20
NPS
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Yokogawa
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About Yokogawa's Brand
A solutions and service company with over 100 years of experience in industrial automation and control. Among its major competitors, Yokogawa is ranked in 3rd place for NPS while Siemens is 1st, and ABB Ltd is 2nd.Their current market cap is $5.48B
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Yokogawa Ranking
- #3 / 4 of its competitors
Yokogawa NPS
Yokogawa's Net Promoter Score (NPS) is a 20 with 55% Promoters, 10% Passives, and 35% Detractors. Net Promoter Score tracks whether Yokogawa's customers would recommend using the product based on a scale of -100 to 100.
Yokogawa Overall NPS
| 55% | Promoters |
|---|---|
| 10% | Passives |
| 35% | Detractors |
Yokogawa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 13 | Jun 2023 | 13 |
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 -10 | Nov 2023 | -10 |
Dec 2023 -25 | Dec 2023 | -25 |
Jan 2024 -16 | Jan 2024 | -16 |
Feb 2024 -8 | Feb 2024 | -8 |
Apr 2024 -1 | Apr 2024 | -1 |
Jun 2024 7 | Jun 2024 | 7 |
Sep 2024 6 | Sep 2024 | 6 |
Apr 2025 12 | Apr 2025 | 12 |
Jun 2025 15 | Jun 2025 | 15 |
Oct 2025 20 | Oct 2025 | 20 |
How Other Brands Compare
Yokogawa is ranked third for NPS among its competitors. Siemens and ABB Ltd come in first and second, with Hauser coming in at #4. Among those competitors, it is the third most valued company behind ABB Ltd.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yokogawa NPS vs. Competitors
Compared to its competitors, Yokogawa's NPS is rated right above Omron Corporation, and is preceded by ABB Ltd.
| COMPANY | NPS Score | |
|---|---|---|
 | Siemens | 37 |
 | ABB Ltd | 27 |
| Yokogawa | 20 |
 | Omron Corporation | N/A |
Yokogawa Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Yokogawa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Yokogawa Customer Loyalty vs. Competitors
Compared to its competitors, Yokogawa's Customer Loyalty score is rated right above Omron Corporation, and is preceded by Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ABB Ltd | 83% |
| Siemens | 80% |
| Yokogawa | 74% |
| Omron Corporation | N/A |
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Yokogawa Product Quality
3.6/5
Yokogawa has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Yokogawa Product Information
Yokogawa’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.yokogawa.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Yokogawa Product Quality vs. Competitors
Compared to its competitors, Yokogawa's Product Quality score is rated right above Omron Corporation, and is preceded by ABB Ltd.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4/5 |
| ABB Ltd | 4/5 |
| Yokogawa | 3.6/5 |
| Omron Corporation | N/A |
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Yokogawa Pricing
Yokogawa ROI & Value For Money
4.2/5
Yokogawa has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Yokogawa Pricing vs. Competitors
Compared to its competitors, Yokogawa's ROI score is rated right above Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
| Yokogawa | 4.2/5 |
| Siemens | 4/5 |
| ABB Ltd | 3.8/5 |
| Omron Corporation | N/A |
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Yokogawa Customer Satisfaction (CSAT)
Yokogawa Customer Satisfaction (CSAT) Score
89 / 100
Yokogawa has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yokogawa Customer Satisfaction vs. Competitors
Compared to its competitors, Yokogawa's Customer Satisfaction score is rated right above Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Yokogawa | 89% |
| Siemens | 78% |
| ABB Ltd | 74% |
| Omron Corporation | 0% |
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Yokogawa Customer Service
3.7/5
Yokogawa has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Yokogawa's Customer Service
Address
Tokio, TX United States of America
Website
http://www.yokogawa.com/
Phone Number
81 422 52 5530
Yokogawa Customer Service vs. Competitors
Compared to its competitors, Yokogawa's Customer Service score is rated right above Omron Corporation, and is preceded by ABB Ltd.
| COMPANY | Customer Service Score | |
|---|---|---|
| Siemens | 4/5 |
| ABB Ltd | 3.9/5 |
| Yokogawa | 3.7/5 |
| Omron Corporation | N/A |
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Yokogawa as an Employer
2.8/5
Yokogawa has a 2.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Yokogawa scored a 20 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Yokogawa would recommend the brand to a friend. ENPS measures how likely Yokogawa employees would recommend working at Yokogawa to a friend.
Net Promoter Score
20
NPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
