35
NPS
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yamibuy
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About yamibuy's Brand
Yamibuy is the leading Asian American-Centric Internet Company, dedicated to provide Asian products to customers. Among its major competitors, yamibuy is ranked in 2nd place for NPS while Amazon is 1st, and Etsy is 3rd.
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
yamibuy Ranking
- #2 / 4 of its competitors
yamibuy NPS
yamibuy's Net Promoter Score (NPS) is a 35 with 52% Promoters, 31% Passives, and 17% Detractors. Net Promoter Score tracks whether yamibuy's customers would recommend using the product based on a scale of -100 to 100.
yamibuy Overall NPS
| 52% | Promoters |
|---|---|
| 31% | Passives |
| 17% | Detractors |
yamibuy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 54 | Mar 2022 | 54 |
Apr 2022 46 | Apr 2022 | 46 |
May 2022 40 | May 2022 | 40 |
Jun 2022 43 | Jun 2022 | 43 |
Sep 2022 41 | Sep 2022 | 41 |
Jan 2023 44 | Jan 2023 | 44 |
Mar 2023 38 | Mar 2023 | 38 |
Sep 2023 40 | Sep 2023 | 40 |
Sep 2024 41 | Sep 2024 | 41 |
Nov 2024 36 | Nov 2024 | 36 |
Feb 2025 39 | Feb 2025 | 39 |
Jun 2025 34 | Jun 2025 | 34 |
How Other Brands Compare
yamibuy is ranked second for NPS among its competitors. Amazon and Etsy come in first and third, with Everything But The House coming in at #4.
yamibuy |  Amazon |  Etsy |  Everything But The House | |
| Global Ranking | #- | #9 | #135 | #- |
| NPS | 35 | 49 | -7 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.64T | $25.42B | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
yamibuy NPS by Gender
Male customers rated yamibuy's NPS 27 points higher than Female customers.
Male
67
yamibuy's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
40
yamibuy's NPS was rated 40 by Female customers on Comparably.
40%
Promoters
60%
Passives
0%
Detractors
yamibuy NPS by Ethnicity
yamibuy's NPS was rated 33 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
yamibuy NPS by Age
yamibuy's NPS was rated 75 points by customers ages 18-25 on Comparably.
yamibuy NPS by Usage
yamibuy's NPS was rated 60 points by customers who have used yamibuy's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
yamibuy NPS vs. Competitors
Compared to its competitors, yamibuy's NPS is rated right above Etsy, and is preceded by Amazon.
| COMPANY | NPS Score | |
|---|---|---|
| Amazon | 49 |
| yamibuy | 35 |
| Etsy | -7 |
 | Snapdeal | -29 |
| Everything But The House | -100 |
yamibuy Customer Reviews
Out of the 4 yamibuy customer reviews 4 were positive and 0 were constructive. yamibuy customer reviews reflect that all customers have a favorable experience using the products/services of the company.
yamibuy Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of yamibuy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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yamibuy Customer Loyalty Score by Gender
Male customers rated yamibuy's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
yamibuy Customer Loyalty Score by Ethnicity
yamibuy's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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70
out of 100
Asian or Pacific Islander
yamibuy Customer Loyalty Score by Age
yamibuy's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
yamibuy Customer Loyalty Score by Usage
yamibuy's Customer Loyalty score was rated 82% by customers who have used yamibuy's products/services for 1 to 2 Years.
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yamibuy Customer Loyalty vs. Competitors
Compared to its competitors, yamibuy's Customer Loyalty score is rated right above Snapdeal, and is preceded by Amazon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Everything But The House | 100% |
| Amazon | 89% |
| yamibuy | 84% |
| Snapdeal | 76% |
| Etsy | 72% |
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yamibuy Product Quality
4.2/5
yamibuy has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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yamibuy Product Information
yamibuy’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.yamibuy.com
- Company Size
- 201-500 Employees
Industry
Retail
Quick Insights into yamibuy Product Quality
yamibuy's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked yamibuy Product Quality the Highest
Ranked yamibuy Product Quality the Lowest
yamibuy Product Quality Score by Gender
Female customers rated yamibuy's Product Quality score 0.3 stars higher than Male customers.
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Male
4.3/5
Female
4.6/5
yamibuy Product Quality Score by Ethnicity
yamibuy's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
yamibuy Product Quality Score by Age
yamibuy's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
yamibuy Product Quality Score by Usage
yamibuy's Product Quality score was rated 4.4 stars by customers who have used yamibuy's products/services for 1 to 2 Years.
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yamibuy Product Quality vs. Competitors
Compared to its competitors, yamibuy's Product Quality score is rated right above Etsy, and is preceded by Amazon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| yamibuy | 4.2/5 |
| Etsy | 3.3/5 |
| Snapdeal | 3.1/5 |
| Everything But The House | 2/5 |
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yamibuy Pricing
yamibuy ROI & Value For Money
4/5
yamibuy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into yamibuy ROI
yamibuy's ROI score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked yamibuy ROI the Highest
Ranked yamibuy ROI the Lowest
yamibuy ROI Score by Gender
Female customers rated yamibuy's ROI score 0.3 stars higher than Male customers.
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Male
4.1/5
Female
4.4/5
yamibuy ROI Score by Ethnicity
yamibuy's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
yamibuy ROI Score by Age
yamibuy's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
yamibuy ROI Score by Usage
yamibuy's ROI score was rated 4.3 stars by customers who have used yamibuy's products/services for 1 to 2 Years.
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yamibuy Pricing vs. Competitors
Compared to its competitors, yamibuy's ROI score is rated right above Etsy, and is preceded by Amazon.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| yamibuy | 4/5 |
| Etsy | 3.1/5 |
| Snapdeal | 2.8/5 |
| Everything But The House | 2/5 |
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yamibuy Customer Satisfaction (CSAT)
yamibuy Customer Satisfaction (CSAT) Score
85 / 100
yamibuy has an overall Customer Satisfaction score of 85 rated by its users and customers.
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Very Satisfied
31%
Satisfied
54%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into yamibuy Customer Satisfaction
yamibuy's Customer Satisfaction score was rated highest by customers who have used yamibuy's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked yamibuy Customer Satisfaction the Highest
Ranked yamibuy Customer Satisfaction the Lowest
yamibuy Customer Satisfaction Score by Gender
yamibuy's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
yamibuy Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
yamibuy's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
yamibuy Customer Satisfaction Score by Age
yamibuy's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
yamibuy Customer Satisfaction Score by Usage
yamibuy's Customer Satisfaction score was rated 100 points by customers who have used yamibuy's products/services for 1 to 2 Years.
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yamibuy Customer Satisfaction vs. Competitors
Compared to its competitors, yamibuy's Customer Satisfaction score is rated right above Amazon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| yamibuy | 85% |
| Amazon | 84% |
| Snapdeal | 57% |
| Etsy | 53% |
| Everything But The House | 0% |
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yamibuy Customer Service
4.3/5
yamibuy has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About yamibuy's Customer Service
Address
140 South State College Blvd, Suite 300, Brea, CA 92821
Website
http://www.yamibuy.com
Phone Number
9093480620
yamibuy's Social Links
Quick Insights into yamibuy Customer Service
yamibuy's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked yamibuy Customer Service the Highest
Ranked yamibuy Customer Service the Lowest
yamibuy Customer Service Score by Gender
yamibuy's Customer Service score was rated 4.3 by both Female and Male customers on Comparably.
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Male
4.3/5
Female
4.3/5
yamibuy Customer Service Score by Ethnicity
yamibuy's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
yamibuy Customer Service Score by Age
yamibuy's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
yamibuy Customer Service Score by Usage
yamibuy's Customer Service score was rated 4.3 stars by customers who have used yamibuy's products/services for 1 to 2 Years.
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yamibuy Customer Service vs. Competitors
Compared to its competitors, yamibuy's Customer Service score is rated right above Amazon.
| COMPANY | Customer Service Score | |
|---|---|---|
| yamibuy | 4.3/5 |
| Amazon | 4.2/5 |
| Etsy | 3/5 |
| Snapdeal | 2.9/5 |
| Everything But The House | 1.5/5 |
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Consumer vs. Employees
yamibuy scored a 35 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of yamibuy would recommend the brand to a friend. ENPS measures how likely yamibuy employees would recommend working at yamibuy to a friend.
Net Promoter Score
35
NPS Score
| 52% | Promoters |
|---|---|
| 31% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
