11
NPS
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Eastman Chemical Company
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About Eastman Chemical Company's Brand
Eastman Chemical Company (Eastman) is a global specialty chemicals company that produces a range of advanced materials, chemicals and Among its major competitors, Eastman Chemical Company is ranked in 4th place for NPS while West is 1st, and Dow Chemical Company is 2nd.Their current market cap is $15.16B
Brand at a Glance
70%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Eastman Chemical Company CMO
Eastman Chemical Company Ranking
- #3 / 4 of its competitors
Eastman Chemical Company NPS
Eastman Chemical Company's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Eastman Chemical Company's customers would recommend using the product based on a scale of -100 to 100.
Eastman Chemical Company Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Eastman Chemical Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 29 | Apr 2023 | 29 |
May 2023 17 | May 2023 | 17 |
Jun 2023 13 | Jun 2023 | 13 |
Oct 2023 14 | Oct 2023 | 14 |
Nov 2023 9 | Nov 2023 | 9 |
Jan 2024 8 | Jan 2024 | 8 |
Feb 2024 6 | Feb 2024 | 6 |
Apr 2024 3 | Apr 2024 | 3 |
Jul 2024 5 | Jul 2024 | 5 |
Feb 2025 10 | Feb 2025 | 10 |
Apr 2025 8 | Apr 2025 | 8 |
Nov 2025 9 | Nov 2025 | 9 |
How Other Brands Compare
Eastman Chemical Company is ranked third for NPS among its competitors. Dow Chemical Company and DuPont come in first and second, with RPM International coming in at #4. Among those competitors, it is the third most valued company behind Dow Chemical Company .
Eastman Chemical Company |  DuPont |  Dow Chemical Company |  RPM International | |
| Global Ranking | #- | #175 | #196 | #- |
| NPS | 11 | 17 | 27 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $15.16B | $41.76B | $68.56B | $10.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eastman Chemical Company NPS by Gender
Male customers rated Eastman Chemical Company's NPS 99 points higher than Female customers.
Male
24
Eastman Chemical Company's NPS was rated 24 by Male customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
Female
-75
Eastman Chemical Company's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Eastman Chemical Company NPS by Ethnicity
Eastman Chemical Company's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other 34 | Other | 34 |
Eastman Chemical Company NPS by Age
Eastman Chemical Company's NPS was rated 100 points by customers ages 41-45 on Comparably.
Eastman Chemical Company NPS by Usage
Eastman Chemical Company's NPS was rated the highest by customers who have used Eastman Chemical Company's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -34 | Over 10 Years | -34 |
Eastman Chemical Company NPS vs. Competitors
Compared to its competitors, Eastman Chemical Company's NPS is rated right above Huntsman Corporation, and is preceded by DuPont.
| COMPANY | NPS Score | |
|---|---|---|
 | West | 100 |
| Dow Chemical Company | 27 |
| DuPont | 17 |
| Eastman Chemical Company | 11 |
 | Huntsman Corporation | 0 |
| RPM International | 0 |
 | Ferro Corporation | -56 |
Eastman Chemical Company Customer Reviews
Out of the 3 Eastman Chemical Company customer reviews 3 were positive and 0 were constructive. Eastman Chemical Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Eastman Chemical Company Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Eastman Chemical Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Eastman Chemical Company Customer Loyalty Score by Gender
Male customers rated Eastman Chemical Company's Customer Loyalty score 19% higher than Female customers.
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Male
74%
Yes
Female
55%
Yes
Eastman Chemical Company Customer Loyalty Score by Ethnicity
Eastman Chemical Company's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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70
out of 100
Caucasian
46
out of 100
Asian or Pacific Islander
Eastman Chemical Company Customer Loyalty Score by Age
Eastman Chemical Company's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Eastman Chemical Company Customer Loyalty Score by Usage
Eastman Chemical Company's Customer Loyalty score was rated the highest by customers who have used Eastman Chemical Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Eastman Chemical Company Customer Loyalty Score by Industry
Eastman Chemical Company's Customer Loyalty score was rated 55% by Chemicals industry customers.
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Eastman Chemical Company Customer Loyalty vs. Competitors
Compared to its competitors, Eastman Chemical Company's Customer Loyalty score is rated right above Huntsman Corporation, and is preceded by Ferro Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| West | 100% |
| Dow Chemical Company | 79% |
| DuPont | 77% |
| Ferro Corporation | 73% |
| Eastman Chemical Company | 70% |
| Huntsman Corporation | 57% |
| RPM International | N/A |
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Eastman Chemical Company Product Quality
3.6/5
Eastman Chemical Company has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Eastman Chemical Company Product Information
Eastman Chemical Company’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated Eastman Chemical Company's product the highest.
- Website
- http://eastman.com
- Company Size
- 10,000+ Employees
Industry
Energy
Hardware and Devices
Healthcare
Quick Insights into Eastman Chemical Company Product Quality
Eastman Chemical Company's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Asian or Pacific Islander customers.
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Ranked Eastman Chemical Company Product Quality the Highest
Ranked Eastman Chemical Company Product Quality the Lowest
Eastman Chemical Company Product Quality Score by Gender
Female customers rated Eastman Chemical Company's Product Quality score 0.1 stars higher than Male customers.
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Male
3.6/5
Female
3.7/5
Eastman Chemical Company Product Quality Score by Ethnicity
Eastman Chemical Company's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 4.1 | Other | 4.1 |
Eastman Chemical Company Product Quality Score by Age
Eastman Chemical Company's Product Quality score was rated 4.7 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.7 | 41-45 | 4.7 |
Eastman Chemical Company Product Quality Score by Usage
Eastman Chemical Company's Product Quality score was rated the highest by customers who have used Eastman Chemical Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Eastman Chemical Company Product Quality Score by Industry
Eastman Chemical Company's Product Quality score was rated 4.5 stars by Chemicals industry customers.
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Eastman Chemical Company Product Quality vs. Competitors
Compared to its competitors, Eastman Chemical Company's Product Quality score is rated right above Huntsman Corporation, and is preceded by DuPont.
| COMPANY | Product Quality Score | |
|---|---|---|
| West | 5/5 |
| Dow Chemical Company | 4.1/5 |
| DuPont | 3.8/5 |
| Eastman Chemical Company | 3.6/5 |
| Huntsman Corporation | 3.3/5 |
| Ferro Corporation | 3.1/5 |
| RPM International | N/A |
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Eastman Chemical Company Pricing
Eastman Chemical Company ROI & Value For Money
3.6/5
Eastman Chemical Company has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Eastman Chemical Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry.
Quick Insights into Eastman Chemical Company ROI
Eastman Chemical Company's ROI score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Eastman Chemical Company ROI the Highest
Ranked Eastman Chemical Company ROI the Lowest
Eastman Chemical Company ROI Score by Gender
Female customers rated Eastman Chemical Company's ROI score 0.7 stars higher than Male customers.
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Male
3/5
Female
3.7/5
Eastman Chemical Company ROI Score by Ethnicity
Eastman Chemical Company's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 3.8 | Other | 3.8 |
Eastman Chemical Company ROI Score by Age
Eastman Chemical Company's ROI score was rated 4 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4 | 41-45 | 4 |
Eastman Chemical Company ROI Score by Usage
Eastman Chemical Company's ROI score was rated the highest by customers who have used Eastman Chemical Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Eastman Chemical Company ROI Score by Industry
Eastman Chemical Company's ROI score was rated 4.3 stars by Chemicals industry customers.
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Eastman Chemical Company Pricing vs. Competitors
Compared to its competitors, Eastman Chemical Company's ROI score is rated right above Huntsman Corporation, and is preceded by DuPont.
| COMPANY | Pricing Score | |
|---|---|---|
| Dow Chemical Company | 3.9/5 |
| DuPont | 3.7/5 |
| Eastman Chemical Company | 3.6/5 |
| Huntsman Corporation | 3.4/5 |
| Ferro Corporation | 3/5 |
| West | 2.5/5 |
| RPM International | N/A |
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Eastman Chemical Company Customer Satisfaction (CSAT)
Eastman Chemical Company Customer Satisfaction (CSAT) Score
63 / 100
Eastman Chemical Company has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
48%
Satisfied
15%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
3%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eastman Chemical Company Customer Satisfaction
Eastman Chemical Company's Customer Satisfaction score was rated highest by customers from the Chemicals industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Eastman Chemical Company Customer Satisfaction the Highest
Ranked Eastman Chemical Company Customer Satisfaction the Lowest
Eastman Chemical Company Customer Satisfaction Score by Gender
Male customers rated Eastman Chemical Company's Customer Satisfaction score 10 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Eastman Chemical Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eastman Chemical Company's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Eastman Chemical Company's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Eastman Chemical Company Customer Satisfaction Score by Usage
Eastman Chemical Company's Customer Satisfaction score was rated the highest by customers who have used Eastman Chemical Company's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Eastman Chemical Company Customer Satisfaction Score by Industry
Eastman Chemical Company's Customer Satisfaction score was rated 75 points by Chemicals industry customers.
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}Eastman Chemical Company Customer Satisfaction vs. Competitors
Compared to its competitors, Eastman Chemical Company's Customer Satisfaction score is rated right above Huntsman Corporation, and is preceded by DuPont.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| West | 100% |
| Dow Chemical Company | 76% |
| DuPont | 72% |
| Eastman Chemical Company | 63% |
| Huntsman Corporation | 61% |
| Ferro Corporation | 40% |
| RPM International | 0% |
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Eastman Chemical Company Customer Service
3.8/5
Eastman Chemical Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Eastman Chemical Company's Customer Service
Address
200 South Wilcox Drive, Kingsport, TN
Website
http://eastman.com
Phone Number
(142) 322-9200
Quick Insights into Eastman Chemical Company Customer Service
Eastman Chemical Company's Customer Service score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Eastman Chemical Company Customer Service the Highest
Ranked Eastman Chemical Company Customer Service the Lowest
Eastman Chemical Company Customer Service Score by Gender
Female customers rated Eastman Chemical Company's Customer Service score 0.5 stars higher than Male customers.
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Male
3.2/5
Female
3.7/5
Eastman Chemical Company Customer Service Score by Ethnicity
Eastman Chemical Company's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 3.6 | Other | 3.6 |
Eastman Chemical Company Customer Service Score by Age
Eastman Chemical Company's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Eastman Chemical Company Customer Service Score by Usage
Eastman Chemical Company's Customer Service score was rated the highest by customers who have used Eastman Chemical Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Eastman Chemical Company Customer Service Score by Industry
Eastman Chemical Company's Customer Service score was rated 4.2 stars by Chemicals industry customers.
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Eastman Chemical Company Customer Service vs. Competitors
Compared to its competitors, Eastman Chemical Company's Customer Service score is rated right above Huntsman Corporation, and is preceded by DuPont.
| COMPANY | Customer Service Score | |
|---|---|---|
| West | 5/5 |
| Dow Chemical Company | 3.9/5 |
| DuPont | 3.8/5 |
| Eastman Chemical Company | 3.8/5 |
| Huntsman Corporation | 3.4/5 |
| Ferro Corporation | 3/5 |
| RPM International | N/A |
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Eastman Chemical Company as an Employer
2.6/5
Eastman Chemical Company has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Eastman Chemical Company
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Eastman Chemical Company scored a 11 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Eastman Chemical Company would recommend the brand to a friend. ENPS measures how likely Eastman Chemical Company employees would recommend working at Eastman Chemical Company to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
