C
65/100
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ADTRAV Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
Helping serve our customers with 110%
The industry, people I work with, and projects my team works on.
What's going wrong and how can it be improved?
They are petty and childish and don't allow employees to communicate. They don't allow questions to be asked so that they understand what is required of them.
Review from Customer Support Dept
Complete overhaul. Improve technology. Structure. Support. Standardizing practices. Implement training standards and practices to include a syllabus and workbook. Equal opportunity for advancement. An environment that fosters knowledgeable, efficient, strong, successful & happy agents.
Review from Customer Support Dept
What do you like best about your company?
The CEO and his integrity. His is the sole reason I stay. I hold out hope that he realizes that the operations department is not sustainable as is & implements a major overhaul and provides the positive change it so desperately needs
Review from Customer Support Dept
What would you most like to see improved at your company?
Operations dept needs MAJOR change. Need standardized practices & procedures implemented. Need standardized training for ALL agents with syllabus and workbook. Agents lack every tool needed to succeed. Technology & reference materials outdated and in scattered locations. Total set up for failure.
Review from Customer Support Dept
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