-34
NPS
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XP Power
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About XP Power's Brand
XP Power Ltd is an international provider of essential power control solutions. The Company designs and manufactures power converters components which convert power into the right form for its individual customers' needs, allowing electronic equipment to function. The Company supplies its equipment to healthcare, industrial and technology industries. Its offers products including AC-DC power supplies, DC-DC converters, Medical, Defense & Avionics, Legacy and Power Partners. Among its major competitors, XP Power is ranked in 4th place for NPS while ABB is 1st, and Schneider Electric is 2nd.
Brand at a Glance
2.5/5
Product Quality
XP Power Ranking
- #4 / 4 of its competitors
XP Power NPS
XP Power's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether XP Power's customers would recommend using the product based on a scale of -100 to 100.
XP Power Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
XP Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
May 2021 0 | May 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
How Other Brands Compare
XP Power is ranked #4 for NPS among its competitors. ABB and Schneider Electric come in first and second, with Advanced Energy Industries coming in at third.
XP Power |  Schneider Electric |  Advanced Energy Industries |  ABB | |
| Global Ranking | #- | #364 | #- | #- |
| NPS | -34 | 31 | -34 | 53 |
| Valuation Updated every 24 hours for public companies | - | $32.77B | $4.48B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
XP Power NPS vs. Competitors
Compared to its competitors, XP Power's NPS is rated right below Advanced Energy Industries.
| COMPANY | NPS Score | |
|---|---|---|
| ABB | 53 |
| Schneider Electric | 31 |
| Advanced Energy Industries | -34 |
| XP Power | -34 |
XP Power Product Quality
2.5/5
XP Power has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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XP Power Product Information
XP Power’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.xppower.com
- Company Size
- 1,001-5,000 Employees
XP Power Product Quality vs. Competitors
Compared to its competitors, XP Power's Product Quality score is rated right below Advanced Energy Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| ABB | 4.3/5 |
| Schneider Electric | 4/5 |
| Advanced Energy Industries | 2.7/5 |
| XP Power | 2.5/5 |
Unlock XP Power Product Quality vs. Competitors Data
VS
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XP Power Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
XP Power Customer Satisfaction vs. Competitors
Compared to its competitors, XP Power's Customer Satisfaction score is rated right below Advanced Energy Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ABB | 85% |
| Schneider Electric | 77% |
| Advanced Energy Industries | 50% |
| XP Power | 0% |
Unlock XP Power Customer Satisfaction vs. Competitors Data
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Consumer vs. Employees
XP Power scored a -34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of XP Power would recommend the brand to a friend. ENPS measures how likely XP Power employees would recommend working at XP Power to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
