CaptionCall Employee Reviews
Out of 125 CaptionCall employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping CaptionCall improve their work culture. The Customer Support team, with 93% positive reviews, reports the best experience at CaptionCall compared to all other departments at the company. The Communications team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Very supportive and willing to help.
Great feedback, open, honestly, and fair.
slightly unorganized, they all do the best they can but there's so many people managing so many other people that not everyone is on the same page or has the same level of knowledge. They'll ask someone to get the answers you need but sometimes you have to tennis ball your way around.
Understanding and flexible and get responses same day
Invested in making company better for all
Review from Customer Support Dept
What does the leadership team need to get better at?
Had 3 different Team lead supervisors in a month. They have no idea what they are doing and sometimes takes hours to get a response. My manager only works 2 days that I do, so I can only even reach out to my manager on those days. Alone the rest.
everything that they do at work
Communication, and training. Training is very minimal before you are thrown to the wolves.
Working more with their workers personably
Introduce themselves to their employees
What is the best part about your compensation package?
Dental and 401k are decent.
Best part is the benefits they offer!
The benefits are out of this world for full timers.
401k with 4% match is pretty sweet. insurance benefits were a pleasant surprise although unneeded.
Great benefits and great travel still attention to family
Why do you feel undervalued and what would make you feel better about your compensation?
Because they do not care about their people - and thats an understatement.
Paid 12 and hour for part time and take a pay cut to 11.50 to go full time. They say it's bc you get insurance. I already have insurance somewhere else but still take a cut. Calls are back to back. Constant talking. Ceo and higher ups pull in way more and don't do more than agents do.
The work is hard and you have to teach yourself a lot of it.
The pay is lower than others in this field
I work full time and have to collect food stamps to feed my family
What are some of the best things about your team?
So supportive and always willing to help each other
Zoom meetings...they are fun and informative
Very supportive and encouraging with one another.
Everyone is very similar, but different and interesting
Friendly, funny and willing to help one another figure things out.
What do your coworkers need to improve and how could you work together better?
Support care better management better pay better hr better supervisors
We can't communicate with co workers. It's remote so you have no interaction all day unless it's when your manager decides to respond hours or days later
You barely if ever interact with you
Learn how to be nice people to your workers
Review from Communications Dept
Collaboration. Reasonably listening to and working with employees to improve and repair system failures
What is most positive about the culture and environment at your company?
The support once receives from management
There isnt anything positive to say
There's a lot of support and communication
I like that I am.making a difference in someone's life allowing them to have a conversation they couldn't have if I wasn't there. Other than that, nothing positive about Caption Call
I work from home. So we only interact online and so far it's been pretty positive.
What needs to change to make the company culture better?
Care more about employees and their home lifes
More professional team leaders, better pay, better access to human resources
more open communication between employees
Review from Communications Dept
What did you like most about the interview process?
It was different from any other call center
Everyone was firm, but fair and honest
It was pretty quick. General questions about computer, secure environment etc. then bam straight to training.
The information that was provided about the company. They really tell you what to expect.
You met the really really sweet trainers
Review from Communications Dept
What would you improve about your company's interview process?
They just will take anyone. You make hardly any money, but they ask you to put in for voluntary time off or approved time off especially on holidays when they have to pay slightly more
You get bounced around multiple zoom calls with about 6 different people. Making the online interview process more streamlined would help.
What makes you most happy at work?
I am happiest knowing I am helping facilitate our mission.
The interaction of speaking with my team
That I'm helping people who really need it an improving their quality of life.
knowing i'm helping to make people's lives better
Review from Customer Support Dept
Helping customers who would normally not be able to hold a telephone conversation.
What's going wrong and how can it be improved?
Everything and everything. See previous answers.
Customers complain about the phones all day saying they don't work and can't get voicemail. Hear customers complain about constant dropped calls.
Need better management and personable people
Micromanagement, high levels of pressure to always produce more, unbalanced workloads, unreasonable expectations, aggressive and unprofessional upper management
Completely underappreciated and underpaid workforce
What do you like best about your company?
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What would you most like to see improved at your company?
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