14
NPS
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XPEL Inc.
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About XPEL Inc. Brand
XPEL is a leading supplier of paint protection film, window film and other products for the automotive industry and beyond. Among its major competitors, XPEL Inc. is ranked in 2nd place for NPS while 3M is 1st, and Eastman Chemical Company is 3rd.Their current market cap is $2.14B
Brand at a Glance
73%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.8/5
Customer Service
XPEL Inc. Ranking
- #2 / 3 of its competitors
XPEL Inc. NPS
XPEL Inc.'s Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether XPEL Inc.'s customers would recommend using the product based on a scale of -100 to 100.
XPEL Inc. Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
XPEL Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Jul 2023 0 | Jul 2023 | 0 |
Mar 2024 -20 | Mar 2024 | -20 |
Nov 2024 0 | Nov 2024 | 0 |
Aug 2025 15 | Aug 2025 | 15 |
How Other Brands Compare
XPEL Inc. is ranked second for NPS among its competitors. 3M and Eastman Chemical Company come in first and third. Among those competitors, it is the third most valued company behind 3M.
XPEL Inc. |  3M |  Eastman Chemical Company | |
| Global Ranking | #- | #96 | #- |
| NPS | 14 | 22 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.14B | $111.65B | $15.16B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
XPEL Inc. NPS vs. Competitors
Compared to its competitors, XPEL Inc.'s NPS is rated right above Eastman Chemical Company, and is preceded by 3M.
| COMPANY | NPS Score | |
|---|---|---|
| 3M | 22 |
| XPEL Inc. | 14 |
| Eastman Chemical Company | 11 |
XPEL Inc. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of XPEL Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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XPEL Inc. Customer Loyalty vs. Competitors
Compared to its competitors, XPEL Inc.'s Customer Loyalty score is rated right above Eastman Chemical Company, and is preceded by 3M.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 3M | 80% |
| XPEL Inc. | 73% |
| Eastman Chemical Company | 70% |
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XPEL Inc. Product Quality
2.3/5
XPEL Inc. has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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XPEL Inc. Product Information
XPEL Inc.’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.xpel.com
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
XPEL Inc. Product Quality vs. Competitors
Compared to its competitors, XPEL Inc.'s Product Quality score is rated right below Eastman Chemical Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| 3M | 3.9/5 |
| Eastman Chemical Company | 3.6/5 |
| XPEL Inc. | 2.3/5 |
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XPEL Inc. Pricing
XPEL Inc. ROI & Value For Money
2.4/5
XPEL Inc. has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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XPEL Inc. Pricing vs. Competitors
Compared to its competitors, XPEL Inc.'s ROI score is rated right below Eastman Chemical Company.
| COMPANY | Pricing Score | |
|---|---|---|
| 3M | 3.8/5 |
| Eastman Chemical Company | 3.6/5 |
| XPEL Inc. | 2.4/5 |
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XPEL Inc. Customer Satisfaction (CSAT)
XPEL Inc. Customer Satisfaction (CSAT) Score
33 / 100
XPEL Inc. has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
XPEL Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, XPEL Inc.'s Customer Satisfaction score is rated right below Eastman Chemical Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 3M | 75% |
| Eastman Chemical Company | 63% |
| XPEL Inc. | 33% |
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XPEL Inc. Customer Service
2.8/5
XPEL Inc. has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About XPEL Inc.'s Customer Service
Address
3251 I-35, San Antonio, TX 78219
Website
http://www.xpel.com
Phone Number
210-678-3700
XPEL Inc. Customer Service vs. Competitors
Compared to its competitors, XPEL Inc.'s Customer Service score is rated right below Eastman Chemical Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| 3M | 3.8/5 |
| Eastman Chemical Company | 3.8/5 |
| XPEL Inc. | 2.8/5 |
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Consumer vs. Employees
XPEL Inc. scored a 14 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of XPEL Inc. would recommend the brand to a friend. ENPS measures how likely XPEL Inc. employees would recommend working at XPEL Inc. to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
