20
NPS
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Yello.co
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About Yello.co's Brand
Yello's leading talent acquisition software is used by Fortune 500 companies and high-growth businesses to attract and nurture top talent Among its major competitors, Yello.co is ranked in 3rd place for NPS while Thuzio is 1st, and iCIMS is 2nd.Their current valuation is $150.00M
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Yello.co Ranking
- #2 / 4 of its competitors
Yello.co NPS
Yello.co's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Yello.co's customers would recommend using the product based on a scale of -100 to 100.
Yello.co Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Yello.co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Aug 2022 20 | Aug 2022 | 20 |
How Other Brands Compare
Yello.co is ranked second for NPS among its competitors. iCIMS and Cornerstone OnDemand come in first and third, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.
Yello.co |  Oracle |  iCIMS |  Cornerstone OnDemand | |
| Global Ranking | #- | #173 | #560 | #- |
| NPS | 20 | 11 | 26 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $150.00M | $207.07B | $250.00M | $2.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yello.co NPS vs. Competitors
Compared to its competitors, Yello.co's NPS is rated right above Cornerstone OnDemand, and is preceded by iCIMS.
| COMPANY | NPS Score | |
|---|---|---|
 | Thuzio | 100 |
| iCIMS | 26 |
| Yello.co | 20 |
| Cornerstone OnDemand | 17 |
| Oracle | 11 |
Yello.co Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Yello.co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Yello.co Customer Loyalty vs. Competitors
Compared to its competitors, Yello.co's Customer Loyalty score is rated right below Oracle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thuzio | 100% |
| Cornerstone OnDemand | 74% |
| iCIMS | 73% |
| Oracle | 72% |
| Yello.co | 10% |
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Yello.co Product Quality
3.2/5
Yello.co has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Yello.co Product Information
Yello.co serves markets in the United States and Canada. Yello.co supports Web devices and offers products for small, medium, and large sized businesses.
Yello.co’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://yello.co
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Languages Supported
English
Product Type
Applicant Tracking (ATS) Software
Recruitment Software
Talent Management Software
Video Interview Software
Yello.co Product Quality vs. Competitors
Compared to its competitors, Yello.co's Product Quality score is rated right below Oracle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Thuzio | 5/5 |
| Cornerstone OnDemand | 4/5 |
| iCIMS | 3.8/5 |
| Oracle | 3.7/5 |
| Yello.co | 3.2/5 |
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Yello.co Pricing
Yello.co ROI & Value For Money
3/5
Yello.co has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Yello.co Pricing Plans
Yello.co has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Yello.co?
Small Businesses
Medium Businesses
Large Enterprises
Yello.co Pricing vs. Competitors
Compared to its competitors, Yello.co's ROI score is rated right below Cornerstone OnDemand.
| COMPANY | Pricing Score | |
|---|---|---|
| Thuzio | 5/5 |
| iCIMS | 3.7/5 |
| Oracle | 3.7/5 |
| Cornerstone OnDemand | 3.6/5 |
| Yello.co | 3/5 |
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Yello.co Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yello.co Customer Satisfaction vs. Competitors
Compared to its competitors, Yello.co's Customer Satisfaction score is rated right above Cornerstone OnDemand, and is preceded by Thuzio.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Oracle | 68% |
| iCIMS | 54% |
| Thuzio | 0% |
| Yello.co | 0% |
| Cornerstone OnDemand | 0% |
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Yello.co Customer Service
3.2/5
Yello.co has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Yello.co's Customer Service
Website
https://yello.co
Yello.co Customer Service vs. Competitors
Compared to its competitors, Yello.co's Customer Service score is rated right above Cornerstone OnDemand, and is preceded by iCIMS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thuzio | 5/5 |
| Oracle | 3.6/5 |
| iCIMS | 3.4/5 |
| Yello.co | 3.2/5 |
| Cornerstone OnDemand | 2.8/5 |
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Yello.co as an Employer
3.2/5
Yello.co has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Yello.co scored a 20 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Yello.co would recommend the brand to a friend. ENPS measures how likely Yello.co employees would recommend working at Yello.co to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
