D
57/100
CaptionCall Claimed Company
Helping people with hearing loss, stay socially connected for a longer, happier, healthier life! read more
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CaptionCall Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
I am happiest knowing I am helping facilitate our mission.
The interaction of speaking with my team
That I'm helping people who really need it an improving their quality of life.
Knowing that I provide a needed service.
Review from Customer Support Dept
I’m helping those with hearing difficulties.
helping our customers connect with the world around them
Review from Communications Dept
I like that I am helping people hear better
Review from Customer Support Dept
knowing i'm helping to make people's lives better
Review from Customer Support Dept
Helping customers who would normally not be able to hold a telephone conversation.
What's going wrong and how can it be improved?
Everything and everything. See previous answers.
Customers complain about the phones all day saying they don't work and can't get voicemail. Hear customers complain about constant dropped calls.
Need better management and personable people
Some times it feels stressful for break times and on phone times, not enough face to face interactions
Review from Customer Support Dept
Micromanagement, high levels of pressure to always produce more, unbalanced workloads, unreasonable expectations, aggressive and unprofessional upper management
Completely underappreciated and underpaid workforce
What do you like best about your company?
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What would you most like to see improved at your company?
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