CaptionCall Claimed Company
Helping people with hearing loss, stay socially connected for a longer, happier, healthier life! read more
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Customers complain about the phones all day saying they don't work and can't get voicemail. Hear customers complain about constant dropped calls.
What do your coworkers need to improve and how could you work together better?
We can't communicate with co workers. It's remote so you have no interaction all day unless it's when your manager decides to respond hours or days later
What is most positive about the culture and environment at your company?
I like that I am.making a difference in someone's life allowing them to have a conversation they couldn't have if I wasn't there. Other than that, nothing positive about Caption Call
What would you improve about your company's interview process?
They just will take anyone. You make hardly any money, but they ask you to put in for voluntary time off or approved time off especially on holidays when they have to pay slightly more
What does the leadership team need to get better at?
Had 3 different Team lead supervisors in a month. They have no idea what they are doing and sometimes takes hours to get a response. My manager only works 2 days that I do, so I can only even reach out to my manager on those days. Alone the rest.
Why do you feel undervalued and what would make you feel better about your compensation?
Paid 12 and hour for part time and take a pay cut to 11.50 to go full time. They say it's bc you get insurance. I already have insurance somewhere else but still take a cut. Calls are back to back. Constant talking. Ceo and higher ups pull in way more and don't do more than agents do.
Other Employee Reviews for CaptionCall
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