-78
NPS
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XSport Fitness
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About XSport Fitness' Brand
Among its major competitors, XSport Fitness is ranked in 4th place for NPS while Lifetime is 1st, and Planet Fitness is 2nd.Their current valuation is $6.53B
Brand at a Glance
77%
Customer Loyalty
1.7/5
Product Quality
1.8/5
Pricing
1.6/5
Customer Service
XSport Fitness Ranking
- #4 / 4 of its competitors
XSport Fitness NPS
XSport Fitness's Net Promoter Score (NPS) is a -78 with 6% Promoters, 10% Passives, and 84% Detractors. Net Promoter Score tracks whether XSport Fitness's customers would recommend using the product based on a scale of -100 to 100.
XSport Fitness Overall NPS
| 6% | Promoters |
|---|---|
| 10% | Passives |
| 84% | Detractors |
XSport Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -65 | Apr 2023 | -65 |
May 2023 -69 | May 2023 | -69 |
Jun 2023 -71 | Jun 2023 | -71 |
Jul 2023 -70 | Jul 2023 | -70 |
Aug 2023 -71 | Aug 2023 | -71 |
Nov 2023 -75 | Nov 2023 | -75 |
Dec 2023 -76 | Dec 2023 | -76 |
Feb 2024 -79 | Feb 2024 | -79 |
Mar 2024 -76 | Mar 2024 | -76 |
May 2024 -76 | May 2024 | -76 |
Jul 2024 -77 | Jul 2024 | -77 |
Aug 2024 -77 | Aug 2024 | -77 |
How Other Brands Compare
XSport Fitness is ranked #4 for NPS among its competitors. Lifetime and Planet Fitness come in first and second, with LA Fitness coming in at third. Among those competitors, it is the most valued company.
XSport Fitness |  Planet Fitness |  Lifetime |  LA Fitness | |
| Global Ranking | #- | #433 | #- | #- |
| NPS | -78 | -31 | 0 | -62 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $6.53B | $6.52B | $290.82M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
XSport Fitness NPS by Gender
Male customers rated XSport Fitness's NPS 32 points higher than Female customers.
Male
-50
XSport Fitness's NPS was rated -50 by Male customers on Comparably.
10%
Promoters
30%
Passives
60%
Detractors
Female
-82
XSport Fitness's NPS was rated -82 by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
XSport Fitness NPS by Ethnicity
XSport Fitness's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -70 | Caucasian | -70 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -67 | African American/Black | -67 |
XSport Fitness NPS by Age
XSport Fitness's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
XSport Fitness NPS by Usage
XSport Fitness's NPS was rated the highest by customers who have used XSport Fitness's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
XSport Fitness NPS vs. Competitors
Compared to its competitors, XSport Fitness's NPS is rated right below LA Fitness.
| COMPANY | NPS Score | |
|---|---|---|
| Lifetime | 0 |
| Planet Fitness | -31 |
| LA Fitness | -62 |
| XSport Fitness | -78 |
XSport Fitness Customer Reviews
Out of the 5 XSport Fitness customer reviews 3 were positive and 2 were constructive. XSport Fitness customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
XSport Fitness Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of XSport Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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XSport Fitness Customer Loyalty Score by Gender
Female customers rated XSport Fitness's Customer Loyalty score 11% higher than Male customers.
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Male
73%
Yes
Female
84%
Yes
XSport Fitness Customer Loyalty Score by Ethnicity
XSport Fitness's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of XSport Fitness.
82
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
African American/Black
XSport Fitness Customer Loyalty Score by Age
XSport Fitness's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
61-65 70% | 61-65 | 70% |
XSport Fitness Customer Loyalty Score by Usage
XSport Fitness's Customer Loyalty score was rated the highest by customers who have used XSport Fitness's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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XSport Fitness Customer Loyalty Score by Industry
XSport Fitness's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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XSport Fitness Customer Loyalty vs. Competitors
Compared to its competitors, XSport Fitness's Customer Loyalty score is rated right above LA Fitness, and is preceded by Planet Fitness.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lifetime | 100% |
| Planet Fitness | 77% |
| XSport Fitness | 77% |
| LA Fitness | 74% |
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XSport Fitness Product Quality
1.7/5
XSport Fitness has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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XSport Fitness Product Information
XSport Fitness’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated XSport Fitness's product the highest. Reviewers from the Tech industry rated XSport Fitness the lowest at 1.5.
- Website
- http://www.xsportfitness.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into XSport Fitness Product Quality
XSport Fitness's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked XSport Fitness Product Quality the Highest
Ranked XSport Fitness Product Quality the Lowest
XSport Fitness Product Quality Score by Gender
Male customers rated XSport Fitness's Product Quality score 0.5 stars higher than Female customers.
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Male
2.1/5
Female
1.6/5
XSport Fitness Product Quality Score by Ethnicity
XSport Fitness's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of XSport Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.3 | African American/Black | 2.3 |
XSport Fitness Product Quality Score by Age
XSport Fitness's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2.6 | 31-35 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
XSport Fitness Product Quality Score by Usage
XSport Fitness's Product Quality score was rated the highest by customers who have used XSport Fitness's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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XSport Fitness Product Quality Score by Industry
XSport Fitness's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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XSport Fitness Product Quality vs. Competitors
Compared to its competitors, XSport Fitness's Product Quality score is rated right below LA Fitness.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lifetime | 3.2/5 |
| Planet Fitness | 2.6/5 |
| LA Fitness | 1.9/5 |
| XSport Fitness | 1.7/5 |
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XSport Fitness Pricing
XSport Fitness ROI & Value For Money
1.8/5
XSport Fitness has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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XSport Fitness Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from XSport Fitness.
Quick Insights into XSport Fitness ROI
XSport Fitness's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked XSport Fitness ROI the Highest
Ranked XSport Fitness ROI the Lowest
XSport Fitness ROI Score by Gender
Male customers rated XSport Fitness's ROI score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
XSport Fitness ROI Score by Ethnicity
XSport Fitness's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of XSport Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
XSport Fitness ROI Score by Age
XSport Fitness's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of XSport Fitness.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2.8 | 31-35 | 2.8 |
61-65 1.5 | 61-65 | 1.5 |
XSport Fitness ROI Score by Usage
XSport Fitness's ROI score was rated the highest by customers who have used XSport Fitness's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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XSport Fitness ROI Score by Industry
XSport Fitness's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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XSport Fitness Pricing vs. Competitors
Compared to its competitors, XSport Fitness's ROI score is rated right below LA Fitness.
| COMPANY | Pricing Score | |
|---|---|---|
| Lifetime | 2.7/5 |
| Planet Fitness | 2.7/5 |
| LA Fitness | 1.9/5 |
| XSport Fitness | 1.8/5 |
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XSport Fitness Customer Satisfaction (CSAT)
XSport Fitness Customer Satisfaction (CSAT) Score
21 / 100
XSport Fitness has an overall Customer Satisfaction score of 21 rated by its users and customers.
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Very Satisfied
6%
Satisfied
15%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
15%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into XSport Fitness Customer Satisfaction
XSport Fitness's Customer Satisfaction score was rated highest by customers who have used XSport Fitness's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked XSport Fitness Customer Satisfaction the Highest
Ranked XSport Fitness Customer Satisfaction the Lowest
XSport Fitness Customer Satisfaction Score by Gender
Male customers rated XSport Fitness's Customer Satisfaction score 0 points higher than Female customers.
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30 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 40% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 89% |
XSport Fitness Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
XSport Fitness' Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
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30 / 100
Very Satisfied
0%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
70%
CSAT according to Hispanic or Latino
XSport Fitness' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to African American/Black
XSport Fitness' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
XSport Fitness Customer Satisfaction Score by Age
XSport Fitness's Customer Satisfaction score was rated 0 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% |
XSport Fitness Customer Satisfaction Score by Usage
XSport Fitness's Customer Satisfaction score was rated the highest by customers who have used XSport Fitness's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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XSport Fitness Customer Satisfaction Score by Industry
XSport Fitness's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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}XSport Fitness Customer Satisfaction vs. Competitors
Compared to its competitors, XSport Fitness's Customer Satisfaction score is rated right below LA Fitness.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Planet Fitness | 38% |
| Lifetime | 33% |
| LA Fitness | 22% |
| XSport Fitness | 21% |
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XSport Fitness Customer Service
1.6/5
XSport Fitness has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About XSport Fitness's Customer Service
Website
http://www.xsportfitness.com
Phone Number
(877) 417-1450
Quick Insights into XSport Fitness Customer Service
XSport Fitness's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked XSport Fitness Customer Service the Highest
Ranked XSport Fitness Customer Service the Lowest
XSport Fitness Customer Service Score by Gender
Male customers rated XSport Fitness's Customer Service score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
XSport Fitness Customer Service Score by Ethnicity
XSport Fitness's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of XSport Fitness.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
XSport Fitness Customer Service Score by Age
XSport Fitness's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2.6 | 31-35 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
XSport Fitness Customer Service Score by Usage
XSport Fitness's Customer Service score was rated the highest by customers who have used XSport Fitness's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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XSport Fitness Customer Service Score by Industry
XSport Fitness's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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XSport Fitness Customer Service vs. Competitors
Compared to its competitors, XSport Fitness's Customer Service score is rated right below LA Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lifetime | 4.2/5 |
| Planet Fitness | 2.4/5 |
| LA Fitness | 1.8/5 |
| XSport Fitness | 1.6/5 |
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XSport Fitness as an Employer
2.6/5
XSport Fitness has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
XSport Fitness scored a -78 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of XSport Fitness would recommend the brand to a friend. ENPS measures how likely XSport Fitness employees would recommend working at XSport Fitness to a friend.
Net Promoter Score
-78
NPS Score
| 6% | Promoters |
|---|---|
| 10% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
