100
NPS
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Zype
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About Zype's Brand
Zype is the cloud video distribution service for OTT that makes it easy for content owners to connect with their audiences on every screen. Among its major competitors, Zype is ranked in 1st place for NPS while Netflix is 2nd, and Vidyard is 3rd.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Zype Ranking
- #1 / 4 of its competitors
Zype NPS
Zype's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Zype's customers would recommend using the product based on a scale of -100 to 100.
Zype Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Zype NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
How Other Brands Compare
Zype is ranked first for NPS among its competitors. Netflix and Vidyard come in second and third, with ODK Media coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zype Product Quality
5/5
Zype has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Zype Product Information
Zype serves markets in the United States and Canada. Zype supports Web devices and offers products for small, medium, and large sized businesses.
Zype’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.zype.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Content
Media
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Content Management System (CMS) Software
Online Video Platform Software
Zype Product Quality vs. Competitors
Compared to its competitors, Zype's Product Quality score is rated right above Netflix.
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VS
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Zype Pricing
Zype ROI & Value For Money
5/5
Zype has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Zype Pricing Plans
Zype has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Zype?
Small Businesses
Medium Businesses
Large Enterprises
Zype Pricing vs. Competitors
Compared to its competitors, Zype's ROI score is rated right above Netflix.
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VS
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Zype Customer Service
5/5
Zype has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zype's overall Customer Service score rated by its users and customers.
About Zype's Customer Service
Address
145 W28th Street, 4th Floor, New York City, NY 10001
Website
http://www.zype.com
Zype Customer Service vs. Competitors
Compared to its competitors, Zype's Customer Service score is rated right above Netflix.
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Consumer vs. Employees
Zype scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zype would recommend the brand to a friend. ENPS measures how likely Zype employees would recommend working at Zype to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
