8
NPS
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YOOX NET-A-PORTER GROUP
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About YOOX NET-A-PORTER GROUP's Brand
YOOX NET-A-PORTER GROUP is a fashion retail store that offers luxury goods. Among its major competitors, YOOX NET-A-PORTER GROUP is ranked in 3rd place for NPS while Farfetch is 1st, and Matches Fashion is 2nd.Their current valuation is $5.92B
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
YOOX NET-A-PORTER GROUP Ranking
- #3 / 4 of its competitors
YOOX NET-A-PORTER GROUP NPS
YOOX NET-A-PORTER GROUP's Net Promoter Score (NPS) is a 8 with 48% Promoters, 12% Passives, and 40% Detractors. Net Promoter Score tracks whether YOOX NET-A-PORTER GROUP's customers would recommend using the product based on a scale of -100 to 100.
YOOX NET-A-PORTER GROUP Overall NPS
| 48% | Promoters |
|---|---|
| 12% | Passives |
| 40% | Detractors |
YOOX NET-A-PORTER GROUP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 33 | Apr 2022 | 33 |
May 2022 39 | May 2022 | 39 |
Sep 2022 29 | Sep 2022 | 29 |
Oct 2022 20 | Oct 2022 | 20 |
Nov 2022 25 | Nov 2022 | 25 |
Apr 2023 11 | Apr 2023 | 11 |
Sep 2023 15 | Sep 2023 | 15 |
Nov 2023 15 | Nov 2023 | 15 |
Dec 2023 14 | Dec 2023 | 14 |
Mar 2024 18 | Mar 2024 | 18 |
May 2024 13 | May 2024 | 13 |
Jan 2026 8 | Jan 2026 | 8 |
How Other Brands Compare
YOOX NET-A-PORTER GROUP is ranked third for NPS among its competitors. Farfetch and Matches Fashion come in first and second, with The Net-A-Porter Group coming in at #4. Among those competitors, it is the third most valued company.
YOOX NET-A-PORTER GROUP |  Farfetch |  Matches Fashion |  The Net-A-Porter Group | |
| Global Ranking | #- | #780 | #- | #- |
| NPS | 8 | 37 | 9 | - |
| Valuation Updated every 24 hours for public companies | $5.92B | $4.62B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YOOX NET-A-PORTER GROUP NPS by Gender
YOOX NET-A-PORTER GROUP's NPS was rated 17 by Female customers on Comparably.
Female
17
YOOX NET-A-PORTER GROUP's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Male
N/A
YOOX NET-A-PORTER GROUP's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
YOOX NET-A-PORTER GROUP NPS by Ethnicity
YOOX NET-A-PORTER GROUP's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other 67 | Other | 67 |
YOOX NET-A-PORTER GROUP NPS by Age
YOOX NET-A-PORTER GROUP's NPS was rated -34 points by customers ages 36-40 on Comparably.
YOOX NET-A-PORTER GROUP NPS by Usage
YOOX NET-A-PORTER GROUP's NPS was rated the highest by customers who have used YOOX NET-A-PORTER GROUP's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Over 10 Years 0 | Over 10 Years | 0 |
YOOX NET-A-PORTER GROUP NPS vs. Competitors
Compared to its competitors, YOOX NET-A-PORTER GROUP's NPS is rated right below Matches Fashion.
| COMPANY | NPS Score | |
|---|---|---|
| Farfetch | 37 |
| Matches Fashion | 9 |
| YOOX NET-A-PORTER GROUP | 8 |
YOOX NET-A-PORTER GROUP Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of YOOX NET-A-PORTER GROUP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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YOOX NET-A-PORTER GROUP Customer Loyalty Score by Gender
YOOX NET-A-PORTER GROUP's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
YOOX NET-A-PORTER GROUP Customer Loyalty Score by Ethnicity
YOOX NET-A-PORTER GROUP's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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55
out of 100
Caucasian
70
out of 100
Other
YOOX NET-A-PORTER GROUP Customer Loyalty Score by Age
YOOX NET-A-PORTER GROUP's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
YOOX NET-A-PORTER GROUP Customer Loyalty Score by Usage
YOOX NET-A-PORTER GROUP's Customer Loyalty score was rated the highest by customers who have used YOOX NET-A-PORTER GROUP's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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YOOX NET-A-PORTER GROUP Customer Loyalty Score by Industry
YOOX NET-A-PORTER GROUP's Customer Loyalty score was rated 70% by Tech industry customers.
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YOOX NET-A-PORTER GROUP Customer Loyalty vs. Competitors
Compared to its competitors, YOOX NET-A-PORTER GROUP's Customer Loyalty score is rated right below Farfetch.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Matches Fashion | 83% |
| Farfetch | 79% |
| YOOX NET-A-PORTER GROUP | 72% |
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YOOX NET-A-PORTER GROUP Product Quality
3.8/5
YOOX NET-A-PORTER GROUP has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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YOOX NET-A-PORTER GROUP Product Information
YOOX NET-A-PORTER GROUP’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated YOOX NET-A-PORTER GROUP's product the highest.
- Website
- http://www.ynap.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
SaaS
Quick Insights into YOOX NET-A-PORTER GROUP Product Quality
YOOX NET-A-PORTER GROUP's Product Quality score was rated highest by customers who have used YOOX NET-A-PORTER GROUP's products/services for Over 10 Years, and rated lowest by customers who have used YOOX NET-A-PORTER GROUP's products/services for Less than 1 Year.
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Ranked YOOX NET-A-PORTER GROUP Product Quality the Highest
Ranked YOOX NET-A-PORTER GROUP Product Quality the Lowest
YOOX NET-A-PORTER GROUP Product Quality Score by Gender
YOOX NET-A-PORTER GROUP's Product Quality score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
YOOX NET-A-PORTER GROUP Product Quality Score by Ethnicity
YOOX NET-A-PORTER GROUP's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 4.1 | Other | 4.1 |
YOOX NET-A-PORTER GROUP Product Quality Score by Age
YOOX NET-A-PORTER GROUP's Product Quality score was rated 4.3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
YOOX NET-A-PORTER GROUP Product Quality Score by Usage
YOOX NET-A-PORTER GROUP's Product Quality score was rated the highest by customers who have used YOOX NET-A-PORTER GROUP's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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YOOX NET-A-PORTER GROUP Product Quality Score by Industry
YOOX NET-A-PORTER GROUP's Product Quality score was rated 3.8 stars by Tech industry customers.
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YOOX NET-A-PORTER GROUP Product Quality vs. Competitors
Compared to its competitors, YOOX NET-A-PORTER GROUP's Product Quality score is rated right below Farfetch.
| COMPANY | Product Quality Score | |
|---|---|---|
| Matches Fashion | 4.1/5 |
| Farfetch | 4.1/5 |
| YOOX NET-A-PORTER GROUP | 3.8/5 |
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YOOX NET-A-PORTER GROUP Pricing
YOOX NET-A-PORTER GROUP ROI & Value For Money
3.3/5
YOOX NET-A-PORTER GROUP has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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YOOX NET-A-PORTER GROUP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into YOOX NET-A-PORTER GROUP ROI
YOOX NET-A-PORTER GROUP's ROI score was rated highest by Other customers, and rated lowest by customers who have used YOOX NET-A-PORTER GROUP's products/services for Less than 1 Year.
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Ranked YOOX NET-A-PORTER GROUP ROI the Highest
Ranked YOOX NET-A-PORTER GROUP ROI the Lowest
YOOX NET-A-PORTER GROUP ROI Score by Gender
YOOX NET-A-PORTER GROUP's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
YOOX NET-A-PORTER GROUP ROI Score by Ethnicity
YOOX NET-A-PORTER GROUP's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 3.8 | Other | 3.8 |
YOOX NET-A-PORTER GROUP ROI Score by Age
YOOX NET-A-PORTER GROUP's ROI score was rated 3.1 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
YOOX NET-A-PORTER GROUP ROI Score by Usage
YOOX NET-A-PORTER GROUP's ROI score was rated the highest by customers who have used YOOX NET-A-PORTER GROUP's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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YOOX NET-A-PORTER GROUP ROI Score by Industry
YOOX NET-A-PORTER GROUP's ROI score was rated 3.5 stars by Tech industry customers.
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YOOX NET-A-PORTER GROUP Pricing vs. Competitors
Compared to its competitors, YOOX NET-A-PORTER GROUP's ROI score is rated right below Farfetch.
| COMPANY | Pricing Score | |
|---|---|---|
| Matches Fashion | 4/5 |
| Farfetch | 3.8/5 |
| YOOX NET-A-PORTER GROUP | 3.3/5 |
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YOOX NET-A-PORTER GROUP Customer Satisfaction (CSAT)
YOOX NET-A-PORTER GROUP Customer Satisfaction (CSAT) Score
51 / 100
YOOX NET-A-PORTER GROUP has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
22%
Satisfied
29%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into YOOX NET-A-PORTER GROUP Customer Satisfaction
YOOX NET-A-PORTER GROUP's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked YOOX NET-A-PORTER GROUP Customer Satisfaction the Highest
Ranked YOOX NET-A-PORTER GROUP Customer Satisfaction the Lowest
YOOX NET-A-PORTER GROUP Customer Satisfaction Score by Gender
YOOX NET-A-PORTER GROUP's Customer Satisfaction score was rated 60 by Female customers on Comparably.
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60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
YOOX NET-A-PORTER GROUP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
YOOX NET-A-PORTER GROUP's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
YOOX NET-A-PORTER GROUP's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
YOOX NET-A-PORTER GROUP Customer Satisfaction Score by Age
YOOX NET-A-PORTER GROUP's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
YOOX NET-A-PORTER GROUP Customer Satisfaction Score by Usage
YOOX NET-A-PORTER GROUP's Customer Satisfaction score was rated 67 points by customers who have used YOOX NET-A-PORTER GROUP's products/services for Over 10 Years.
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YOOX NET-A-PORTER GROUP Customer Satisfaction Score by Industry
YOOX NET-A-PORTER GROUP's Customer Satisfaction score was rated 34 points by Tech industry customers.
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"label": "Tech",
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"score": 34,
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"csatScore": 34,
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"scoreClassName": "max",
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}YOOX NET-A-PORTER GROUP Customer Satisfaction vs. Competitors
Compared to its competitors, YOOX NET-A-PORTER GROUP's Customer Satisfaction score is rated right below Farfetch.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Matches Fashion | 100% |
| Farfetch | 80% |
| YOOX NET-A-PORTER GROUP | 51% |
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YOOX NET-A-PORTER GROUP Customer Service
3.1/5
YOOX NET-A-PORTER GROUP has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About YOOX NET-A-PORTER GROUP's Customer Service
Address
London, MN
Website
http://www.ynap.com/
Quick Insights into YOOX NET-A-PORTER GROUP Customer Service
YOOX NET-A-PORTER GROUP's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked YOOX NET-A-PORTER GROUP Customer Service the Highest
Ranked YOOX NET-A-PORTER GROUP Customer Service the Lowest
YOOX NET-A-PORTER GROUP Customer Service Score by Gender
YOOX NET-A-PORTER GROUP's Customer Service score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
YOOX NET-A-PORTER GROUP Customer Service Score by Ethnicity
YOOX NET-A-PORTER GROUP's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 3.8 | Other | 3.8 |
YOOX NET-A-PORTER GROUP Customer Service Score by Age
YOOX NET-A-PORTER GROUP's Customer Service score was rated 3.1 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
YOOX NET-A-PORTER GROUP Customer Service Score by Usage
YOOX NET-A-PORTER GROUP's Customer Service score was rated the highest by customers who have used YOOX NET-A-PORTER GROUP's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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YOOX NET-A-PORTER GROUP Customer Service Score by Industry
YOOX NET-A-PORTER GROUP's Customer Service score was rated 2.6 stars by Tech industry customers.
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YOOX NET-A-PORTER GROUP Customer Service vs. Competitors
Compared to its competitors, YOOX NET-A-PORTER GROUP's Customer Service score is rated right below Matches Fashion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Farfetch | 4/5 |
| Matches Fashion | 3.9/5 |
| YOOX NET-A-PORTER GROUP | 3.1/5 |
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YOOX NET-A-PORTER GROUP as an Employer
2.4/5
YOOX NET-A-PORTER GROUP has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of YOOX NET-A-PORTER GROUP
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
YOOX NET-A-PORTER GROUP scored a 8 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of YOOX NET-A-PORTER GROUP would recommend the brand to a friend. ENPS measures how likely YOOX NET-A-PORTER GROUP employees would recommend working at YOOX NET-A-PORTER GROUP to a friend.
Net Promoter Score
8
NPS Score
| 48% | Promoters |
|---|---|
| 12% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 5% | Promoters |
|---|---|
| 10% | Passive |
| 85% | Detractors |
