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CaptionCall Claimed Company
Helping people with hearing loss, stay socially connected for a longer, happier, healthier life! read more
CaptionCall Company Culture
CaptionCall Culture
This score is derived from employee ratings & reviews2.8/5
CaptionCall's Overall Culture is rated D+
Top Rated Culture Dimensions
Environment
BGender
B-Manager
C+Diversity
CMeetings
CCaptionCall CEO
Bottom 10%Bottom 10% of Similar Size Companies
Scott Sorensen
51 /100
See More
Diversity at CaptionCall
Bottom 45%Bottom 45% of Similar Size Companies
C
Diverse employees at CaptionCall have rated Team, Meetings, and Leadership as the highest categories they have scored
Women at CaptionCall
Top 40%Top 40% of Similar Size Companies
B-
Women at CaptionCall have rated Manager, Leadership, and Environment as the highest categories they have scored
CaptionCall eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 20%Bottom 20% of Similar Size Companies
Recommend to a Friend?
-38
CaptionCall employees are -38% more likely to recommend CaptionCall as a great place to work
| 22% | Promoters |
|---|---|
| 18% | Passives |
| 60% | Detractors |
Working at CaptionCall
Working at CaptionCall is rated below average by 99 employees, across various culture dimensions. CaptionCall employees rate Environment highest among all categories, and think that CEO Rating and Office Culture have the most room for improvement, putting CaptionCall’s culture in the Bottom 25% compared to similar sized companies on Comparably. See below in detail how working at CaptionCall was rated by employees.
Overall Company Culture at CaptionCall
D+
Overall Company Culture at CaptionCall is rated D+
Last updated months ago
Bottom
25%
CaptionCall ranks in the Bottom 25% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
CaptionCall Employee Reviews
Out of 125 CaptionCall employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping CaptionCall improve their work culture.
| Positive Reviews | 68% |
|---|---|
| Constructive Feedback | 32% |
Positive Reviews From CaptionCall Employees
- What are some of the best things about your team?So supportive and always willing to help each other
- What are some of the best things about your team?Zoom meetings...they are fun and informative
- What did you like most about the interview process?It was different from any other call center
Constructive Feedback From CaptionCall Employees
- What's going wrong and how can it be improved?Everything and everything. See previous answers.
- What do your coworkers need to improve and how could you work together better?Support care better management better pay better hr better supervisors
- Why do you feel undervalued and what would make you feel better about your compensation?Because they do not care about their people - and thats an understatement.
CaptionCall Company Information
CaptionCall Mission, Vision & Values
CaptionCall Mission & Values
Helping people with hearing loss, stay socially connected for a longer, happier, healthier life!
| Headquarter | |
|---|---|
| Website | www.captioncall.com |
CaptionCall Competitors
CaptionCall competitors include Sorenson. CaptionCall ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how CaptionCall compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
CaptionCall Employees
99 employees at CaptionCall have reviewed CaptionCall across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 99 CaptionCall employees give their leadership a grade of D+, or Bottom 25% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at CaptionCall are mostly dissatisfied with their total compensation at CaptionCall, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at CaptionCall are generally satisfied with their team. 99 Participants grade the quality of their coworkers a C. The majority believe the meetings at CaptionCall are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at CaptionCall believe the environment at CaptionCall is positive. Most Participants believe the pace of work at CaptionCall is comfortably fast. About 91% of the employees at CaptionCall work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.
Overall, the employees at CaptionCall are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining CaptionCall - Employee Onboarding
The prevailing opinion from employees about joining CaptionCall is that the company was very prepared on their first day. CaptionCall employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
CaptionCall KPIs and OKRs
At CaptionCall 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of CaptionCall's KPIs and OKRs is essential for its success. Out of 5 CaptionCall employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
CaptionCall CEO & Leadership
CaptionCall CEO - Scott Sorensen
51 /100
Scott’s approval rate is lower compared to CEOs at similar sized companies, putting Scott in the Bottom 10% of all CEOs of similar-sized companies on Comparably. Scott Sorensen’s employees rank CaptionCall in the Top 30% for Environment, in the Top 50% for Manager, and in the Bottom 45% for Meetings. Sorensen is generally unpopular with CaptionCall employees, but ranks especially low with employees with 1 to 3 Years experience, and by employees in the Communications department and Hispanic or Latino employees. However, employees in the Customer Support department have a slightly more favorable view of the CEO. When compared to CaptionCall’s competitors, Scott Sorensen ranks below Sorenson CEO Jorge Rodriguez.
CaptionCall Leadership
The CaptionCall Executive Team is rated a “D” and led by CEO Scott Sorensen, Chief Technology Officer Michael Holm, and Vice President of Finance David George
Scott Sorensen CEO / President
Scott Sorensen serves as the CEO / President of CaptionCall.
Michael Holm Chief Technology Officer
Michael Holm serves as the Chief Technology Officer of CaptionCall. Michael started at CaptionCall in May of 2018.... read more
David George Vice President of Finance
David George serves as the Vice President of Finance of CaptionCall. David started at CaptionCall in October of 2014.... read more
Bruce Peterson Vice President of Marketing
Bruce Peterson serves as the Vice President of Marketing of CaptionCall. Bruce started at CaptionCall in August of 2015.... read more
Jason Dunn Chief Operating Officer
Jason Dunn serves as the Chief Operating Officer of CaptionCall. Jason started at CaptionCall in May of 2018. Jason... read more
CaptionCall Salaries
How much does CaptionCall pay?
How much do people at CaptionCall get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at CaptionCall is $123,152, or $59 per hour, while the estimated median salary is $117,191, or $56 per hour.
At CaptionCall, the highest paid job is a Director of Sales at $222,826 annually and the lowest is an Admin Assistant at $47,176 annually. Average CaptionCall salaries by department include: Legal at $187,490, HR at $114,207, IT at $113,544, and Finance at $104,361. Half of CaptionCall salaries are above $117,191.
49 employees at CaptionCall rank their Compensation in the Bottom 20% of similar sized companies (based on 153 ratings) while 48 employees at CaptionCall rank their Perks And Benefits in the Bottom 25% of similar sized companies (based on 52 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
17th Percentile $92k | $92k | 17th Percentile |
33rd Percentile $115k | $115k | 33rd Percentile |
50th Percentile $163k | $163k | 50th Percentile |
67th Percentile $217k | $217k | 67th Percentile |
83rd Percentile $265k | $265k | 83rd Percentile |
100th Percentile $276k | $276k | 100th Percentile |
$123,152*
Average Compensation
$117,191*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
CaptionCall Salaries by City
CaptionCall Salaries by Department
Diversity & Inclusion at CaptionCall
Diverse employees at CaptionCall score the company 64/100 across various culture categories, placing CaptionCall in the Bottom 45% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at CaptionCall across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
CaptionCall Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
CaptionCall PTO
CaptionCall's PTO and Vacation policy typically gives 0-10 days off a year with 67% of employees expected to be work free while out of office. Paid Time Off is CaptionCall's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. CaptionCall's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
CaptionCall Careers
CaptionCall Jobs
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Overview of Candidates Interested in CaptionCall on Comparably
Candidates By Department
Engineering | 100% |
|---|
Candidates By Location
New York City | 100% |
|---|
Frequently Asked Questions regarding CaptionCall
Who is the CEO of CaptionCall?
CaptionCall CEO is Scott Sorensen, their score by employees is 51
What is CaptionCall eNPS?
The eNPS for CaptionCall is -38
What is the salary for Marketing Manager in CaptionCall?
Marketing Manager average salary in the US is 103k
What are the salaries in the Legal in CaptionCall?
The average salaries for Legal in CaptionCall is 187k
Who are CaptionCall competitors?
CaptionCall main competitors are Sorenson
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