-100
NPS
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Zone Five Software
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About Zone Five Software's Brand
Zone Five Software is a software developer that specializes in developing fitness applications. Among its major competitors, Zone Five Software is ranked in 3rd place for NPS while Strava is 1st, and Peaksware is 2nd.
Brand at a Glance
1.5/5
Product Quality
1.5/5
Pricing
Zone Five Software Ranking
- #3 / 3 of its competitors
Zone Five Software NPS
Zone Five Software's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Zone Five Software's customers would recommend using the product based on a scale of -100 to 100.
Zone Five Software Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Zone Five Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
Zone Five Software is ranked third for NPS among its competitors. Strava and Peaksware come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zone Five Software NPS vs. Competitors
Compared to its competitors, Zone Five Software's NPS is rated right below Peaksware.
| COMPANY | NPS Score | |
|---|---|---|
 | Strava | 22 |
 | Peaksware | 0 |
| Zone Five Software | -100 |
Zone Five Software Product Quality
1.5/5
Zone Five Software has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Zone Five Software Product Information
Zone Five Software’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Industry
Tech
SaaS
Zone Five Software Product Quality vs. Competitors
Compared to its competitors, Zone Five Software's Product Quality score is rated right below Peaksware.
| COMPANY | Product Quality Score | |
|---|---|---|
| Strava | 3.7/5 |
| Peaksware | 3.7/5 |
| Zone Five Software | 1.5/5 |
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Zone Five Software Pricing
Zone Five Software ROI & Value For Money
1.5/5
Zone Five Software has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Zone Five Software Pricing vs. Competitors
Compared to its competitors, Zone Five Software's ROI score is rated right below Peaksware.
| COMPANY | Pricing Score | |
|---|---|---|
| Strava | 3.5/5 |
| Peaksware | 3.2/5 |
| Zone Five Software | 1.5/5 |
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Zone Five Software Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zone Five Software Customer Satisfaction vs. Competitors
Compared to its competitors, Zone Five Software's Customer Satisfaction score is rated right below Strava.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Peaksware | 100% |
| Strava | 47% |
| Zone Five Software | 0% |
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