-58
NPS
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Zeel
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About Zeel's Brand
Zeel delivers on-demand massage from licensed and vetted massage therapists through our mobile apps and website. Among its major competitors, Zeel is ranked in 4th place for NPS while HealthifyMe is 1st, and Universal Studios is 2nd.Their current valuation is $75.00M
Brand at a Glance
71%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2/5
Customer Service
Zeel Ranking
- #4 / 4 of its competitors
Zeel NPS
Zeel's Net Promoter Score (NPS) is a -58 with 17% Promoters, 8% Passives, and 75% Detractors. Net Promoter Score tracks whether Zeel's customers would recommend using the product based on a scale of -100 to 100.
Zeel Overall NPS
| 17% | Promoters |
|---|---|
| 8% | Passives |
| 75% | Detractors |
Zeel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Apr 2020 0 | Apr 2020 | 0 |
Jun 2020 -50 | Jun 2020 | -50 |
Jun 2021 -60 | Jun 2021 | -60 |
Aug 2021 -67 | Aug 2021 | -67 |
Sep 2021 -71 | Sep 2021 | -71 |
Mar 2022 -50 | Mar 2022 | -50 |
Apr 2022 -55 | Apr 2022 | -55 |
Aug 2022 -60 | Aug 2022 | -60 |
Mar 2023 -63 | Mar 2023 | -63 |
May 2023 -59 | May 2023 | -59 |
How Other Brands Compare
Zeel is ranked #4 for NPS among its competitors. HealthifyMe and Universal Studios come in first and second, with Soothe coming in at third. Among those competitors, it is the lowest valued company behind Universal Studios.
Zeel |  Universal Studios |  Soothe |  HealthifyMe | |
| Global Ranking | #- | #160 | #- | #- |
| NPS | -58 | 36 | -34 | 100 |
| Valuation Updated every 24 hours for public companies | $75.00M | $1.45B | $250.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zeel NPS vs. Competitors
Compared to its competitors, Zeel's NPS is rated right below Soothe.
| COMPANY | NPS Score | |
|---|---|---|
| HealthifyMe | 100 |
| Universal Studios | 36 |
 | Health Fitness | N/A |
| Soothe | -34 |
| Zeel | -58 |
Zeel Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Zeel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zeel Customer Loyalty vs. Competitors
Compared to its competitors, Zeel's Customer Loyalty score is rated right above Soothe, and is preceded by Universal Studios.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HealthifyMe | 100% |
| Universal Studios | 81% |
| Zeel | 71% |
| Soothe | 10% |
| Health Fitness | N/A |
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Zeel Product Quality
2.5/5
Zeel has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Zeel Product Information
Zeel’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.zeel.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Healthcare
Mobile App
Zeel Product Quality vs. Competitors
Compared to its competitors, Zeel's Product Quality score is rated right above Health Fitness, and is preceded by Soothe.
| COMPANY | Product Quality Score | |
|---|---|---|
| HealthifyMe | 5/5 |
| Universal Studios | 4/5 |
| Soothe | 2.7/5 |
| Zeel | 2.5/5 |
| Health Fitness | N/A |
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Zeel Pricing
Zeel ROI & Value For Money
2.6/5
Zeel has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Zeel Pricing vs. Competitors
Compared to its competitors, Zeel's ROI score is rated right above Health Fitness, and is preceded by Universal Studios.
| COMPANY | Pricing Score | |
|---|---|---|
| HealthifyMe | 5/5 |
| Soothe | 4/5 |
| Universal Studios | 3.7/5 |
| Zeel | 2.6/5 |
| Health Fitness | N/A |
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Zeel Customer Satisfaction (CSAT)
Zeel Customer Satisfaction (CSAT) Score
25 / 100
Zeel has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zeel Customer Satisfaction vs. Competitors
Compared to its competitors, Zeel's Customer Satisfaction score is rated right above HealthifyMe, and is preceded by Universal Studios.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Universal Studios | 76% |
| Zeel | 25% |
| HealthifyMe | 0% |
| Soothe | 0% |
| Health Fitness | 0% |
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Zeel Customer Service
2/5
Zeel has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Zeel's Customer Service
Address
45 West 45th Street, New York City, NY 10036
Website
http://www.zeel.com
Zeel Customer Service vs. Competitors
Compared to its competitors, Zeel's Customer Service score is rated right above Health Fitness, and is preceded by Universal Studios.
| COMPANY | Customer Service Score | |
|---|---|---|
| HealthifyMe | 5/5 |
| Soothe | 4.5/5 |
| Universal Studios | 4/5 |
| Zeel | 2/5 |
| Health Fitness | N/A |
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Zeel as an Employer
3.6/5
Zeel has a 3.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Zeel scored a -58 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Zeel would recommend the brand to a friend. ENPS measures how likely Zeel employees would recommend working at Zeel to a friend.
Net Promoter Score
-58
NPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 44% | Promoters |
|---|---|
| 20% | Passive |
| 36% | Detractors |
