passives, and 15% Detractors. Net Promoter Score tracks whether Xapo's customers would recommend using the product based on a scale of -100 to 100.
Xapo Overall NPS
| 65% | Promoters |
|---|---|
| 20% | Passives |
| 15% | Detractors |
Xapo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 60 | Jul 2022 | 60 |
Oct 2022 43 | Oct 2022 | 43 |
Nov 2022 25 | Nov 2022 | 25 |
Mar 2023 22 | Mar 2023 | 22 |
Apr 2023 41 | Apr 2023 | 41 |
May 2023 46 | May 2023 | 46 |
Jul 2024 50 | Jul 2024 | 50 |
Dec 2024 53 | Dec 2024 | 53 |
Jan 2025 46 | Jan 2025 | 46 |
Feb 2025 49 | Feb 2025 | 49 |
Jul 2025 48 | Jul 2025 | 48 |
Nov 2025 50 | Nov 2025 | 50 |
How Other Brands Compare
Xapo is ranked first for NPS among its competitors. Coinbase and BitPay come in second and third, with BitGo coming in at #4. Among those competitors, it is the lowest valued company behind Coinbase.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xapo NPS by Gender
Xapo's NPS was rated 75 by Male customers on Comparably.
Male
75
Xapo's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Xapo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Xapo NPS by Ethnicity
Xapo's NPS was rated 83 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 83 | African American/Black | 83 |
Xapo NPS by Age
Xapo's NPS was rated 80 points by customers ages 31-35 on Comparably.
Xapo NPS by Usage
Xapo's NPS was rated the highest by customers who have used Xapo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
Xapo Customer Reviews
Out of the 3 Xapo customer reviews 3 were positive and 0 were constructive. Xapo customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Xapo Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Xapo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Xapo Customer Loyalty Score by Gender
Xapo's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Xapo Customer Loyalty Score by Ethnicity
Xapo's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
Xapo Customer Loyalty Score by Age
Xapo's Customer Loyalty score was rated 82% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
Xapo Customer Loyalty Score by Usage
Xapo's Customer Loyalty score was rated the highest by customers who have used Xapo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Xapo Customer Loyalty Score by Industry
Xapo's Customer Loyalty score was rated 85% by Tech industry customers.
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Xapo Customer Loyalty vs. Competitors
Compared to its competitors, Xapo's Customer Loyalty score is rated right above Coinbase.
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Xapo Product Quality
4.2/5
Xapo has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Xapo Product Information
Xapo’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Xapo's product the highest.
- Website
- https://xapo.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into Xapo Product Quality
Xapo's Product Quality score was rated highest by customers who have used Xapo's products/services for 1 to 2 Years, and rated lowest by customers who have used Xapo's products/services for Less than 1 Year.
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Ranked Xapo Product Quality the Highest
Ranked Xapo Product Quality the Lowest
Xapo Product Quality Score by Gender
Xapo's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Xapo Product Quality Score by Ethnicity
Xapo's Product Quality score was rated 4.5 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Xapo Product Quality Score by Age
Xapo's Product Quality score was rated 4.4 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
Xapo Product Quality Score by Usage
Xapo's Product Quality score was rated the highest by customers who have used Xapo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Xapo Product Quality Score by Industry
Xapo's Product Quality score was rated 4.5 stars by Tech industry customers.
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Xapo Product Quality vs. Competitors
Compared to its competitors, Xapo's Product Quality score is rated right above Coinbase.
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Xapo Pricing
Xapo ROI & Value For Money
4.2/5
Xapo has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Xapo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Xapo ROI
Xapo's ROI score was rated highest by customers who have used Xapo's products/services for 1 to 2 Years, and rated lowest by customers who have used Xapo's products/services for Less than 1 Year.
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Ranked Xapo ROI the Highest
Ranked Xapo ROI the Lowest
Xapo ROI Score by Gender
Xapo's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Xapo ROI Score by Ethnicity
Xapo's ROI score was rated 4.4 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Xapo ROI Score by Age
Xapo's ROI score was rated 4.4 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
Xapo ROI Score by Usage
Xapo's ROI score was rated the highest by customers who have used Xapo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Xapo ROI Score by Industry
Xapo's ROI score was rated 4.2 stars by Tech industry customers.
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Xapo Pricing vs. Competitors
Compared to its competitors, Xapo's ROI score is rated right above Coinbase.
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Xapo Customer Satisfaction (CSAT)
Xapo Customer Satisfaction (CSAT) Score
88 / 100
Xapo has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
44%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Xapo Customer Satisfaction
Xapo's Customer Satisfaction score was rated highest by customers who have used Xapo's products/services for 1 to 2 Years, and rated lowest by customers who have used Xapo's products/services for Less than 1 Year.
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Ranked Xapo Customer Satisfaction the Highest
Ranked Xapo Customer Satisfaction the Lowest
Xapo Customer Satisfaction Score by Gender
Xapo's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 62% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Xapo Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Xapo's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Xapo Customer Satisfaction Score by Age
Xapo's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Xapo Customer Satisfaction Score by Usage
Xapo's Customer Satisfaction score was rated 100 points by customers who have used Xapo's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Xapo Customer Satisfaction Score by Industry
Xapo's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Xapo Customer Satisfaction vs. Competitors
Compared to its competitors, Xapo's Customer Satisfaction score is rated right above Coinbase.
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Xapo Customer Service
4.3/5
Xapo has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Xapo's Customer Service
Address
364 University Avenue, Palo Alto, CA 94301
Website
https://xapo.com
Xapo's Social Links
Quick Insights into Xapo Customer Service
Xapo's Customer Service score was rated highest by customers who have used Xapo's products/services for 1 to 2 Years, and rated lowest by customers who have used Xapo's products/services for Less than 1 Year.
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Ranked Xapo Customer Service the Highest
Ranked Xapo Customer Service the Lowest
Xapo Customer Service Score by Gender
Xapo's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Xapo Customer Service Score by Ethnicity
Xapo's Customer Service score was rated 4.6 stars by African American/Black customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Xapo Customer Service Score by Age
Xapo's Customer Service score was rated 4.5 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
Xapo Customer Service Score by Usage
Xapo's Customer Service score was rated 4.6 stars by customers who have used Xapo's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Xapo Customer Service Score by Industry
Xapo's Customer Service score was rated 4.4 stars by Tech industry customers.
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Xapo Customer Service vs. Competitors
Compared to its competitors, Xapo's Customer Service score is rated right above Coinbase.
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Xapo as an Employer
3.0/5
Xapo has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Xapo scored a 50 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Xapo would recommend the brand to a friend. ENPS measures how likely Xapo employees would recommend working at Xapo to a friend.
Net Promoter Score
50
NPS Score
| 65% | Promoters |
|---|---|
| 20% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
